Geoff Rooker

Sarah H. 

Verified by V.I.P. Mortgage, Inc.

5 years ago

After the initial call to get details, the team went dark. I heard back from the people to sign with to get my loan docs signed, but they were wrong. I tried multiple times to get in touch with Geoff via phone, text, and email with nothing. I did get a "I will call you later..." and "can i call after this meeting..." nope. Then got pressure to sign documents last minute. I did not get the product I wanted and discussed. I was made to feel like i was just an end of month close deal.  

Ralph J K. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

You seem have to many different people that didn’t know what each other was doing 

Diane T. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

We did not like the emails notifying us of the status of our loan process. We trust that if there is a problem, we will be contacted. The emails were highly annoying. Other than that, all went well. Thank you.  

Jesus R. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

I could not even begin to explain how your company is not upfront and lacks professionalism. I could go on. But, my Mom says if you cannot say anything nice don't say anything at all 

Jeremiah C. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

Was very difficult to reach staff at the office most of the time. Initially when it appeared that the refinance was not possible, there was no communication back to me regarding this new found information, and instead I was dismissed. When word was received that by exception it may be possible to complete the refinance, communication through the remainder of the process remained minimal  

John R Harper J. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

Buying a house is stressful enough. The portal process to provide requested info is good. However, none of the questions I directed to Geoff via the portal were answered. Documents regarding cost of closing marked "Final" were signed a couple days before closing. The title company called to tell us where and gave us a closing number $2,000 higher than the final signed documents. After an extremely stressful several hours on signing day, it was brought back to the original, final number. 

George Paul C. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

1. Getting feedback to questions was completely unacceptable based on either not getting any or having to pull teeth to get it. In fact, after more than a week, I’ve still not gotten any response to my questions related to setting up auto pay for my mortgage.\n\n2. I considered Geoff my mortgage lender and I received a ton of email with electronic signature requirements from lots of different people, none of whom indicated up front who they were representing. Very confusing process. 

James W Blount J. 

Verified by V.I.P. Mortgage, Inc.

6 years ago

Using Text messaging!