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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I've never been spoken to with such disrespect, from the service dept.
We were lied to by the service department. We bought our quest from there years ago and took it in for several issues. We were told that the van which we drove to and from the dealership has a BROKEN timing chain.
Business response:
Ronnie, Is there any way that you could send our page a message with some details on what happened. I would love the opportunity to rectify the situation.
I purchased a 2009 Nissan altima from their seller Earnest and before I could make my first payment the car broke down I couldn't crank it so I called them and at first they didn't want to fix it but after calling a few times they agreed to and also gave me a loaner exactly 1 year and a week later the car broke down for the same exact reason it broke down the first time I don't live in gastonia but was told to get it towed there I told them that it wouldn't crank just like the first time and I felt like if the steering col... read more
Business response:
Hello Brittany, My sincere apologies. I would like to speak to you further about this situation but the numbers that we have in the system are wrong. Can you please reach out to me today? My name is Felesia and I am the Owner Loyalty Manager. I look forward to speaking with you soon.
I got a quote emailed to me by Karie Brock who said she was the Internet Manager. She persuaded me to come in where I drove a long way to view the car. She told me since the managers special got sold she will get me the Maxima Platinum. I even test drove the white one and she said when I come in the next day I can get the black one. I sold my 2013 jeep and caught an uber to the dealership. Upon speaking with Karie, she went into the finance office and was there for a while. She later returned with a manager, then she walked ... read more
Business response:
Hello Pierre, I want to first apologize for the experience that you had. I do know that our General Manager did receive your message but for some reason he couldn’t make out the phone number that was left. He has tried to find your information in the system with no luck so I am glad that you decided to reach out to us here. Can you please give me a call at 704-867-0000 and ask for Felesia so we can figure out what exactly happened. Thanks a bunch!!
I got a quote emailed to me by Karie Brock who said she was the Internet Manager. She persuaded me to come in where I drove a long way to view the car. She told me since the managers special got sold she will get me the Maxima Platinum. I even test drove the white one and she said when I come in the next day I can get the black one. I sold my 2013 jeep and caught an uber to the dealership. Upon speaking with Karie, she went into the finance office and was there for a while. She later returned with a manager, then she walked ... read more
I will say I am disappointed in the phone calls I never received. I was pretty much bugged by my sales person to go online and do my survey. My survey (in the comments section) had what I wasn't happy with yet no one responded to it. Why ask me for a comment of you aren't or can't make it right? Then my sales person said they were going to have their customer loyalty advisor call me and no one even acknowledged that I wasnt happy with the service. Plus the sales woman didn't even sale me the car I wanted nor did she give me ... read more
Business response:
My sincere apologies Jacki, I must have over looked your comments. I will be glad to pull up the survey and reach out to you today.
I will say I am disappointed in the phone calls I never received. I was pretty much bugged by my sales person to go online and do my survey. My survey (in the comments section) had what I wasn't happy with yet no one responded to it. Why ask me for a comment of you aren't or can't make it right? Then my sales person said they were going to have their customer loyalty advisor call me and no one even acknowledged that I wasnt happy with the service. Plus the sales woman didn't even sale me the car I wanted nor did she give me ... read more
I look forward to a follow up phone call regarding the service opportunity feedback provided regarding service I received this evening.....
This dealership is quickly becoming the reason I'll NEVER own another nissan. Out of 40 combined new and used vehicles this 2015 Altima 3.5SL has been the worst in intial quality. Some of it has been poor dealer prep befor selling car other is manufactured defects. Due to the very poor resale value I can't even get out of it into another vehicle. Check out NiSSmo_Nomore on twitter for pictures. Stickered over 30k not worth more than 20k 6 months later
Business response:
Hello Scott, I have tried to reach out to you concerning this issue but I am not sure if I have the correct number. Can you please give me a call at the dealership when you get a chance? My name is Felesia and I am the Owner Loyalty Manager here. My number is 704-867-0000 or you can send me an email at felesia@mygastonianissan.com. Hope to hear from you soon!
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.5 star rating with 5,211 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is open now. It will close at 8:00 p.m.