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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Gabb, get it together and fix your service. We have a gabb watch 3e. nothing works most of the time. weve been a customer for at least a couple years. the service altogether has been intermittent at best. always has service issues during the time of year when school starts. gps tracking and the battery stats syncing to the parent app dont work 90% of the time. turning off the watch and turning it back on is not a feasible solution.
Business response:
Hi Eric, we’re sorry to hear about the issues you’ve had with your Gabb Watch 3e and service, especially during the busy back-to-school season. Reliable GPS and battery syncing are important, and we regret not meeting your expectations. We’ve reached out to you directly and look forward to helping resolve these issues.
I updated the app to the latest version due to the warning that my current app won't work after certain date in September. After updating the app my kid's device got unpaired, and I still haven't been able to pair it to the app. Contacted customer service 2 different times and tried all the troubleshooting method given to us but the device is still not paired to the app. Very frustrating.
Business response:
Hi Rosy, we are truly sorry to hear that you are having some issues getting your device paired with the MyGabb App. This is certainly not the level of service that we aim to provide! We would like to learn more about this issue and help make sure it gets resolved! We have reached out to you.
"Update" is terrible! Location does not refresh in a timely manner, so it is now useless for tracking my kiddos' locations while they are on the bus. Please bring back Live Tracking! That feature was nearly perfect and exactly what we needed. Without it, the app is borderline useless, and we will be canceling our Gabb service as soon as our contract is up. Had I known this was coming, I would have never signed a 2 year agreement!
Business response:
Hi there, we're really sorry to hear you're having trouble with the contacts on your child's device. That definitely sounds frustrating. Please send us feedback directly through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review. This will help our team take a closer look and work toward a fix more quickly.
This is exhausting. I just got a new watch phone for one of my kids. I can't connect it to my app on my phone because the app has bugs (the notification I get). When I went to get help, they were not very helpful and just kept having me do the same thing over and over as if that would fix the issue. Not only did it not fix the issue, it disconnected my other device. Gabb seemed to work better a year ago, so I'm not sure what's going on, but it makes me not want to recommend gabb to anyone.
Business response:
Hi there, we're so sorry for the frustration. This isn’t the experience we want for you, and we’d love to help make it right. Please message us through the app (Menu > App Feedback) or DM us on Facebook/Instagram and mention this review so we can take a closer look.
After the new update the app does not function at all and I see no option to report a bug.
Business response:
Hi there! We are truly sorry to hear you are having issues with your MyGabb app since the latest update. We understand this is frustrating and would a chance to make things right with you. We have reached out to you directly so we can get your issue resolved as soon as possible.
location is never right and we've had more than once the watch can't get signal for calls or texts
Business response:
Hello Melissa. We are truly sorry to hear about the issues you are experiencing. This is definitely not the experience we want our customer to have. We love to do everything we can to resolve these issues for you. We have reached out to you directly and look forward to getting this resolved.
We've had constant problems with Gabb watch 3e. Even with the previous generation, I have never found this software to be simple or intuitive to use. Frequent issues with the watch's ability to turn on, connect to service, receive messages, etc etc. The customer service response is lackluster at best. After a month of convos with them, I finally got a replacement watch that ALSO DOES NOT WORK. I cannot recommend Gabb to anyone!
Business response:
Hi Shauna, we’re truly sorry to hear about your experience. We apologize for the issues with your Gabb Watch 3e and the support you received. This isn’t the experience we want for our customers. We’ve reached out to you directly and are committed to making things right. We appreciate your patience and the opportunity to turn this around.
poor connectivity to my kids watches, unhappy with the quality of the product and service.
Business response:
Hi Preston! We’re sorry to hear about the trouble with connectivity. We know how important it is for your kids’ devices to work reliably and this isn’t the experience we want for you. We’ve reached out to you directly so we can better understand what’s going on and work on a solution together.
app updated and now all settings are gone. I had to re-add my child's phone but can't add any contacts so the phone is useless. so frustrating!
Business response:
Hi there, we're really sorry to hear you're having trouble with the contacts on your child's device. That definitely sounds frustrating. Please send us feedback directly through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review. This will help our team take a closer look and work toward a fix more quickly.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.