Furnace Family Heating, Air Conditioning & Plumbing

Rick M 

on BBB

5 years ago

I am a cold call customer to Furnace Family and I am so glad that I heard their advertisement on the radio the other morning while driving to work. Right from my call to the very knowledgeable lady answering the phone, to the technician that showed up to repair my furnace, my experience was nothing less than 100%. Being a business owner in the trades world myself, it was so refreshing to see a company that really does have the customers best interest at heart. Their intent from the onset was to make sure that they took care ... read more

Ryan M 

on BBB

5 years ago

Christine was very helpful, courteous and accommodating. It was a pleasant experience and helped me out of a jam. 

Kerry G 

on BBB

5 years ago

Jerry was excellent and went over and above during his service call. 

ZJ 

on BBB

5 years ago

Fast and reliable service with knowledge, I would recommend this company. 

Rob B 

on BBB

5 years ago

Very pleasant experience and also a fast response, thank you Jerry. 

Gordon T 

on BBB

5 years ago

Richard did a great job. One part needed replacing and he did so. Did not get any up-selling which so many companies do these days once they get through the door. I appreciated that. Will have them back for A/C inspection in the spring. 

Nona W 

on BBB

5 years ago

Great Service right from the start. Jackie answered all my questions regarding furnace service. Richard, our technician was prompt for appointment and knowledgeable when questioned about furnace operation. I appreciated the fact that he explained the inspection process and options for different levels of service and pricing. Exemplary Customer service! I am happy to be part of the Furnace Family community. **** **** 

Tara M 

on BBB

5 years ago

Just had Richard come to do my yearly Furnace maintenance. He was absolutely fantastic! Very knowledgeable, extremely personable and efficient. He was a pleasure all around. Furnace Family is lucky to have him as part of their team. Thanks again Richard!! 

Linda P. 

on BBB

5 years ago

Responded immediately to an emergency furnace situation on the coldest day in February. Could not repair my old furnace but fixed it temporarily to the point where I had some heat. The next day* ***** ***** ** *** *******, the crew replaced my old furnace. The cost was reasonable so I asked for a quote for air conditioning. ***** **** *** **** ********** * ********* ** ******** *** ************* I found all of the technicians to be knowledgeable, ********* *********** and patient with my questions as well as showing me the o... read more