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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Stay away from the service dept! Despite my attempts to bring service issues to management over unscrupulous upselling , I had it happen again with the suggestion I needed 2 uneccessary services that I had done just 7 weeks earlier. Lucky I have some automotive background however, I feel sorry for unsuspecting customers !
Worst treatment ever bought a 2010 Toyota tundra with 85 thousand miles. I purchased additional warranties. Transmission went out on 150 Nissan sent a roll back to pick truck up. . The. Quoted me a5300 To fix the transmission
Business response:
Mr. Kester, Please give me a call at your earliest convenience so that I can look into your issue. I was unable to find your information in our system. Thanks, Kimberly Vandenberg - Executive Assistant
Went to check out the bogo, ended up going a different route, had a hard time getting the payment where i wanted it because i was trading in my car and didn't want to let it go just so i could finance the new car, they got it done or so we thought, was told they would get in touch with the bank to see if they could get it worked out to where we could get gap insurance (which adds to the payment) ( we had already signed the original paperwork)they got back in touch with us a week later and said we got you a lower finance rate... read more
Business response:
Hey Crystal! I will follow up on your visit with us and find out exactly what happened. Would you contact me at the dealership tomorrow and I will speak with our General Sales Manager and Finance Manager. Sincerely, Kimberly Vandenberg - Executive Assistant
Horrible customer service and experience. Will NEVER buy another vehicle from them.
Business response:
Susanna, It was great speaking with you and I am in the process of rectifying this situation. I will be back in touch with you by Friday! Thanks so much for your patience. Sincerely, Kimberly Vandenberg, Executive Assistant
Horrible customer service and experience. Will NEVER buy another vehicle from them.
Went to buy a car and looked at an infinity and the sales guy that came out and talked with us went in to get the floor manager cause it was a used car. Went in to make deal on car and said was going to pay cash. He wouldn't even come off 5 hundred dollars so I got up and walked out and went to the Toyota place down the street and bought a better car for less money. If u want a good car and wonderful salesman go to Toyota of Gastonia and talk with Lawrence Anderson and tell him Ricky sent u. Want b disappointed.
Business response:
Mr. Kennedy, I would love to speak with you regarding your experience here. If you're so inclined, please contact me at the dealership. Sincerely, Kimberly Vandenberg - Executive Assistant. You may also ask for our Owner Loyalty Manager, Marian Martin
I’ve only had my car little over a year already needing tires now it’s a little rogue. $675 for tires and wanted to do a $1000 matience on it. Gezz I’m still making payments
Business response:
Leslie, I will have our Service Manager give you a call to address your concern! Please let me know if I can be of further assistance. Sincerely, Kimberly Vandenberg, Executive Assistant
My bluetooth lost it’s connection to my IPhone and would not reconnect. Called the service department and they said bring it in and we will check it. I told them I had a 100,000 mile electronics warranty, which I paid over $2500. Service Advisor said “if” it is covered, there would be a $100 deductible. Otherwise it would be $139 for the technicians time. Advisor said since they weren’t replacing any parts, they would reprogram the Bluetooth and it wouldn’t be covered by warranty. Charges ended up $163 because they charge a... read more
Business response:
Brent, please give me a call at your earliest convenience. Would love to speak with you about this. Sincerely, Kimberly Vandenberg, Executive Assistant
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.5 star rating with 5,428 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is closed now. It will open at 9:00 a.m.