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Gabb
- Technology
- Lehi, UT
About this business
Location details
1633 W. Innovation Way, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
It was working great previously, but now all the extra features have stopped working. I can't assign tasks. I can't turn off focus mode. I get 2 notifications every time instead of one.
Business response:
Hello Jenny, we’re so sorry to hear about the issues you’re experiencing. We understand how frustrating it can be when features stop working as expected, and we definitely don’t want our customers to have to deal with that. We’ve reached out to you directly and are ready to help get this resolved as quickly as possible.
will not sync to my kids watch... over and over no matter how you attempt to enter watch data... it brings me back to same page... glitch city
Business response:
Hi Russell, we're really sorry to hear you're having trouble syncing to your child's watch. That definitely sounds frustrating. Please send us feedback directly through the app (Menu > App Feedback) or DM us on Facebook or Instagram and mention your review. This will help our team take a closer look and work toward a fix more quickly.
watch GPS is to refresh every 15mins. Hasn't refreshed in over 24hours. this happens consistently. defeats the purpose of paying for the service. I have warranty and can pay more $ to get new watch but no guarantee that will work. I have had to factory reset the device twice since January 2025. very frustrating to be in contract for something that doesn't work as advertised with ZERO solution. customer service was zero help! do not use gabb for tracking purposes
Business response:
Hi Jen! We’re so sorry for the ongoing GPS issues you’ve experienced. We know how important reliable location updates are, and we understand your frustration. We’ve reached out to you directly so we can review your account in detail, troubleshoot further, and work toward a resolution together.
I had to update the app and then couldn't be added as a Guardian and lost my daughter's device pairing until I reinstalled the app. We have had to replace the watch twice as well. Tracking the location rarely updates anymore as well, and when it does, it takes forever. I have lost faith in this product because I am increasingly convinced if we ever truly need it to work, it won't.
Business response:
Hi Jonathan! We’re sorry to hear about your experience. We understand how important reliable location and Guardian access are for peace of mind. We’ve reached out to you directly so we can take a closer look at your account, troubleshoot the issues, and work toward a resolution together.
gps is important and it doesn't work correctly. it's very frustrating to need to know where they are and gps gives a worthless address
Business response:
Hi Mary! We’re sorry to hear you’ve been experiencing issues with GPS. We know how important accurate location updates are for peace of mind. We’ve reached out to you directly so we can take a closer look at your account, troubleshoot, and work toward a resolution together.
Tasks don't sync, I can't approve when my child completes one. Very frustrating as this task and pet app feature is why we got the watch.
Business response:
Hi Rachel, we are so sorry to hear the task and pet app features aren’t syncing; that’s definitely not the experience we want for you. Please send feedback through the app (Menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can help troubleshoot.
Frequent issues with saving focus modes and entering in new safe zones.
Business response:
Hi Michaele! Thanks for sharing your experience. We’re sorry you’ve run into issues with Focus Modes and Safe Zones. These features are so important, and we’d love to help get them working as they should. We’ve reached out to you directly to troubleshoot and work toward a resolution together.
The parent app has been nothing but a pain in the rear, to put it mildly. I've had the phone for 3 days and the parent app (My gabb) is so horrible that it makes the child's phone operation mediocre. App is laggy, hard to use, constantly glitching, never does what it says. I tried uninstalling but nothing is better. Looking at these comments everyone else is having the same issues. I might need to switch to a competitor since it doesn't seem Gabb is trying to resolve its problems.
Business response:
Hi Brea! We’re so sorry to hear about your experience. We know how important it is for the app to run smoothly. We’d love to understand more about what’s happening and work toward a fix. Please send Feedback through the app (Menu > App Feedback) or DM us on Facebook/Instagram and mention your review so we can take a closer look.
I guess when updates come up, always logging my wife and I off the app, and having to now update account and need IME/SN from back of box which we threw away months ago. Daughter is at a friends and we were going to see if she was there and her phone is not connected to the app. So useless! This app and phone is a pain at times! Also the kids find ways around the security. They can call a friend and have the friend do 3-Way, and also have friends to send pictures to them off the internet. Ughh!
Business response:
Hi Allen, we're really sorry for the frustration. We know how important it is to stay connected with your child, especially in moments like that. We also appreciate you sharing the workarounds your kids have found. This kind of feedback helps us improve. We've reached out directly and are here to help resolve this as quickly as possible.
Frequently asked questions about Gabb
How is Gabb rated?
Gabb has a 3.5 star rating with 4,632 reviews.
When is Gabb open?
Gabb is closed now. It will open tomorrow at 7:00 a.m.