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GoGoGrandparent
About this business
While visiting in ********* I needed transportation because I am legally blind and can not drive. I was very disappointed as I was assured there were many drivers in the ******* area in *********. The first day I tried to use this service I called first to make sure I would be able to get a ride from the Grocery store in ******* to my Hotel nearby. After I was done shopping I called GoGo Grandparent and was told there were no drivers in my area. I was on the phone for 20 minutes while the person on the other end was trying t... read more
Business response:
Dear ***********************,We sincerely apologize for the disappointing experience you had with our service during your visit to *********. We understand how crucial reliable transportation is, especially for individuals with visual impairments, and we deeply regret any inconvenience and frustration caused.We want to acknowledge that the driver availability in the ******* area of ********* is indeed limited, and we apologize for any misleading information you may have received regarding the availability of drivers in that ... read more
This company is nothing but a huge scam! They sign you up for a total year which is $124 and change $0.68 and what and I canceled within 5 minutes and they still took 90% of $124 and kept the rest. Don't use this company or you will regret it!
Business response:
Dear ***************************,Thank you for sharing your concerns regarding your recent experience with GoGoGrandparent. We apologize for any inconvenience or confusion caused.We understand your dissatisfaction with our refund policy. We strive to provide clear and transparent information about our services and fees during the registration process. We apologize if there was any misunderstanding regarding the cancellation and refund process.We genuinely value your feedback, and we take it seriously. We continuously strive ... read more
I started an application for this service, but didn't finish. Tried to complete it later, but after filling out personal details, I was told an account already existed under my phone number. I let them know I did not want to use their service & asked them to remove all my contact information from their database. They are still emailing & phoning me. This is a scam to get your contact info & perhaps pass it on to others. Do not use.
Business response:
Dear ***********************************,Thank you for sharing your concerns regarding your experience with GoGoGrandparent. We understand your frustration and apologize for any inconvenience caused.We would like to clarify that GoGo does not sell our customers' information. We take your privacy seriously and have strict policies in place to protect your personal data. Your information is used solely for the purpose of providing our transportation services.Upon reviewing our records, we can confirm that the account associate... read more
Not worth even one star. They kept trying to get money out of my account even though I stated I wanted the least amount of $8.98.The agent kept telling me you signed up for $24 fee and then she tried to access $249 from my bank account. Because I have had others trying to get money out of my account, I used an account with minimal monies. She sent to me a supervisor. When he came on, I explained that I did not ask for a supervisor. He was very nice and patient with me. I explained what I went through. I do believe this is a ... read more
Business response:
Dear *******************************,We are deeply sorry for the negative experience you had with GoGoGrandparent. We understand your frustration and apologize for any confusion or inconvenience caused.Upon reviewing our records, we can confirm that you registered yourself online. The $8.98 fee you mentioned is our yearly membership, which offers reduced monthly fees. We apologize if this was not made clear during the registration process.Our records indicate that no charges were made to the credit card on file, and we assur... read more
Despite my reserving a cab days before my birthday to take me and a friend out for dinner, THEY SIMPLY NEVER SHOWED UP AND NEVER RETURNED MY CALLS OR E-MAILS FOR AN EXPLANATION. A BIG DISAPPOINTMENT IN THAT WE ARE TWO HEALTHY SENIORS WHO NEEDED NOTHING SPECIAL...JUST THE *** THE CONFIRMED MY RESERVATION, AND THEN NEVER SHOWED UP, AND NEVER GOT BACK IN TOUCH WITH ME. HORRIBLE.
Business response:
Dear ***********************,We deeply apologize for the disappointment and frustration you experienced with GoGoGrandparent on your birthday. We understand the importance of having a confirmed cab reservation for your special celebration, and we sincerely regret that we did not meet your expectations.We want to clarify that scheduling a ride does not guarantee the availability of a driver. Our system is designed to program a search for a driver around the requested time, but due to unforeseen circumstances, a driver may not... read more
This company falsely advertises that they can provide accessible transport for wheelchair bound people. They do not have the availability and staff to make this true. They charge you before ascertaining if they have what you need then you have a charge for hundreds of dollars that you have to contest. A huge false advertisement and waste of time.
Business response:
Dear *********************,We are sorry to hear about your disappointment and frustration with GoGoGrandparent's accessibility services. We understand the importance of providing accurate information and meeting the needs of our customers, especially those who require wheelchair-accessible transport. We apologize for any inconvenience caused.While we strive to accommodate ambulatory equipment, it is essential for our customers to be able to transfer themselves into a car without assistance. We understand that this *** not fu... read more
They dropped my mom off at dr.s office and when she needed to be picked up after eye surgery, they no longer seem to have the address that they dropped her off at and canceled 3 or 4 times. She sat there for 2 hours until one of the nurses drove her home after her shift. They abandoned an 88 yr old woman that just had eye surgery. Elder abuse. I would not recommend this company to anyone. The apologized but that doesnt change the fact they left her there. I live in another state so I was trusting them to take care of my elde... read more
Business response:
Dear ***** and *********************,We are deeply sorry for the distressing experience your mother had with our service. We understand the importance of reliable transportation, especially for someone recovering from eye surgery, and we sincerely apologize for any inconvenience and concern caused.Upon investigating the situation, it appears that the initial driver who took your mother ended the trip at the wrong location, leading to confusion and subsequent cancellations. This was an unfortunate mistake, and we take full re... read more
This company's sales pitch does NOT make it clear what services it provides. If you're a senior with your wits about you, you do not need GGG. All they do is make the arrangements for you and then add their own fees on top of whatever Uber, Lyft, DoorDash, etc. charge. So you pay almost $100 per year, plus the added service fees, plus the vendor charges. I've requested a refund.
Business response:
Dear ***************************,We are sorry to hear that our services did not meet your expectations, and we apologize for any confusion regarding the services we provide. We strive to be transparent about our offerings, and we understand that clarity is essential for our customers.During the online registration process, we aim to provide detailed information about our membership options and associated fees. We want our customers to make informed decisions about the services that best suit their needs. We apologize if you ... read more
I signed up for GOGO in and effort to save money over rapidly increasing Uber and Lyft rates! GoGo uses ***** the Companies to supply your Drivers! So rather than saving Money, they charged me the LYFT/Uber rate, PLUS THEY ADDED A $7+ SURCHARGE to my ride! My ride to the Restaurant was $27 with LYFT OR UBER, and $34 with GOGO. Their advertising that you "save money" with GOGO is blatantly false!I want my yearly fee and my trip reimbursed to me. *****
Business response:
Dear **********************************,Thank you for sharing your experience with GoGoGrandparent. We apologize for any confusion or misunderstanding regarding our pricing structure. We want to address your concerns and provide clarification.We apologize if there was any confusion regarding our pricing structure during the registration process. We do inform our customers about the GoGoGrandparent fee, which helps us cover our operational costs and provide 24/7 phone assistance. We understand that you were expecting to save ... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.