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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
gps never works when my kid is away from the house.
Business response:
Hey, Latasha! We’re really sorry to hear that your GPS hasn’t been updating when your child is away from home. We know how important reliable location tracking is for peace of mind. We’re going to reach out to you directly to take a closer look and help get this resolved as quickly as possible.
Watch just randomly unpairs from the app, rendering it completely pointless. The watch won't pair again after using all of the troubleshoot steps. I wouldn't recommend trusting your child's safety with gabb. UPDATE: Added a star because cancellation was easy and hassle-free. They, of course, offered to fix the problem and give discounts, but didn't pressure.
Business response:
Hey, Nate! We’re really sorry your experience led to cancellation, but we’re glad our team could make the process seamless. We truly hope to earn your business back in the future. If you ever have questions or need anything, we’re always here to help. You’ll always be part of the Gabb family!
2nd Update: Here we go again! My kids can't receive or make calls or texts. You sure did take the payment tho! Lawsuit waiting to happen when a chold is in an emergency and I am here for it. It's a little different to get used to over traditional cell phones. I needed assistance from a human due the SIM card not functioning properly at first. I received a call at home and we did a reset and we are now online and good to go. I feel at ease knowing my kids can reach me when they are not with me!
Business response:
Hey, Raedena! We’re so sorry for the trouble you're having with calls and texts and understand how stressful this is. We’ll reach out directly to help get your kids’ devices working reliably and ensure you have peace of mind. 💙
My second child has been asking for weeks for her sister's old smartwatch. Trying to reactivate it has been a nightmare. I can't find any hint of it on my account. To find the IMEI number I need the original packaging (lol), or to read the impossibly tiny numbers on the back of the watch. Now the parent app is asking me to turn the watch on, and the watch is just showing me a QR code I can't scan. Incredibly frustrating.
Business response:
Hi Kelsey, we’re so sorry for the frustration you’ve experienced. We know how stressful it can be when you’re just trying to get a device ready for your child. Our team has reached out so we can help and look into the best options to get this resolved. 💙
latest update broke gps location tracker. it shows my kid on the same corner and it gets stuck there, even after numerous manual resets for location update and restart the app. it's terrible. please fix this.
Business response:
Hi Sarah! We’re so sorry for this experience. We completely understand how important accurate, reliable GPS is, and this is definitely not the experience we want for you. Our team will be reaching out directly to review your account and work to make this right. Thank you for bringing this to our attention.
The new update is trash. My location feature that allows manual updates no longer works. The watch is not updating every 15 minutes and when it does update it is wrong. The location stated the child was in the same location for 45 minutes however the child was. How do I know because the child bus route app is what I'm having to depend on. I will be looking for a new provider this month.
Business response:
Hi Basima! We’re sorry to hear about the issues since our latest update. This isn’t the experience we want for our customers, and we’d love the chance to make it right. Please reach out to us on Facebook or Instagram with your account details so we can assist you directly. Thank you for your feedback—we’re here to help!
The new update is trash. My location feature that allows manual updates no longer works. The watch is not updating every 15 minutes and when it does update it is wrong. The location stated the child was in the same location for 45 minutes however the child was. How do I know because the child bus route app is what I'm having to depend on. I will be looking for a new provider this month.
Business response:
Hi Basima, We’re sorry to hear about the issues with the app, location features, and support. This isn’t the experience we want for our customers, and we’d love the chance to make it right. Please reach out to us on Facebook or Instagram with your account details so we can assist you directly. Thank you for your feedback—we’re here to help!
The app is awful! The location doesn't work. My son misplaced his phone and we can't locate it from the app. Called support thinking they could help but they get the same location result as us. Looking into other companies. The main purpose of the phone was no internet and location. It's useless when it doesn't work!
Business response:
Hey, Marcie! We’re so sorry for this experience. We understand how important reliable location is, especially in moments like that. This isn’t the experience we want for you. Our team will be reaching out directly to review your account and work to make this right. Thank you for bringing it to our attention.
since the latest update I am unable to see or assign tasks at all.
Business response:
Hi Tara. This does sound super frustrating! We are truly sorry for these issues that you are experiencing with the tasks on your device! We would like to get more background into these issues and resolve them. We have reached out!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.4 star rating with 4,872 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.