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GoGoGrandparent
About this business
Why are these people in business.I missed a Drs.appointment on Oct. ** XXXX,because a driver ******* went to the wrong address and refused to come to the right address.The *** then told me they had NO drivers in my area! Needless to say I missed my followup appointed with my breast surgeon. I find it appalling the treatment seniors are receiving.
Business response:
Dear **********, We are deeply sorry for the inconvenience and frustration you experienced with our service. Missing a crucial doctor's *********** is unacceptable, and we understand the importance of reliable transportation, especially for seniors. We took prompt action against the driver, and they have been blocked from future pairings with GoGoGrandparent. We understand the importance of reliable transportation, especially for seniors, and we deeply regret the impact this had on your follow-up *********** with your breast... read more
Absolute waste of time and money. Does no more than just going straight to ****.
Business response:
Dear ****************, Thank you for sharing your thoughts with us. We're truly sorry that our service didn't meet your expectations. At GoGoGrandparent, our goal is to provide a convenient and reliable way for seniors to access popular apps like Uber, Lyft, DoorDash, and more, all without the need for a smartphone. We understand that each individual's needs and preferences may vary, and we want to ensure that our service is tailored to meet those unique requirements. Your feedback is invaluable to us, and we'll take it into... read more
1. I took a ride this past ****. and verified TWICE that was a Lift and not an Urber and it turned out to be Urber which charges extra for gas surcharge "wait **********. Wait??? 2 Find out that prescription pickups are Urber only, yet nowhere on website is that mentioned. Again Urber charges.extra. 3. My return ride last Sun was going to cost me a *** of $45.00 to go same distance of only a few miles. ** a Sunday, not a weekday, at 5 pm. I am quitting them...they feel like a scam and are targeting us older folks who have li... read more
Business response:
Dear *****, Thank you for sharing your past experience with us. We deeply apologize for any inconvenience you encountered during your ride, and we appreciate your honest feedback. As a company, we always strive to provide the best service possible, and we take your comments seriously as they help us improve. We understand the importance of accurate and reliable service, and we regret any confusion regarding the ride service you requested. We want to clarify that while we try our best to fulfill your preference for Lyft rides... read more
AWFUL! Stay away. I set my mother up for rides to church twice a week. The first month the fares were reasonable and pickups were on time. The next month the fares ,whish averaged $18 for a 3 mile trip, tripled. When I spoke to there supervisor ************ was told the vendors applied a surge charge and there was nothing they could do. These trips were all booked for the time period and on the same days. Now there happens to be a "surge" four trips in a row? To check I booked a trip with UBER for the same time and same day ... read more
Business response:
Hi there ****, We apologize for missing this message, but it seems that our operators have already been in touch with you to resolve any issues. We're glad to see that you're still using GoGo Grandparent! If you ever need any further assistance, don't hesitate to reach out to us at ************ or email us at *********************************** We're here to help! Thank you, The GoGoGrandparent Team
Called Gogo to reserve a ride for my husband one day in advance. My husband required immunotherapy at a hospital about fifteen miles from our home. I couldn't drive him, as I was recovering from eye surgery. I agreed to the round trip price given by the operator, and told her to put it on my charge. Ten minutes before his scheduled ride, I get a phone call telling me my fee was doubled due to surge pricing. The cost of a one way fare jumped from fifty to one hundred dollars! I had no alternative but to accept. My husband had... read more
Business response:
Hi there ****************, We apologize for missing this message, but it seems that our operators have already been in touch with you to resolve any issues. We're glad to see that you're still using GoGoGrandparent! If you ever need any further assistance, don't hesitate to reach out to us at ************ or email us at *********************************** We're here to help! Thank you, The GoGoGrandparent Team
I wish I could leave this company one half star review. They are consistently bad in customer service regarding pickups and pricing. They are consistently late for a driver just doesn't even show up, they're dispatching system is horrible. Do everything you can to avoid using this service.
Business response:
Hi there *****, We apologize for missing this message, but it seems that our operators have already been in touch with you to resolve any issues. We're glad to see that you're still using GoGoGrandparent! If you ever need any further assistance, don't hesitate to reach out to us at ************ or email us at *********************************** We're here to help! Thank you, The GoGoGrandparent Team
The worst customer service. I received a free trial period. I never used it. When trial period was over, they charged me the monthly fee. I spoke to a supervisor to try to get a refund and they were rude and would not consider a refund.
Business response:
Dear ****************, We apologize for the delayed response to your concern. We understand your frustration. We take your feedback seriously and will investigate the matter further to ensure that our customer support team handles such situations more effectively. We apologize for any inconvenience caused, and we hope to have the opportunity to improve your experience with GoGoGrandparent in the future. Thank you for bringing this to our attention. Warm regards, The GoGoGrandparent Team
I wish I could leave a 0 star rating. GoGoGrandparent used to be a reliable service and worked well for my 91+ mother. Now they are not ! The last time she called for a ride it took over an hour for her to be picked up - drivers getting diverted 3 times before someone picked her up. The time before that she was left waiting so long and got so upset that someone drove her home and then **** finally came and charged her as a "no show". You can't leave an over 90 year old woman waiting that long for a ride. I called to register... read more
Business response:
Dear ****************, We apologize for the delayed response to your concern. We understand your frustration. We take your feedback seriously and will investigate the matter further to ensure that our customer support team handles such situations more effectively. We apologize for any inconvenience caused, and we hope to have the opportunity to improve your experience with GoGoGrandparent in the future. Thank you for bringing this to our attention. Warm regards, The GoGoGrandparent Team
i gave them the location (doctor's ******* I was at requesting a ride home.Instead of using the correct address they substitued the wrong address and then claimed I was a no show They are trying to **** me for a no show fee I sat at the office for 2 hours with repeated phone calls trying to get them to pick me up They had dripped me off for my appointment at the right locarion ********** was at **** Beacon **** They changed the address to **************** and claimed I was a no show.I kept calling back complaining about them... read more
Business response:
Dear ******, We apologize for missing this message, but it seems that our operators have already been in touch with you to resolve any issues. We're glad to see that you're still using GoGo Grandparent! If you ever need any further assistance, don't hesitate to reach out to us at ************ or email us at *********************************** We're here to help! Thank you, The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.