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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I love Gabb! Such a great app to keep parents and kids connected!
"Last located 12 day ago" What's the point of this app if it's not working? Is the issue being worked on?
can't log in even after resetting password
Business response:
Hi there Patrick. We are truly sorry you are unable to log into your account at the moment. We are experiencing an outage and we are in the process of getting it resolved. We reached out to you directly with a link to subscribe to updates. Again we are so sorry and please know we are working as fast as we can to get this fixed!
Constantly locks up and has to be repaired. GPS tracking doesnt work. Definitely wouldn't recommend Gabb as most of the marketed features don't work.
Business response:
Hi Hope, we’re really sorry to hear about the challenges you’ve experienced and understand how frustrating it can be when features don’t perform as expected. This isn’t the experience we want for our customers, and we’d love the chance to make it right. Our team has reached out to see how we can help.
It's painful and unreliable. My son's watch has had so many issues, including not being able to use for the first month. Just in the last couple weeks alone, it stopped working while we were visiting Utah and driving past Gabb headquarters. You can't make this stuff up lol! For over a week, his watch was stuck on the loading screen. I finally did a hard reset on his watch, unpaired from the app and added it as a new device. It started working, but now is locked always in focus mode. ughhhh
Business response:
Hi Shane! We’re really sorry to hear about all the issues you’ve experienced with your son’s watch. We completely understand how frustrating this must be. We’d like to look into this further and make things right. We've just reached out and hope to hear from you soon!
It used to be fine a couple years ago, but anymore both the watches and the app are so unreliable. The app consistently can't find the watches on the GPS or read the correct battery level. It says the watches turn off and on even if they don't. My son's watch is on the charger atm & responds to 'play a sound,' texts, etc, but it still insists he's across town from 24 hours ago with a 7% charge. I've had to uninstall and reinstall many times. Very disappointed and won't renew when contract over.
Business response:
Hi Chole, we’re so sorry for the frustration you’ve experienced with the watches and app. We know how important it is to have reliable GPS and battery info when staying connected with your child. We’d love to learn more about what’s been causing the inconsistency. We can explore other options for you. We’ve also reached out directly to help.
Not working after update. Previously registered watch now gone. Trying to add the device results in an endless login loop. Horrible user experience and useless now for staying in contact with my child.
Business response:
Hi Keith, we’re so sorry this update caused such a frustrating experience, especially when you’re counting on the watch to stay connected with your child. We’d love to make this right. Please share feedback in the Mygabb app (Menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can resolve this quickly.
Bring back the old app. GPS tracking does not work. It will not refresh, so I cannot track my kids. So frustrating. PLEASE FIX THIS!
Business response:
Thank you for your feedback! We're sorry for the frustration caused. GPS tracking should work reliably, and we’re investigating this issue. We’re reaching out to you directly to get more details and help resolve it as quickly as possible. We appreciate your patience!
GPS is horrible on these phones. It takes over an hour to refresh the location. Save your money and buy something else. Then they see all these other people with the same complaint and they apologize. Save your apology and fix the issue.
Business response:
Hi there Julio! We are truly sorry to hear about the issues you are experiencing with your GPS locating on your device. We love to do everything we can to resolve these issues for you. We have reached out to you directly and would love a chance to make this right!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.