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GoGoGrandparent
About this business
The worsted experience ever. It is supposed to be for elderly people. Dropped old man off then just drive away. Leaving with his belongings in the car. Not cool. I don't like to leave bad reviews, but I have no choice but to.
Business response:
Dear *************************,We are truly sorry to hear about the distressing experience you encountered during your recent ride with GoGoGrandparent. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or discomfort this situation may have caused you.Upon reviewing our records, we were unable to locate your information in our system. However, we take reports of missing belongings very seriously, and we want to assist you in resolving this matter as soon as possible.Please call us immediatel... read more
****** pricey. Over $30 for 13 miles. All I can say is yikes!
Business response:
Dear *************************,We are truly sorry to hear about your recent experience with pricing during your ride with GoGoGrandparent. Your feedback is important to us, and we apologize for any frustration or inconvenience caused by the pricing.We understand your concerns and want to address them promptly. To ensure that your concerns are fully addressed, we have filed a request for a supervisor to contact you directly. They will reach out to discuss your experience further and address any questions or concerns you may h... read more
I registered for the service for my elderly husband. The very first ride the driver drove passed him twice then cancelled the ride. I called the company who said we can control if the driver cancels the ride this is a dangerous service to market to ************ is completely unreliable.
Business response:
Dear *****,We're sincerely sorry to hear about the disappointing experience you and your husband had with our service. Please accept our apologies for any inconvenience or frustration this may have caused.After reviewing the details of your experience, we understand the importance of ensuring accurate pickup locations to prevent any confusion for our drivers. We have taken immediate action to adjust the map pin for your husband's home address to ensure clarity for ************.We genuinely value your feedback and understand ... read more
I used Go Go Grandparent today for a crucial medical appointment, but three drivers cancelled. I will never use GGG again.
Business response:
Hello *****,We're genuinely sorry to hear about the trouble you experienced with your recent medical appointment. This is not the level of service we aim to provide, and we understand your frustration. Additionally, we double-checked your account, and everything appears to be correct. The driver was sent to the main entrance of the building, which appears to be "*****************." Sadly, we are not sure why the drivers would cancel.We'll do our best to address and improve upon this issue. If you reconsider in the future, we... read more
So I open a account with **** ********************** on dec 5th to get ride from **** station in *******,but I paid ***** to open account then I called back told them to cancel it I got Uber to close account then I got billed another ***** dec now got my bank statement I have not used service at all got charge 01/04/24 for another ***** then another **** then another **** ***** same day then 01/08/24 got charge **** and I have never got ride from yall called yall for ride .its a scam Im getting charged on my bank statement a... read more
Business response:
Dear *************************,We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is invaluable, and we take it seriously as we continuously work to improve our processes.We've taken immediate action to address your concerns. We've refunded the last two charges of $29.99 and $5.97. Please note that it may take **** business days for these refunds to appear in your account, depending on your bank's processing time.We understand how distressing unexpected charges can... read more
The company took my money. Took a long time setting up the account. Had to call with card number because the system kicked me out with bank suspecting fraud.They were hired and suppose to prearrange a ride. This was called days before.The company simply just calls uber 10 minutes before. We do dialysis 3x a week. The ride was cancelled 4x within a few minutes. He was late to his scheduled appointment. Granted this was the first try with the service. Yet they refuse to refund a useless membership fee. I can use the regular ub... read more
Business response:
Dear ***************************,We're truly sorry to hear about the challenges you faced during your experience with GoGoGrandparent. We understand the importance of reliable transportation, especially for crucial medical appointments like dialysis. Your feedback is invaluable, and we take it seriously.However, we're unable to locate your account with the information provided in the complaint. To better assist you and investigate the issues you encountered, could you please provide us with the account details, such as the a... read more
I only give two stars because the initial sign up for service was very good and thorough! But the only ride I took was fraught with disasters! The car sent for pickup did not follow the special instructions for an elderly patron,. Then the return ride was 10 minutes early, a small car not meeting handicap accessibility required and requested. It was also much more expensive than I was led to believe! Their charges are ON TOP OF regular Uber charges!
Business response:
Dear *********************,We appreciate your feedback and apologize for the issues you encountered during your recent experience with GoGoGrandparent. Our aim is to provide reliable and convenient service, and it's disheartening to hear about the challenges you faced.Upon reviewing your account, we noticed that it was set up to request only large vehicles to accommodate special requirements. However, when no large vehicles are available in your area, our system looks for the next available driver to ensure you get to your d... read more
I donor recall signing an agreement although ** told I did. I tried to cancel this the day I used it and several times after in the ensuing two weeks. The company has a *** about $250 and refuses to cancel this agreementI have all of this in writing, including their refusal.
Business response:
Dear *************************,We apologize for the inconvenience you've experienced with our service. We understand your concerns regarding the membership agreement.Upon reviewing your case, we see that you registered online, and during this process, you encountered a popup message that outlined our refund policy for annual memberships. This policy states that "Our annual plan members are eligible for a 90% refund of their annual membership fee if requested within 3 business days of signup and you have not used the service.... read more
Doesnt work as promised. Rides cancel most of the time and then GGGP charges my mothers account blaming her for drivers not reading notes on where to pick her up at her apartment buildings lobby! VERY DISAPPOINTING
Business response:
Dear *********************,We're genuinely sorry to hear about your mother's experiences with our service, and we want to extend our sincerest apologies for any inconvenience she has faced. We understand that the reliability and accuracy of our service are of utmost importance, and we want to address this issue as effectively as possible.Upon investigating the matter, we discovered that there may be a misalignment between the pickup locations and the map pins. To ensure the best possible service, we encourage your mother to ... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.