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GO Mortgage
- Mortgage Lenders
- Columbus, OH
About this business
Location details
3 Easton Oval, Suite #317, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contact person - Michael failed to follow through adequately. He completely forgot all the information I had provided to him on our initial call. I got tired of repeating myself over and over again. He did not follow through with any written quotes. Very disappointed in this lender, and would never recommend to anyone else.
Business response:
From the GSF Mortgage Team~We are very sorry to hear about your experience and we wish that it would not have been so frustrating for you. The loan qualification process can be lengthier at times when extra documents are required before proceeding. We are sorry that we weren't able to provide you with a mortgage at this time. We would be happy to look at your scenario again in the future. Thanks for considering GSF Mortgage.
Getting to closing was a terrible experience. We closed the end of October. We received instructions at closing that our loan would be sold and as of a certain date to send payments a different company and their address. Subsequently received another letter that the loan had been sold to Fannie Mae but would still be serviced by GSF. Over the past week I have made 4 different phone calls, calling the customer service phone number listed on the mortgage bill; the first three I was on hold for at least 25-30 minutes each time,... read more
The entire process was aggravating and tiring. In the end they were unable to get their act together enough to close. Sharyn seemed to be knowledgeable when I first talked with her on the phone. I felt comfortable with her and decided to do our loan with GSF. Unfortunately its not the sales agent, but the underwriter that determines you mortgage and GSF has some BAD underwriters. With a debt-to-income ration below 20%, an LTV at 77%, and a house in the most desirable neighborhood of Massachusetts, this should have been an ea... read more
Business response:
From the GSF Mortgage Team~ We are sorry your experience with GSF was not satisfactory. We do take this very seriously and wish the transaction would have went smoother for you. With more stringent rules in the industry over the past few years and investor overlays that demand extra documentation, our underwriting department has to follow stricter guidelines. Our management team is always on the lookout for opportunities to ease the requirements, if they can, and are sorry they weren't able to come to a mutually acceptable c... read more
Run, do not walk away from this company. It took them weeks to respond to my original inquiry and I should have known. They requested the same documents multiple times and by different personnel. It certainly appeared that the left and right hands were not talking at all. The suggested mortgage fraud at one point due not being able to understand deposits and checks being written. I declined the mortgage fraud attempt and after many months we finally closed. Only to have the documents they prepared not be correct when sent to... read more
Business response:
From the GSF Mortgage Team~We appreciated the opportunity to speak with you regarding this review after you posted, thank you for taking the time out to talk with us.We were disheartened to hear of your experience. We pride ourselves on our prompt customer service and strive to satisfy all of our customer’s needs. We are sorry that your expectations were not met. Unfortunately, underwriting loans with special circumstances take longer and need more( and sometimes different) documentation than others, but we do look at every ... read more
The worst mortgage company to deal with regarding a loan. First time I spoke w/Rich Obermiere (loan rep) fill out the application and give him my credit acct. to lock the rate, Didn't hear from Rich. 3 days later I contact Rich. He inform me he didn't lock rate is is no longer available. Few days later % rate went down, and a diferent mortgage comany give me an a good deal to refinance with them. I said let call GSF Mortgage since they have all my info. Again I did the biggest mistake to trust them and go back to them for my... read more
Business response:
From the GSF Mortgage Team~Here at GSF, we take our customer service seriously and are sorry it did not meet your satisfaction. While the rates and fees are among the lowest available, market fluctuations affect what we can offer our customers at any given time. We also strive to make sure the process is as smooth as possible and are looking at ways we can improve our third party communication systems. We are also sorry that we weren't able to offer you a loan at this time and hope you do consider GSF again at some time in t... read more
My initial interaction with the folks at GSF was good enough. They contacted me within a reasonable amount of time and after a brief conversation, they locked my rate. After that point, it all went downhill. They asked me for a list of documents which I had to get back to them within a matter of a day or two. The list of documents that they required was both inaccurate and incomplete. Because of the incompleteness, I was asked to provide a additional documents every other day and as we neared closing, they finally bothered t... read more
Business response:
From the GSF Mortgage Team~We are sorry you had a bad experience on your mortgage transaction. We always strive for 100% satisfaction from our borrowers. Unfortunately, there are situations and loan scenarios where it can be more work to get the loan to closing. Guidelines have gotten much tighter over the past few years and some mortgage transactions require extra documentation. We do apologize if expectations on your specific loan were not set correctly at the time of application and we appreciate you bringing this to our ... read more
I first contacted Sharyn DiCarlo at GSF through Zillow on May 12th. She seemed extremely knowledgeable and professional. After some initial discussions, I filled out an application and sent her two years of Federal tax forms along with some additional data on May 14th. I was told that my information would be sent off to the underwriters and that the underwriters would have an answer in three or four days. Then over the next several days I got emails from Sharyn indicating that she was very busy, but was working on my applica... read more
Business response:
We are really sorry that GSF wasn’t able to provide you with a mortgage loan at this time. We understand that it can be a frustrating process to become qualified, especially when there are extra income documents that are required. The mortgage lending environment has become increasingly stringent in the past few years. GSF Mortgage has many valuable resources to help you towards a possible loan in the future. Please feel free to call us with any questions.We would be happy to help.262.901.1446~The GSF Mortgage Team
Frequently asked questions about GO Mortgage
How is GO Mortgage rated?
GO Mortgage has a 4.9 star rating with 1,446 reviews.
When is GO Mortgage open?
GO Mortgage is open now. It will close at 6:00 p.m.