This profile has been claimed by the business owner or representative.
GoGoGrandparent
About this business
I rarely write a complaint, I would rather write positive reviews but my exprience with this company was terrible. I would rate ZERO stars if I could.Last evening I scheduled a short ride and asked it to be round trip as I was just dropping off mail at ************ The driver said he wasn't told it was roundtrip and he would not wait.Nighttime, freezing out and I was completely alone in dark parking lot.2nd driver scheduled for return trip and cancelled mid-way to pick me up.3rd driver went to wrong address, kept me waiting ... read more
Business response:
Dear Customer,Were truly sorry to hear about your experience and how upsetting that evening was for you. Being left waiting, especially at night and in cold conditions, is not how anyone should feel when arranging transportation, and we understand why this was so frustrating.We did review the trip details on our end. While we do share round-trip requests with drivers when possible, return trips are not guaranteed, which is why we typically recommend calling us once youre ready to be picked up so we can secure a driver at tha... read more
I leave no stars I recently was having a car issue my boss said he would pay for a Lyft or **** I looked up Lyft and began to fill out the form I never submitted it to them my husband told me to take his car Next thing I know Ive been charged ***** by this company at my bank when I reach out to the supervisor he was rude he kept interrupting me I was unable to ask ask anything he said I filled out the form I did not need to submit it Im always asked if Im am giving my authorization for anything I fill out online I deleted my... read more
Business response:
Dear Customer,Were very sorry to hear about your experience and understand how upsetting this situation must have been. We apologize for the frustration you encountered and for how the interaction with our team came across that is not the experience we want anyone to have.After reviewing the account, weve gone ahead and processed a refund for the charge you mentioned. You should see that refund reflected back to your bank account within 510 business days, depending on your banks processing time. Weve also ensured the account... read more
Driver was nice, did not speak English. However dealing with customer service was a nightmare. Called to schedule ride to Drs, office two hours before I wanted to be pick. At the exact time I was supposed be picked up, GOGO customer service/dispatch called to say that they could not accomodate me. When I said that I was going to cancel my membership dispatch tried to contact driver which took an extended period of time and finally got a driver to come pick me up. This was my first time using a ride service and I was not impr... read more
Business response:
Dear Customer,Thank you for sharing your experience with us. Were sorry to hear that your first time using the service was frustrating, especially around the scheduling and communication. We understand how important timely transportation to medical appointments can ****** like to have a supervisor review what happened and follow up with you directly. A supervisor will attempt to call the phone number on file, and if theyre unable to reach you, theyll leave a voicemail so you can call us back. If its more convenient, youre al... read more
I have been SC/AMMED BY THESE PEOPLE TO LOCK ME INTO A 1 YEAR MEMBERSHIP THAT I DID NOT SIGN UP FOR AND THEY WOULD NOT REFUND MY CRESIT CQRD ACCOUNT!! i ONLY WANTED TO USE THIS SERVICE ONE TIME, BUT COULD NOT GET A REFUND ON MY CREDIT CARD AND I AM NOW LOCKED INTOI USING THEM AGAINST MY WILL. BEWARE THER FRADULENT SITE. I WOULD NOT RECOMMENT THEM TO ANYONE!!!
Business response:
Dear Customer,Were truly sorry to hear how upsetting this experience has been, and we understand why this situation felt frustrating.After reviewing the account, we see that the registration was completed online, where the membership detailsincluding the 7-day trial and the annual planare presented before enrollment is finalized. Our records also show that a reminder email and an automated phone call were sent prior to the annual charge to give the option to cancel or change the plan.We do see that you later spoke with a sup... read more
Be careful what you sign up for !!! They'll take advantage .I was told that one month contract was what I signed up for. They automatically billed me for the next month without my permission. No refunds.
Business response:
Dear Customer,Thank you for taking the time to share your experience. Were truly sorry for the frustration this situation caused, and we understand how upsetting unexpected charges can feelespecially when you were already dealing with a hospital visit. Your feedback is important to us, and we appreciate the opportunity to address it.We carefully reviewed the registration call associated with your account. During that call, our operator explained that GoGoGrandparent is a membership-based service, that the monthly plan provid... read more
Hung up on twice poor dispatch3/4 of the time 50/50 rating for divers took over six minutes to cancel subscription but they did provide a necessary service.
Business response:
Dear Customer,Thank you for taking the time to share your experience with us. Were sorry to hear about the frustration you encountered with call handling and dispatch, and we understand how upsetting it can be to feel disconnected or delayed when youre trying to get assistance.We do appreciate you acknowledging that the service was ultimately able to meet a need, and your feedback helps us identify where we need to improveparticularly around call experience, cancellations, and overall consistency.If youd ever like us to revi... read more
Scammed two eldery people with dementia who tried to cancel membership day they took out outrageous membership fee from their account. They wanted a ride not a membership. ***** on this company.
Business response:
Dear Customer,Were truly sorry to read your concerns and understand how upsetting this situation must feel, especially when it involves older loved ones. That said, we were unable to locate an account using the name or information provided with this review, which makes it difficult for us to look into what may have occurred.We want to be clear that our service is membership-based, and the details of how the service worksincluding membership feesare explained during registration and are also available on our website. That sai... read more
Was charged an additional $300 one month after using this service without reason
Business response:
Dear Customer,We were able to locate your account and confirm that the charge youre referring to of $225.39 was for an annual membership. We understand how concerning this can be, and we apologize for the confusion it caused.Although we typically have a no-refund policy, weve gone ahead and processed a refund for the membership charge as a courtesy. Once processed, refunds generally take 510 business days to appear, depending on your bank.Since you mentioned contacting your bank, you may want to let them know that a refund h... read more
My **** cancelled on me and I contact this business for a ride to the airport 45 mins away. The representative said he could guarantee me a ride, After signing up and giving my credit card information, I was told there was no driver available. When I called to get a $29.99 refund I was told there were no refunds. I deactivated my account. Another representative called me and I again told them to deactivate my account. Then I was charged another $29.99. When I called, I was told I did not deactivate my account and there are n... read more
Business response:
Dear Customer,Were very sorry to hear about your experience and understand how upsetting this situation has been, especially given the urgency of airport travel.After reviewing our records, we can confirm that the most recent $29.99 membership charge was refunded on December 22nd. Depending on your bank, it may take a few business days for the credit to appear, so we recommend checking directly with your bank if you havent seen it yet.We apologize for the confusion and frustration surrounding the cancellation and charges. Th... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.