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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
11-6-2025 Tracking is non existent. The tracking says the phone is at home 100% of the time. POINTLESS. 3-1-2025 Just ok. The theory is good but the tracking lags and isn't spot on. Recently, about the last week, my daughter can't look at her pictures! Her gallery opens and then it promptly shuts. Rrrrrrr!
Business response:
Hi Cassie! We’re truly sorry for the frustration with tracking and gallery issues. We know how discouraging this must be and have reached out to explore options and help get things back on track.
The app is awful and keeps getting worse on my (parent) phone. The entire operation of my kid's phone - purchased directly from the Gabb website 3 years ago - is abysmal as well. The main function for which I chose this phone was for the on-board tracking. Today I can't get it to connect with a refresh, made more frustrating because my child had transportation issues after school. My family will be looking for other options as the entire Gabb system is effectively useless for our needs
Business response:
We’re so sorry for the trouble you’ve had with the app and tracking. We completely understand how stressful that must have been. That’s not the experience we want for any Gabb family. We’d love the chance to look into your account and help get things back on track. Please DM us or reach out through Menu > App Feedback so we can assist!
My daughter has the watch and I use it for just making sure she is safe when not with her family. The location updates are absolutely infuriating! They never update in a timely manner, they never update when I request it or refresh. It scares me to think if I ever really needed this to find her! I know she has service in these situations too because she has no problem texting me back when I try to see if it's a service issue. I did a 2 year contract but I will not be renewing!
Business response:
Hi Whitney, we completely understand how concerning and frustrating that experience must feel. The safety and peace of mind of our families mean everything to us, and we’re truly sorry the location feature hasn’t been updating as expected. Our team has reached out to you directly to help troubleshoot or explore other options.
it worked well for a couple of days. location is not working now. I have uninstalled, reinstalled, and signed out, signed in all for nothing. I get messages that the problem is sent to our team. A new try is sent in a few days. Never a fix. The child with this phone is not safe because the phone does not do what was promised.
Business response:
Hello, Alice! We’re so sorry to hear these issues are still happening. Our development team is actively working on a fix, and we completely understand how frustrating this must be. Please know we’re focused on improving the experience for all our Gabb families.
GPS only works part of the time. It will work one day, then the next not. It is not like our child is traveling the US. They simply go back and forth from school. I've already left several Application Feedback reports from within the Gabb app.
Business response:
Hi Derek. We’re so sorry you’ve had this experience. We’d love to look further into the issues you’re experiencing. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback,” or DM us on Facebook or Instagram so we can get this resolved!
I hate to say it, but this app really isn't good. I thought I was paying for close to real time gps. It seems it feel like it's in a beta stage and not a real roll out. Needless to say I'm disappointed at best. Maybe the app needs a major update.
Business response:
Hi Jermaine, we’re truly sorry to hear this has been your experience. We understand how important reliable, real-time GPS is for your child’s safety and your peace of mind. Our team has reached out to help resolve the issue or explore other options that better fit your family’s needs.
Don't buy, this is garbage. not working, and support does not help.
Business response:
Hello, Vitaly! We’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it is when features don’t work reliably, and we don’t want our customers dealing with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
locate feature isn't working. won't refresh. just shows location from 13 hours ago. defeats one of the main purposes of having a gabb phone.
Business response:
Hey, Jessica! We’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it is when features don’t work reliably, and we don’t want our customers dealing with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
Always disappointed with the performance of this app and phone. Service is spotty, the tracker doesn't update regularly enough. sometimes over 20 minutes and my child is in a completely different location. GPS isn't limited to cell towers, so I blame the phone and the app.
Business response:
We apologize for the issues you're seeing with the phone and MyGabb app. We would love to look more into the service and GPS tracking. Please send feedback in the app by tapping the menu icon in the top left and selecting “App Feedback”—or DM us on Facebook or Instagram and mention your review. Thank you!
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,711 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.