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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Almost up with the 2 year contract and will not be renewing. Fixes and troubleshooting instructions on the website have gotten better, but the disruptions in service and usability of the watch are not worth it.
Business response:
Hi Rebecca, we’re sorry to hear about your experience. While we’re glad our support has improved, we understand the frustration with ongoing service issues. We’ve reached out and would love the chance to make things right.
a failure of an app, refuses to locate my daughters phone, even when she is right next to me, instead I get a message that her phone may be in a low service area (lie) or her battery is low (lie). Funny how it is never THEIR fault. if this isn't fixed soon,then Gabb serves no purpose and I will find more reliable service elsewhere
Business response:
Hi there! We’re sorry you’ve run into issues with location in the MyGabb app. We know how important this feature is. Please send Feedback in the app (menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can better understand and help resolve this.
EDIT: 8/26/25 Still does not show location in real time. Right now, shows location in different place than where she is for the last hour and hasn't even been. EDIT: Did factory reset per tech support. Still having issues! Since the update, nothing but problems. Overheats w/out doing anything. Turns off & on for no reason. GPS slow to track accurately. When it restarts, everything is gone. I've unpaired/re-paired and done hard reset. Very disappointed. Ridiculous. Should have gone with Bark.
Business response:
Hi Missy! We are sorry to hear this has been your experience! We know how important it is to have a reliable device for your child. We have just reached out to help and make things right with you.
The app sucks. I get double notifications for everything, and there's no way to approve the tasks I've assigned to my kid.
Business response:
Hi Aubrey, we’re sorry to hear about the double notifications and the trouble with approving tasks. We understand how frustrating that must be. We’ve reached out to you and would love to help troubleshoot and find a solution that works for you.
almost nearly impossible to cancel service. website kept glitching out.
Business response:
Hi Courtney, we’re sorry to hear about the trouble you had trying to cancel your service and the website glitches you experienced. That’s definitely not the smooth process we want for our customers. We’ve reached out to assist you.
New watch and new app update a while ago. But it's back to not syncing her location. And we've restarted it. I don't want a factory reset yet since she loves her pets. super annoying after you've had a watch more than a year.
Business response:
Hi Karly, we’re sorry to hear the location syncing issue has returned, especially after the update and all you’ve tried. We understand how frustrating this is, especially after a year of use and with your child’s pets involved. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook or Instagram with your review.
Worst app and service I've ever dealt with. There's always an "update" being done that doesn't make the app work any better. It's always crashing, never saving info that's being edited. I've been trying to activate my son's phone since Wed afternoon with no success. The chat agent wasn't any help and claimed that I needed to wait another 24hrs. The chat agents seem to also have issues on their ends and can't help or are not knowledgeable. I will be cancelling my service! *Autogenerated response
Business response:
Hi Maya! We're deeply sorry to hear about your expereince with our support team. We understand the frustration of not having an active device. We would be more than happy to get this situation taken care of. Unfortunatly we're unable to locate an account. Please reach out to us through facebook or instagram DM's and metion your review. Thank you!
loved the old app...do not love this version. it does not update the location.
Business response:
Hi Alison, We're truly sorry the new app hasn't met your expectations, especially with location updates. We understand how frustrating this must be, especially after having a good experience with the previous version. Our team is actively working on improvements, and we've reached out to help resolve the issue directly.
Guardian unable to use the app despite working with IT numerous times over a few months period. Their solution was to say sorry and log in with the only working guardian account. Now not only does App STILL not work for first Guardian, but second Guardian now cannot get app to stay open. It immediately closes and says there is a bug. At first I wanted to like this watch/app but it is unreliable. I do not recommend. Update: Gabb let me out of contract. Added a star for that.
Business response:
Hi Julia! We're truly sorry for the trouble you had with the Guardian app and understand your frustration. We’re glad we could find a resolution, but we regret the inconvenience caused. Your feedback means so much to our team and we truly appreciate you taking the time to update your review. You will always be part of the Gabb family.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.