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GO Mortgage
- Mortgage Lenders
- Columbus, OH
About this business
Location details
3 Easton Oval, Suite #317, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As first time home buyers, we were looking for someone with experience to help us navigate the home buying process. We found Jason online and decided to work with him because of his good reviews. During our search, we would occasionally send him property listings and he would run numbers and give us an idea of what to expect for a monthly payment. When we finally found a home that fit our needs and was affordable, we then began to look around for the best rate that we could find. We mentioned to Jason that we were shopping f... read more
Business response:
I’m sorry that you were not completely satisfied with your experience. We mostly communicated through text message which is a great tool but sometimes the message can be taken in a different manner than what the sender intended and I certainly did not intend to come across as rude or unprofessional. It is always my goal to give existing and potential clients 5 star service. I would be more than happy to assist you and your family at any future time.
He asked for my 2 last tax return and 2 last pay stubs,I send all of them.since then,he has never contacted me again.guess what,he called many times before that,he almost harassed me to send him my information.but no follow up after that.so unprofessional
Business response:
Hi Serge, I am sorry that this happened. Your documents were delivered to my spam folder and I did not see them until we spoke just last week. I wish we would've communicated on the phone about the documents being delivered and I am so sorry that you thought that I disregarded you. I am still always available to you. We have some great programs available, including grant programs to help with the down payment. Please contact me anytime to discuss. Thank you
I spoke with him once and explained what I was looking for. He said he'd run some numbers and get back to me later in the day. Well, he never called back. It would have been an easy loan for him (754 fico, good ltv, very low debt ratio). I moved on and quickly refinanced with another lender.
Business response:
I am sorry about your experience with us, but am happy to hear that you were able to get your loan refinanced.
Although Nathaniel seemed initially amenable, he did not explain any part of the process up front. There seemed to be no end for the intrusive demands for documentation on a daily basis. Mr Merrick is not authorized to make any decisions even though he holds the titles "Manager and Senior Loan Officer". After one delay, and Mr Merrick recommending another delay, we decided to go in an entirely different direction. If you have more than 60% of the funds to purchase a home and need a small loan to cover the other 40% AND are s... read more
Business response:
This client was trying to qualify for a new home without selling their current one, this made the Debt To Income very high and difficult to approve. Secondly, self employed borrowers often think they make more money than they do. You have to use the Adjusted Gross Income not Gross, as many self employed borrowers write off a lot of expense to lower their tax bill. Lastly, this client's wife thought that she could quit her job in the middle of the loan application and still be approved. You must be employed to get a loan. Thi... read more
Unfortunately I did not have the best experience here. I felt as though I was talked down to and was told several different things from the start to the finish of the process. This was 6 years ago and we have not gone back for our loans with future purchases.
She spoke to me originally but after filling out my initial loan documents I can't get her to return any emails or calls. In the end it was very frustrating and a waste of time to work with her.
Business response:
Julia, I'm so sorry you feel you had a bad experience while working with me. Somedays I get bombarded with emails and I don't see that you ever followed up via email. Phone calls and/or text messages are probably the best way to get in touch with me regarding a preapproval or loan application. I did take time to work on it for you and if there is anything more I can do, please let me know. I have emailed you as well regarding this. Again, I apologize! If there is anything I can do or any other way I can help, please let me k... read more
I don't recommend GSF for an FHA refi loan. They may be ok for a regular loan--I don't know, so I can't comment on that. I waited a week for a GFE which I never got. A.N. was the loan officer. He is v. friendly, answered phone calls and emails in a timely matter, but besides this, we got nowhere. The underwriter apparently didn't know how to write the contract to refi an FHA for another FHA for a multifamily house that is no longer owner occupied. I believe A.N. genuinely tried to help and we have had great communication, bu... read more
Business response:
~From the GSF Management Team: We apologize that your expectations were not met in applying for a loan with us. Our underwriting staff was working on an exception for a un-owner occupied FHA streamline loan for you and that takes just a little time. We do hope that your service needs and rate and fees are what you expected with your new lender. Thank you for the feedback, we do take it seriously and look for ways to improve our process here.
Please note that while we had a very poor experience with GSF Mortgage, they are a long tenured reputable organization. The lone purpose of this evaluation is to let the consumer know that their industry is experiencing very high volume of new and re-financed loans, and we feel that this contributed to the following facts/evaluation. We applied for the loan on or around Oct 12, 2012 and closed on Dec 12, 2012 which was an unacceptable two month duration. Problems encountered during this time frame:- While the mortgage loan o... read more
DO NOT TRUST THEM! I was pre-approved by GOGSF last year in June. I admittedly had a tough situation. That is why I wanted to be pre-approved before I wasted me and my families time and patience. I sent GSF EVERYTHING….. "Everything" is the best way to describe it. I sent it to them BEFORE I went to look at a house. My loan was pre-underwritten by Corina Metz who signed off on my loan and said that the loan was good to go and said that I wouldn't have a problem getting my loan approved once I found a house. Now….. 7 months l... read more
Business response:
From the GSF Management Team: We were sorry to hear about your experience and would extend the offer to talk to our President, Chad Jampedro, regarding the situation. You can contact him directly at contactus@gogsf.com. Unfortunately, the loan officer who was helping you is no longer with GSF and we apologize that the information was not given to you. From an underwriting perspective, while a loan can get an initial approval, the circumstances changed and we weren’t able to provide final approval. We are sorry we couldn’t pr... read more
Frequently asked questions about GO Mortgage
How is GO Mortgage rated?
GO Mortgage has a 4.9 star rating with 1,446 reviews.
When is GO Mortgage open?
GO Mortgage is open now. It will close at 6:00 p.m.