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GoGoGrandparent
About this business
I went online to view their site only. I did not sign up for anything, but they charged my account $250.00 for an annual fee. I was so shocked that they were able to do this, but in all my correspondence with them, I get the same answer "No Refund".
Business response:
Dear customer,Were sorry for the surprise and frustration this caused. We did review the account, and a charge like this can only occur when the registration process is completed and payment information is entered simply viewing our website does not result in any charges.That said, we understand how upsetting it is to see an unexpected charge. While memberships are generally non-refundable, we have processed a refund in this case. Please allow 510 business days for it to appear back on your original payment method, depending... read more
I have never dealt with such horrible customer service. The driver did "Not" follow instructions. He would not answer his phone when dispatch called him and he left without completing the trip. I had also specified what vehicles could be sent which they totally ignored. I was charged for 4 trips when I only did 2. They also showed dropping me off at some address that I was not even familiar with. They were insistent that they were correct. I can only assume that they think I am old, senile as well as stupid. I will "Not" use... read more
Business response:
Dear customer,Were sorry for how frustrating this experience felt and appreciate you taking the time to share these concerns.We reviewed the trip records closely. Regarding the drop-off location, while the address label may appear different in some systems, the latitude and longitude recorded for the trip match your residence. This can happen with **** and Lyft due to how GPS coordinates are translated into street addresses, especially in certain areas. Based on the location data, the trip did end at the correct place.We als... read more
The company is a scam, just use a regular cab i paid for the $294 membership for my mother and for her to go to church round trip cost more than the membership, don't go with this company its a horrible idea to put you love ones or your wallet through.
Business response:
Dear customer,We reviewed the account and were able to locate it. We do not see any rides taken on the account, so were not finding records of a church trip or ride charges associated with it.We also confirm that the account has been closed, and although memberships are typically non-refundable, a refund has been processed in this case. Please allow 510 business days for it to appear back on the original payment method, depending on the bank.Thank you for sharing your concerns.Warm regards,The GoGoGrandparent Team
Thieves!! They charge a membership fee for a service that is available for free! And they never tip the rideshare driver!
Business response:
Dear customer,Were sorry to see this and would like to clarify a few points. We werent able to locate an account based on the information in this review, so we cant look into any specific charges without more details.GoGoGrandparent does charge a membership fee for access to live, 24/7 phone support from real people who arrange rides and services on a customers behalf. That support is optional and not the right fit for everyone.Tipping is always up to the customer. We encourage tips for drivers when appropriate, but tips are... read more
************ is a total rip off - I tried it for one day and had a horrible experience for my husband and when I called to cancel my monthly membership which was within 24 hours of joining they told me my payment for February was non-refundable. They are just **** with a monthly fee - they do not cater to elderly and those with disabilities - our driver was extremely unprofessional and never even tried to assist my husband getting in/out of car ************ is a total scam - I wish I would have read some of the complaints on... read more
Business response:
Dear customer,Were sorry to hear how upsetting this experience was for you and your husband. We understand your concerns and appreciate you taking the time to share what happened.We reviewed your account and can confirm that, although memberships are typically non-refundable, a refund has been processed in this case. The refund has been issued back to the original payment method and should appear within 510 business days, depending on your bank.Were sorry for the frustration this caused and for the experience not meeting you... read more
I work at an office that aids senior citizens. One of my clients received a letter supposedly from **** asking them to participate in a survey and offering $25 for completion of the questionnaire. . Lists a Dr ****** ****** as the study's principal investigator in ********* also lists Tempus IRB . Our concern is that this is a scam. We have not encountered this before and we are concerned.Ray
Business response:
Dear customer,Thank you for reaching out we understand why your office would want to confirm this, and we appreciate you looking out for your clients.This is not a scam. GoGoGrandparent does occasionally run research or survey opportunities to better understand the needs of older adults and improve our services. That said, for privacy and security reasons, were limited in what we can share publicly.If youd like, your client can contact us directly at **************.Warm regards,The GoGoGrandparent Team
I ordered a ride and it said they would arrive in 22 minutes. I use a ****** so I waited for about 20 minutes then went outside. I didn't know that they call you to tell you that the driver is arriving soon so go outside, none of this was explained to me. I get tons of calls from 800 # for selling insurance so I very seldom answer those, and I got a call from a 855# and let it go, then got 2 more while I was waiting for my ride so decided to answer the last one, only to be told my ride was canceled. After I had already waite... read more
Business response:
Dear customer,Were very sorry you went through this especially while using a ****** and dealing with mobility limitations. Thats not the experience we want for ******* like to take a closer look at what happened on both rides (including the missed call notifications, the cancellation, and the return trip experience). Weve gone ahead and requested a supervisor to reach out to you directly to review everything and make sure your concerns are addressed.Warm regards,The GoGoGrandparent Team
Overcharge misleading ad Refuse my refund Hung the phone up on me
Business response:
Dear customer,Thank you for sharing this were sorry for the frustration this caused and we appreciate you giving us the chance to make things right.We do see that you spoke with our team and a refund was processed on January 14th. Depending on your bank, it may take 510 business days to reflect back on your original payment method.We also show that your account is still active, and a supervisor helped update your membership to our Fixed Income plan to better fit your needs moving ********** a reminder, GoGoGrandparent gives ... read more
Rip-off with "concierge fee", which they don't tell you at time of enrollment. And no refund if you're no comfortable with plan. Just preying on us seniors!
Business response:
Dear customer,Thank you for your feedback. ********************** is a membership service that helps connect seniors and their families to transportation and other everyday services through trusted third-party providers all by phone, without the need for a smartphone or app.We do show that you previously spoke with a supervisor, and a courtesy option was offered to help resolve your concern. To fully close this out, **** closed the account and processed a refund as a courtesy. Please allow 510 business days for the refund to... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.