Gentle Dental Mesa East

Mark O. 

on Yelp

2 months ago

This location in Laveen is bilking my insurance in my opinion. They put me on a dental plan where I have to come in every 3 months for a cleaning & fluoride. The cost for this is $72.00. This cost was never explained to me in advance or I would've never agreed to it. When I told them that I just wanted to change to a plan where I came in every 6 months for a check up & cleaning (which would be covered by insurance) then I was told that I would have to change to another dental company since they would not do that for me. Also... read more

Eric S. 

on Yelp

3 months ago

They messed up my teeth and now I am dealing with periodontist issues. He said he was fixing my bite and my rear teeth shifted. He is either a bad dentist or did this on purpose. I am not sure which. They were not gentle either. It was a brutal procedure. 

Patrisha W. 

on Yelp

2 years ago

this place is something else how are you going to give your customers a attitude because they can't make it because they got called into work. I'm sorry gentle dental you do not pay my bills so Work comes first. I'm sorry I have to reschedule but If I don't mind paying the $25 cancellation fee, Why do I need to sit here and get an attitude from you guys? my kids will not be going back there. 

Brad B. 

on Yelp

3 years ago

RUN! This company (and office in particilar) is the epitome of up charging services in order to make $. I can assume their dentists make commission bonuses based on the services they provide. They will push for things like "deep cleanings" and dental "crowns" in order to charge your insurance more despite not being necessary. You're essentially an ATM in their eyes. Also their communication regarding billing services is poor at best. I personally switched across the street to parkwood dental and couldn't be happier with th... read more

Michael S. 

on Yelp

3 years ago

Gentle dental only cares about money. They don't care about their clients. It's all about money. We were there a couple months back and made a deal to get some work done and they said we could make three payments. Today they said they didn't tell us that. They said we had to pay for it all upfront. then after we argued they came back and said we could make two payments. The front desk girls don't have a clue, and what they're doing. They disrespect their clients. I watched them talk to senior citizens as if this poor seniors... read more

Angela L. 

on Yelp

5 years ago

I won't even give them one star if I could. Had my two kids get there wisdom teeth removed there. I had no choice because of insurance. The staff if rude the orthodontist that did the work actually complained because my daughter had to be put under because of medical reasons she was mad because the insurance wasn't charged because they didn't do their job and put in for Anastasia so I paid 120.00 out of pocket which was less then they charge the insurance. She was yelling as I was sitting in the waiting room so I could hear ... read more

D C. 

on Yelp

5 years ago

Believe the negative reviews ! They told me to show up early for my appointment to fill forms. When I got there, front desk woman would not let me in. She wouldn't even come to the door, so I had to shout through the glass so she could hear me. I couldn't hear a thing she was saying because she spoke softly as if there were I was standing right next to her. Had to wait outside in the cold for about 15 minutes. When I finally got in, they made me wait a very long time (other patients got in first), even though I had the firs... read more

Jackie E. 

on Yelp

5 years ago

This place is a joke I have been going there for the last 9 years only because I liked Amy. But since my last cleaning 5 months where the dentist said I needed my crown redone and told me that when they did it they set it wrong and that it would be covered. They set up a appointment and that morning they called me and said they had to cancel my appointment because they need to get it approved by Corp. So since then I have been calling them weekly and they would put me on hold and come back and just say they have not heard a... read more

Mark B. 

on Yelp

5 years ago

I live in San Diego and a few months ago became responsible to coordinate all health care for an older sister, who's in a group home in Mesa. Liberty Dental is the provider on my sister's Medicare Advantage plan. So I find Gentle Dental Mesa East on the Liberty/Anthem website, and when I call Gentle Dental, my first question was: do you take Liberty Dental? Yes. So I make an appointment for my sister, 10 days out, and give Gentle Dental phone numbers for the group home where my sister lives, and my number, making clear to th... read more