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GoGoGrandparent
About this business
They con*inuosly send drivers from corrup* African coun*ries *ha* sell all *heir women *o slavery as women are no*hing in mos* Islamic coun*ries. I have been lef* over and over wai*ing for a ride. And *hey never show up *o pick you up anywhere. I* *akes over an hour *alking *o opera*ors *o ge* a driver *o show up. They always send an African who you never see. They finally send a driver who shows up in 10 minu*es or less. They are always an American driver or from any o*her coun*ry. any driver from any o*her coun*ry has no p... read more
Business response:
Dear *****************,We're truly sorry to hear about your experiences, and we want to address your concerns as promptly as possible. We are committed to providing dependable and **************************** to all our members.Your feedback regarding the driver experiences you've encountered is concerning, and we take this matter very seriously. We do not tolerate any form of discrimination or mistreatment by our drivers. Rest assured, we want to investigate the incidents you've described, so please do expect a supervisor t... read more
Horrible rip off company. They just send Lyft or Uber which I could call myself. Then they rip off handicap seniors charging over $100 for them to get Uber or Lyft for you!
Business response:
Dear *******,We're sorry to hear about your frustration. Our service operates by connecting members with Uber or Lyft drivers, providing an essential phone service that isn't directly offered by these ride-sharing platforms. We offer both monthly and yearly memberships, and it seems that you selected the yearly option during registration.Your feedback is important to us, and we've initiated a request for a supervisor to get in touch with you within the next 24 hours to discuss your concerns further. We aim to provide assista... read more
I called GoGo Grandparent to get a ride In ***** for a hotel for a cruise on 2019. I used a ride and paid now they tried to charge me again in 2023.
Business response:
Hello ************,We apologize for any confusion or inconvenience you've experienced regarding the charges. We understand the importance of addressing such concerns. However, after a thorough search, we were unable to locate your account details based on the information provided in your review.If you would like us to look into this matter further, we kindly request that you reach out to our customer support team at ************ or via email at *********************************** We are here to assist you and resolve any iss... read more
No ride ever showed up.Gogo grandparents I confirmed a ride the night before thought I was all set. I stood out side in the rain for 15 minutes, no ride. Called Gogo was on hold for several minutes like ***** hung up called a family member for a ride. Called back was put all over the place finally after about 10 min got an operator, she stated that there was no one in my area for a ride. I didnt receive a call or text notification to let me know that. She stated she could call Lyft or blah blah I told her absolutely not that... read more
Business response:
Hello,We want to express our sincere apologies for the inconvenience you encountered during your recent experience with GoGoGrandparent. After reviewing the call, we understand there was a lapse in providing you with accurate information, and we're taking steps to improve our operator training.Upon investigating your account, we understand that service availability in your area is quite limited, which can result in situations where drivers are not available. We deeply regret that we were unable to offer you a reliable transp... read more
You have to have a membership. And they are too expensive.
Business response:
Hello ***************************,We apologize for any inconvenience you've encountered regarding our membership fees. We understand that pricing can be a concern, and we want to ensure our services are accessible to everyone. We do offer discounted membership fees for individuals on fixed incomes to make our service more affordable.We're taking your feedback seriously and have filed a Supervisor Callback request on your behalf. You can expect a call from our team within the next 24 hours to discuss your concerns further.Tha... read more
Submitting this on behalf on my 89-year-old mother, and I'm glad I didn't get her a subscription to this service based on her recent experience. First the phone call to arrange a ride: we know many call centers are overseas, and that's fine as long as the person clearly speaks and understands English. The call took over half an hour as the "customer service" rep asked my mom to repeat the same information over and over, and they still sent a message asking her for her email address (which she'd given them repeatedly). Seems ... read more
Business response:
Dear *******************,We sincerely apologize for the frustrating experience your mother had while attempting to use our service. We are committed to providing a reliable and comfortable transportation option for seniors, and we deeply regret that we fell short in this instance. We regret to inform you that we were unable to locate any account information based on the provided details. Regarding the issues you mentioned, we truly value your feedback and want to address each concern. We are disappointed to hear that the pho... read more
I had a 1:20 pm doctors appt today. The 2 other times Ive used Go Go they were prompt. I decided to call at 12:45 to give them 15 minutes to pick me up and deliver me: the office isnt too far away. The phone was constantly busy. Finally got through at 1:00 pm. They said the driver would be there in 15 minutes. By 1:30 pm they had changed drivers 3 times and still no pickup. So I totally missed my doctors appt and I may be billed for missing an appt. Ive tried to call Go Go back to cancel my membership but, once again, cant g... read more
Business response:
Hi *********, we deeply apologize for the frustrating experience you had with our service. Missing your doctor's *********** is certainly not the outcome we aim for. We understand the importance of timely and reliable transportation, and we're truly sorry for any inconvenience caused. We've already closed your account as requested, and a partial refund has been processed. We apologize for any difficulties you faced while trying to reach us, and we appreciate your patience. If you have any further concerns or questions, pleas... read more
I made the mistake of paying $245.00 for a one year membership. I never used this service. I did not like the options I was given to have my medicine delivered.. I have read many customer complaints and I deactivated my membership. I was told that it was more than 30 days old and was not offered a refund. When I asked about a refund they did not respond. What an expensive mistake! I would list this company under Senior Scams!
Business response:
Dear ***************************,We apologize for any inconvenience and frustration you experienced with our service. We understand that the options for medicine delivery didn't meet your expectations, and we're sorry for not meeting your needs.Regarding the one-year membership, we value your feedback, and we want to make things right. We processed a refund on 08-01-2023. Depending on your bank's processing time, you should expect the funds to be back in your account within **** business days.If you ever have any further que... read more
If you call for a ride they automatically enroll you in a 29.99$ month membership.
Business response:
Dear ***********************, Thank you for bringing this to our attention. We have reviewed the call and confirmed that our operator did inform you about our membership-based service with a 30-day money back guarantee, as well as our partnership with Uber and Lyft for providing rides. We apologize for any misunderstanding and want to make things right for you. As requested, we have processed a refund of $29.99, which was completed on 07-22-2023. Depending on your bank, the refund should be reflected in your account within *... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.