This profile has been claimed by the business owner or representative.
GoGoGrandparent
About this business
I was n a [pickle, (i.e. things weren't going good)] From the time I let the door, n act! The 1st bus was a no-show & more! .., as expected missed the last. phone is broke, AGAIN!!!!! Stranded. no such thing as a public phone!!! Even n a place of buisn. no 1 willing 2 help. Until, brother **** w daughter Mittsee (on ******** Blessed me with the use of a gov ******** driver that I had was Cool a.f. & topped it off nice!!!So, thanx 4 the (w.w.) so-called rescue!
Business response:
Dear customer,We appreciate you taking the time to share your experience. After a no-show bus and a broken phone, being stuck without help is so stressful were glad we could get a ride to you quickly and that the driver we matched you with helped end a tough day on a better note. Your membership also gives you access to grocery and pharmacy deliveries, plus virtual senior fitness classesyoure welcome anytime.Warm regards,The GoGoGrandparent Team
I have never written a review before - good or bad. But in this case, I absolutely had to. This was the worst customer service experience I have ever had - they sent me a ton of emails, texts and calls, but never mentioned that there were hidden fees and a non-refundable annual membership fee of $245! Don't do business with them - as mentioned, they send way too many emails, texts and calls to still mess things up and not get things right with the (1) pick up location, (2) pick up time, and (3) type of vehicle requested. The... read more
Business response:
Dear Customer,Were sorry to hear about your experience and appreciate you taking the time to share your feedback. At this time, we werent able to locate an account under the name associated with this review, which makes it difficult for us to look into the specific details you mentioned.We would genuinely like the opportunity to review what happened and address your concerns directly. Please feel free to contact us by phone, email, or ******** Messenger so we can locate the account and assist further.Warm regards,The GoGoGra... read more
I needed a ride from my home to my dialysis clinic 2.5 miles away and back after treatment. The driver and ride to the clinic was okay, but half an hour late. The ride home never happened. I called when no one showed up after 15 minutes. They could not find a driver and tried for almost an hour. The person on the phone was polite and said they would call me back. I then received a notice that my trip had been cancelled. I was getting increasingly agitated as the clinic was closing soon and I had no way home. I started lookin... read more
Business response:
Dear Customer,Were very sorry to hear about this experience, especially given how critical dialysis appointments are. What you described is not acceptable, and we understand how distressing it must have been to be left without transportation after treatment.Weve gone ahead and submitted a request for a supervisor to reach out to you directly to review what happened and discuss next steps. If the supervisor is unable to reach you, they will leave a voicemail. We kindly ask that you return the call so we can assist further.Tha... read more
Visiting ****** for the day,I needed a ride to a nearby venue. I called gogograndparent and they said they were locating a driver. The driver never showed up and then the driver cancelled the ride. The company charged me six dollars for cancellation fee and then charged me thirty dollars for a monthly membership. The membership was never explained to me and I did not agree to it. When I called customer service they agreed to cancel my membership. I asked for an email confirmation of membership cancellation but have not yet r... read more
Business response:
Dear Customer,Were sorry to hear about your experience and understand how frustrating this must have been, especially while traveling. Were not entirely sure what happened during the ride attempt, but we do see that the membership has since been canceled.Although we typically have a no-refund policy, weve gone ahead and processed a refund for the membership fee as a courtesy. You should see this reflected back to your account within 510 business days, depending on your bank.If you have any additional questions or would like ... read more
Zero STARS Worst Experience as a Grandchild Trying to help their Grandparent Age in Place. Unfortunately, the system itself is clumsy even for a millennial. I signed my Grandmother up for this program as a surprise to help her get to her Doctors appointments and get help with groceries and other things she would still like to do without needing professional medical services- this seemed like the best option. I spent a lot of money for NOTHING. We couldn't even use the account i had ALREADY paid for. I messaged them Via the o... read more
Business response:
Dear Customer,Were truly sorry to hear about your experience and understand how frustrating this situation was, especially when your intent was to support your grandmother and help her remain independent. We recognize that the process did not go as smoothly as it should have, and we acknowledge that we could have handled this better.After reviewing the situation internally, we do see that the account was flagged due to a location mismatch between where you were signing up from and where your grandmother resides, which caused... read more
I am a RN and one of my patients used these services. They cancelled their ride SIX times in under 20 degree weather. The process took over 1 hour and we were not notified of any of the cancellations. Highly do not recommend.
Business response:
Dear Customer,Thank you for taking the time to share this, and for advocating for your patient. Were truly sorry to hear about this experience, especially given the weather conditions and the importance of reliable transportation for medical care.We were not able to locate an account using the name associated with this review, but we would very much appreciate the opportunity to investigate what happened. When issues occur with rides, our system typically provides updates by phone call and/or text, so wed like to understand ... read more
GoGoGrandparents - this company is almost on the verge of being scammers. Called and canceled after reading reviews and was charged the next month's payment. Called do not give refunds back. READ REVIEWS BEFORE SIGNING UP FOR ANYTHING. have trouble canceling your subscription & not get your money back. Stay away & keep your money.
Business response:
Dear Customer,Were sorry to hear about your frustration and appreciate you sharing your concerns. After reviewing our records, we do see that you initially called to register for the service, but we do not show a cancellation request prior to the most recent billing date. We also show that a notification was sent advising that the upcoming charge was scheduled to process.That said, we understand how upsetting this situation can be. Although GoGoGrandparent typically has a no-refund policy, weve gone ahead and processed a ref... read more
My first time today. It was great experience. Driver on time and professional. I will definitely use gogo grandparents again.Great program
Business response:
Dear customer,Were so happy to hear that your first experience went so well and that the driver we matched you with was professional and right on time. It means a lot that you felt comfortable and plan to use **** again. Along with rides, your membership also gives you access to grocery delivery, meal drop-offs, and our virtual senior fitness classes whenever youd like to try them.Warm regards,The GoGoGrandparent Team
My only complaint or issue is that it costs so much to get rides. It's much more than if you were to contact **** or Lyft on your own. I know that fees are an evil necessity sometime, but you pay a yearly fee to have this service and yet you have to pay even more for your rides than normal. Now with that, the experience of the ease of ordering a ride and such is great. But it does not counter the fact that it was so expensive.
Business response:
Dear customer,Thank you so much for sharing this we completely understand how important cost is, and we appreciate you being honest about your experience. Youre right that rides can cost more than booking directly with **** or Lyft, and thats because of the added support and coordination we provide, but we know that doesnt make the price easier. Many of our customers do get help with costs through their insurance or local programs we can send invoices for medical ride reimbursement, and some insurance plans or local Office o... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.