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GoGoGrandparent
About this business
Under no circumstances should this company be trusted. They are not reliable and put the seniors you are entrusting them with in danger by canceling rides and not showing up. This has happened two days in a row where my 87 yo dad was left stranded ** they did not show up. They called me an hour after when he should have been picked up and lied telling me they came and he wasnt there so they called and he didnt answer!! NONE OF THAT WAS TRUE. He had no missed calls and they ever showed up. I would under no circumstances entru... read more
Business response:
Dear *****************************,We sincerely apologize for the experience your father had with GoGoGrandparent. We understand how important it is to have reliable transportation, especially for seniors, and we deeply regret any inconvenience and concern caused. We take these concerns seriously and are committed to investigating the matter further to understand what might have happened in this specific situation.Our records indicate that two drivers were dispatched to your father's home address as scheduled. The first driv... read more
Wish I had never signed up it seemed like a good plan to have until i tried ************* to the doctor which was 2 miles away. It was going to cost me $20 one way. I cancelled the subscription within 30 days never having use it, no refund available. I hope no one else gets taken.
Business response:
Dear *****************************,We sincerely apologize for the disappointment and inconvenience you experienced with our service. We understand your frustration, especially when the cost for a short trip to the doctor seemed excessive. We strive to provide affordable and convenient transportation options for our customers, and we regret that we fell short of your expectations.Upon reviewing your account today, we have taken immediate action to address your concerns. Our supervisor has personally reached out to you again t... read more
Don't use if you ever plan to cancel. They're like the mafia - easy to get in, impossible to get out. First, when I signed up, I had to ask if there was going to be a monthly fee. They did not volunteer that information. When they did tell me what the fee was, they told me, I would get a refund if I canceled within 30 days. I decided I wouldn't need the service in the future, so I called to cancel within 30 days. I was told that the supervisor would call or email me the next day to confirm. Of course, there was no phone call... read more
Business response:
Dear ****** A,We apologize for the frustrating experience you had while attempting to cancel your GoGoGrandparent subscription. We understand your concerns and regret any inconvenience caused during this process.Upon reviewing the recording of your registration call, we found that at approximately 5 minutes and 1 second into the call, our operator provided detailed information about the available membership plans. You stated during the call that you wanted to be a part of the Basic plan.We apologize if there was any confusio... read more
This is the WORST excuse for a senior assistance company I have EVER dealt with. They can't find you when you need a ride, they charge you cancellation fees when you never even ordered them & then when you want to cancel the account, the supervisors are too busy to call within even a 2 hr window. I set up an account with this questionable organization less than a week before I decided to cancel for poor service & come to find out they are charging me an annual membership fee of $**+ anyway! One month I might not argue with j... read more
Business response:
Dear **** T,We are truly sorry for the negative experience you had with GoGoGrandparent. We understand your frustration and regret any inconvenience caused. Your feedback is valuable to us, and we want to address your concerns.Upon reviewing our records, we found that you registered yourself online. We apologize if there were any difficulties in locating your home address during the ride requests. To ensure our drivers can easily locate your home, we can make adjustments to the map pin. However, we would need your guidance t... read more
Used them for my 91 year old father and could not be worse. None of the drivers spoke English and the surcharges are obscene. Total ripoff with terrible service. Do yourself a favor and find another alternative.
Business response:
Dear ************** ,We are truly sorry to hear about the negative experience your father had with our service. We understand the importance of clear communication and the frustration that can arise when language barriers exist. We apologize for any inconvenience caused by the drivers' inability to speak English.We want to assure you that we take your feedback seriously and are constantly working to improve our services. Your concerns have been shared with our team to address the issue and take appropriate measures moving fo... read more
I have been using this service successfully but today my driver took a while to come when I have a flight to catch. He said he refused to take me to the airport and I needed to call again. The next driver was going to take 15 minutes and I didn't know if he would take me to the airport. When you call, they don't ask your destination. I cancelled a a regular Lyft came is 3 minutes. GogoGrandparents charged me $5.91 for canceling.
Business response:
Dear ****************,We apologize for the inconvenience you experienced during your recent ride with GoGoGrandparent. We would like to address your concerns and provide guidance for resolving such issues in the future.Upon reviewing our records, we found that no calls were made to our customer service department on the date you mentioned regarding the driver refusing to take you to the airport. It appears that the only calls we received from you were to request a ride through our automated system.We want to emphasize the im... read more
Fraudulent company that takes advantage of the elderly by re-opening an account after having an emailed confirmation of cancellation. Cancelling this service takes an act of god, but to re-activate it simply can be done by a phone call they claim to have made without them sending a re-activation email. It's there shady way of going behind the person that creates the account (me) for my elderly mom and then fills out a vigorous online form to cancel the account and receives an account cancellation confirmation through email. ... read more
Business response:
Dear ************,We are truly sorry to hear about the frustration and confusion you experienced with your account cancellation. We understand how important it is to provide clear and reliable service, especially when it comes to the well-being of our elderly customers. Please accept our sincerest apologies for any inconvenience caused.We want to assure you that our intention is never to take advantage of anyone, especially the elderly. We strive to maintain the highest level of integrity and transparency in all our interact... read more
This company took a subscription fee and said if cancelled within 30 days they would refund said money. I tried to cancel 2 days later. They stopped the subscription but did not refund the fee. I called again and was told it would take 10 to 15 days to get the refund. 20 days later I was told that I didn't ask for the refund and now it was to late. After reading other complaints it is obvious that these people are frauds and are doing this repeatedly. I have reported them to the *** and am trying to do the same to the ******... read more
Business response:
Dear ************,We are deeply sorry for the inconvenience and frustration you experienced with the refund process. We understand how important it is to promptly resolve any billing concerns, and we apologize for any delay in processing your refund.Upon reviewing your account, we found that a refund was indeed processed on 11-17-2022, as requested. Generally, refunds are reflected back to the original payment method within **** business days, depending on your bank's processing time. We recommend reaching out to your bank t... read more
They take ********************************************************** claiming the ride was to a different location and charged $35 for a $17 ride. They had quoted me $17
Business response:
Hi there **********, We apologize for missing this message, but it seems that our operators have already been in touch with you to resolve any issues. We're glad to see that you're still using GoGo Grandparent! If you ever need any further assistance, don't hesitate to reach out to us at ************ or email us at *********************************** We're here to help! Thank you, The GoGo Grandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.