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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Terribly unreliable which is awful for parents relying on it to keep track of their kids.
Business response:
Hello there, we’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it can be when features are not performing reliably, and we definitely don’t want our customers to have to deal with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
Location/Tracking/GPS on the Gabb 4 Pro literally hasn't worked properly for over a year now. App updates aren't fixing it, restarting the device doesn't fix it, nothing! I ultimately ended up having to get an smart tag/air tag to track where my child is. Also, the messenger is only showing me flagged messages every once in a while. I have to manually check for them because the app notifications are inconsistent. We've had this company for years for my child but now I'm starting to reconsider.
Business response:
Hi Kimberly, we’re so sorry for the trouble with GPS and notifications. We know how important it is for parents to have reliable service. Please share feedback through the Mygabb app (☰ → App Feedback) or send us a DM on Facebook or Instagram and mention your review. We can fix the issues or look into other options for you.
horrible
Business response:
We are so sorry to hear you are having a bad experience. We would love to take a closer look and make this right with you! Please send feedback through the app by tapping the menu icon or send us a DM on Facebook or Instagram and mention your review. We’ll be happy to review your account and explore options to help get everything resolved for you!
Terrible. I get double notifications that I cant stop or turn off and the app only works half the time, if that. A month later and the fix was only temporary. My experience with mygabb can only be described as extremely frustrating. Here we are, 1 week later, and im having the same problem all over again. Every experience is like groundhog day. I have to constantly reset and restart every month. Its not worth the headache! 10/18: Another issue. Customer service advice was buy a new watch.
Business response:
Hi Calan, we’re sorry to hear about the issues you’re experiencing with the app, especially the double notifications and unreliable performance. That sounds frustrating, and we appreciate you bringing it to our attention. We have reached out to you directly.
more problems now than when I got this three years ago. maps hardly ever work. now I can't hardly update the kids location and the bell won't ring on either kids phone. the support button is a joke. I pay more for these phones than my wife and I and I can't even call the kids phones half the times. I get a call from other parents at school functions when they need picked up since the gabb phone won't make a call.
Business response:
Hi, Donald! We’re so sorry for the frustration you’ve been experiencing with your Gabb devices. That is not the experience we want for you. We’ll be reaching out directly to help troubleshoot these issues and get everything working reliably again.
Two years of pain and suffering, every time we pray it will turn on and not lose registration when our kid goes back home from school. Now the watch would not register at all 🤦. UPDATE: Gabb contacted me and let me out of the contract without early termination fees, giving one star back for that, but unfortunately it doesn't make the product worth buying.
Business response:
Hi there! We are truly sorry to hear about your experience with the watch. We know how important it is for the device to work the way you expect. Please reach out through the MyGabb app by tapping the menu icon and selecting “App Feedback,” or send us a direct message on Facebook or Instagram and mention your review. We’d love to help you!
impossible to cancel subscriptions
Business response:
Hey Greg! We are sorry to hear that the cancellation process has been such a hassle. We are happy to look into this for you. We've reached out directly to help!
We just got the watch yesterday and while the task approval was delayed after my child completed something on his watch, now it's not showing up to approve on the parent app at all so he will not get coins. I contacted Gabb, reset the watch, logged out of the app, deleted the tasks and added them back in, nothing! This issue needs fixed ASAP or else this was pointless to get.
Business response:
Hi Brittany, we’re so sorry for the frustration! We know how important it is for Tasks and coins to work smoothly. It sounds like you’ve already tried all the right steps. Please reach out through the MyGabb app under “App Feedback,” or send us a DM on Facebook or Instagram and mention your review so we can help get this fixed quickly.
I'm getting know where after creating an account. Im so frustrated asking to resend code and after 20 minutes I have not received anything!!!!! I would not recommend this phone/app to family or friends.
Business response:
Hi Debra, we’re so sorry for the frustration you’ve experienced while trying to create your account; that definitely shouldn’t be happening. Please reach out through the MyGabb app by tapping the menu icon and selecting “App Feedback,” or send us a direct message on Facebook or Instagram and mention your review.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,711 reviews.
When is Gabb open?
Gabb is closed now. It will open at 7:00 a.m.