Gentle Dental Mesa East

Angela B. 

on Yelp

9 years ago

Worst business I've dealt with in a long time. Buyer beware, I was charged for 36 months of braces and only had 18 months. Was told I had to sign the full 36 month contract and have been charged for 4 months of no visits, just waiting for my braces. Braces have been off now for months and I'm still getting billed. The billing of over $200 a month have continued for 3 months since the braces were off. I've been working with the head billing person, Shiloh, who told me I still owe $800, but then said oh woops, I found and... read more

Robin D. 

on Yelp

10 years ago

I have two issues with this office. We chose this office because it is literally next door to our house. Orthodontics - they have one orthodontist and is only there on Thursdays. My daughter is supposed to go once a month. Every time they schedule my 16 year old daughter during school hours. When we ask for after school hours they end up adding another two weeks. So my daughter in essence has to see the ortho doc every 6 weeks. Basic appointment scheduling - My younger daughter had a Saturday appointment at 2pm during a ho... read more

Lora B. 

on Yelp

10 years ago

SCHEDULING FOR ORTHODONTICS IS A NIGHTMARE! Do yourself a favor and take your kid to an specialist's office instead. CONSTANTLY being re-scheduled, and have just been informed that the 1 and only orthodontist for 5 locations has stopped taking Saturday appointments! This was the ONLY reason why we chose to take our child here! As existing patients, we loved the idea of the convenience; HOWEVER, the Saturday appointments were very hard to get, most of the time waiting well over 2 MONTHS for an adjustment. This office is not w... read more

Kimberly P. 

on Yelp

10 years ago

DO NOT waste your time or money with this place. I chose to go to them since they are close to my house and have extended hours as well as Saturday appts. However, that is not enough to make me stay a patient of theirs. Why? Well on my initial appt they didn't do anything but x-rays and just look at my teeth. Dr Goud didn't even introduce herself or anything--basically just said open your mouth. I then had to schedule another appt to come in for a debrinement (basically scrape larger pieces of plague from around my gums) and... read more

Donna B. 

on Yelp

10 years ago

Less than one! Horrible costly experience! They took out one molar the girl put in one beautiful temporary. When I went back for my permanent bridge the dentist yanked the temporary out cussing and put in 2 baby size teeth then tried charging me for 2 teeth instead of one. I paid them what my 1st quote for the one tooth was but refused to pay more they even submitted this to the main office and they agreed I needed to pay for 2 teeth. They sent it to collections, I received nasty phone calls. I have a very uneven looking b... read more

Laure K. 

on Yelp

11 years ago

I have medicare they only pay for a check up and x rays. Went there in the first week of July and was told my teeth were not in that bad of shape. Which surprised me. The x rays they took looked like I had no teeth in the front. Just dark and shadow looking. They did not 're x rays. He poked around in my mouth and said I needed a deep cleaning. I have gum disease which I already new I think it was Dr Via. The office staff gave me a sheet stating the procedure and that it costed 1200 plus but that I would only have to pay 220... read more

Adam K. 

on Yelp

12 years ago

This is honestly the worst office ive ever been to.they don't greet you when you walk in the door, nor do they explain anything to you in the front. I was scheduled for an appointment an I get there an the front office lady tells me that she realized an hour before my apointment that I need to see a doctor before I get my cleaning but was just in the week before getting work done.they need better communication with there staff an patients. I've worked in the field for many years an never had this problem with any office I'v... read more

Wendy C. 

on Yelp

12 years ago

Front office staff and Office Manger are very nice. I saw Dr. Goud and can say I have never met a dentist that was more indifferent and rude. She did not smile once. I have not seen a dentist for two years. I have a lot of work I need to get done, but her very poor chairside manner made it clear to me that she didn't want my business. I knew going in that I would need fillings and work, but had high hopes that the dentist would put me at ease and make me feel "ok" about getting the work done. DO NOT go here if you need a... read more

Kelly C. 

on Yelp

12 years ago

Not happy at all. Took my son in there for tooth problems. Find out he needs root canals. Office staff says they need to get pre approval from insurance company and it would take 4 to 6 weeks! Here my son is in pain but has to wait???? I call insurance company and am told he can get an emergency root canal that would be covered. So I call Gentle Dental back and inform them which at that time say they can get him in for a consult two weeks later then wait another two weeks for the root canal to be done!!!! Are you kidding me?... read more