Furnace Family Heating, Air Conditioning & Plumbing - Edmonton, AB

Darrel M. 

on Birdeye

3 years ago

Justin Was knowable and was friendly, was safe with the Covid mask on. Did an great job replacing parts confirmed that the furnace was working before leaving site, explained problem with me. Thank you for the quick responses.  

Monica G. 

on Birdeye

3 years ago

We had our water tank replaced by Kevin and Dave - very professional and friendly service. We are very happy and would definitely request their services in the future- thank you! 

Val R. 

on Birdeye

3 years ago

Matt Chaffe was out to our home today. Adjusted the thermostat and now works properly. Explained in detail how to set the settings when using either heat or cool. Also cleaned the debris (rocks) from the sump. Matt took the time to show us what to do from a maintenance perspective. Matt, thank you for taking the time and having the patience with us and answering all the questions we asked. You are truly an asset to Furnace Family.  

Veronica H. 

on Birdeye

3 years ago

My furnace motor quit and Kevin A. was sent out to assess and advise of cost of repair or replacement. I could not be more impressed with the customer service from the initial call with Jackie in booking the appointment; to my dealing with Kevin. He went above and beyond when I mentioned how dry my place is in winter and he notice the humidifier had never be connected. When I asked about instant hot water versus hot water tanks; he was knowledgeable and when he understood why I was asking advise on how to flush the hot wat... read more

Norma B. 

on Birdeye

3 years ago

Just had. Our new furnaces installed. Ron and Michael E were extremely professional, polite and did the work very efficiently. Everything was left very clean. Furnaces look great and the work was very tidily done. Couldn’t have asked for better. They were also very respectful and mindful about keeping their clients safe in this era of Covid 19.  

Lynn L. 

on Birdeye

4 years ago

We were very pleased and impressed with the exceptional service received today. Our furnace required a new motor. The repair was completed in a timely manner and details were provided regarding the furnace’s condition. Richard was very professional and polite and didn’t hesitate when he learned that we lived 25 min outside of Edmonton. We are very happy we gave the Furnace Family a call!! 

Kevin 

on Birdeye

4 years ago

Good service and very polite. Would use again. 

Sheila M. 

on Birdeye

4 years ago

We had a new furnace and AC unit installed last year and were very impressed with the installers and this company so when we needed to replace our hot water tank we knew who to call. We were not disappointed. Top notch customer service from the initial call to installation. Kevin and Richard were on time, professional and obviously take great pride in their work.; Richard was here last year and it was great to see him again and to meet Kevin as well. This company seems to attract hardworking, friendly staff who all take pri... read more

Sheila M. 

on Birdeye

4 years ago

We had a new furnace and AC unit installed last year and were very impressed with the installers and this company so when we needed to replace our hot water tank we knew who to call. We were not disappointed. Top notch customer service from the initial call to installation. Kevin and Richard were on time, professional and obviously take great pride in their work.; Richard was here last year and it was great to see him again and to meet Kevin as well. This company seems to attract hardworking, friendly staff who all take pri... read more