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GoGoGrandparent
About this business
Very easy to useI had a pleasant trip with my driver.
Business response:
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a pleasant trip with your driver. If you ever need our services again, don't hesitate to reach out. Safe travels! - Best regards, The GoGoGrandparent Team
So far, they've been on time and helpful. Will continue to use.
Business response:
Thank you for the kind words! We're delighted to hear that we've been able to provide you with on-time and helpful service. We truly appreciate your continued support, and we'll be here whenever you need us. Safe travels and have a wonderful day! - Best regards, The GoGoGrandparent Team
I just signed up for GO GO Grandparents ride's and I am percent Happy with their service! Every time I call for a ride they ALWAYS! Accommodate me with fast service and helpful people when you call for a ride, I totally Recommend GO GO Grandparents to everyone!! Very ****************** I have nothing but good things to say about this Service!!
Business response:
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're 100% happy with our service. We appreciate your recommendation and look forward to continuing to provide you with reliable rides whenever you need them! - Best regards, The GoGoGrandparent Team
I had to wait about 40 minutes for them to locate a driver, too long.
The service . advertised sounds good but I experienced being hustled to buy a level of membership I didn't request and got poor service. I ordered a 6 foot high standing LED lamp to be delivered to my address and two bags of vegan chips. I was told that a ******** had been delivered. I asked the nursing station to check it and see. They said no package was delivered. I had to call Go Go Grandparent and ask what had happened. Then I learned that the order had been cancelled. Before that I was told a white bag was delivered at... read more
Not a good experience for my mother, who is 95. I normally take her to all of her doctors appointments, but recently I had shoulder surgery and could not manage her ******. I arranged with GoGo Grandparent for her to have a driver pick her up at her Assisted Living facility and take her to the doctors office. I specifically told them to pick her up at the front entrance to her residence. The driver went to the back entrance and waited for over five minutes of time, for which she was charged, before one of the nursing staff f... read more
Business response:
Dear customer,Were truly sorry for the experience you and your mother had. We understand how important it is to have reliable transportation, especially for medical appointments, and we can imagine how stressful this situation must have been for both of you.We took the time to review the calls and the details of this trip. During the scheduling process, our team did explain that driver availability in the area can be limited. At the time the ride was arranged, a driver was successfully located and assigned, which is why the ... read more
I am a healthcare provider at a facility in ****. Today I had a patient who used this service for a ride home after an outpatient procedure. This was set up prior to his arrival at our facility. I personally called the service prior to the patients discharge to verify the time of pick up and was assured they would be there. No one showed up to transport this patient home. After waiting at least 15 minutes, we called and got the run around by the person on the other end stating they had no active ride information for that per... read more
Business response:
Dear customer,Were truly sorry to hear about this experience and the situation your patient was placed in. We understand how important it is to have reliable transportation arrangedespecially after a medical procedureand this is not the level of service we aim to provide.We were unable to locate an account based on the information available in this review, which limits our ability to fully investigate what occurred. That said, what youve described is concerning, and we would want to review the call history and trip details t... read more
Preys on elderly people who need a ride. Says it is for low-tech but you must know how to maneuver their site for how they will be charging you. You must see where they have a slide bar or they charge you for the whole year and will not refund when you want to cancel. I don't even want to give one star.
Business response:
Dear customer,Were sorry to hear about your experience and understand how frustrating this must have ******** like to clarify that while we do offer an online option for those who prefer it, our service is designed so that customers can also call us directlyno website navigation required. Our team is available 24/7 to assist with setting up accounts and booking rides over the phone.After reviewing your account, we do see that registration was completed online. We also see that service is available in your area and that a rid... read more
Preys on elderly people who need a ride in an emergency one time situation. They charge 41 dollar for the ride. Then a week later out of blue they charge $245 membership fee. I was not aware of the membership or 7 day trial. They have wiped out my last $245 for now. Guess I won't go by pharmacy to pick up medications now. Elderly people beware especially those on fixed income. You can cancel the membership you never knew about but no refund either. What a scam on the elderly. The driver was great though.
Business response:
Dear Customer,Thank you for your feedback. Were sorry to hear about your experience.After reviewing your account, we can confirm that the membership was selected during the online registration process, which includes details about the plan and the 7-day trial prior to any annual charge. We also sent notifications before the charge, including both a phone call and an email reminder.We understand that confusion can sometimes happen regarding membership and billing details. We do see that you were able to speak with a superviso... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.