Golden Gate Relocation

Shady E 

on BBB

2 years ago

I strongly advise against hiring this company under any circumstances. Unfortunately, my experience with them has led me to initiate legal action. In a nutshell, they provided an intentionally underestimated quote to entice me, made enticing promises, and required a nonrefundable downpayment. Regrettably, the actual cost of my move ended up being 50-60% higher than the initial estimate. They justified this increase by claiming that the accurate measurements of my belongings exceeded their original estimation. Moreover, inste... read more

Taylor B 

on BBB

2 years ago

Do not book this moving company. I had originally booked them for a long distance move with priority/expedited shipping (for an extra fee). 2 days before the move I was informed they could not promise an expedited delivery and they would refund me if it didn’t arrive in the shorter window of time. The only reason I booked them was for the ability to book an expedited move. Once I showed them the email that I had in writing that they could deliver within the 3 days they told me they would not refund me and I lost a very large... read more

Diane Lynn K 

on BBB

2 years ago

I interviewed different companies to help with a move for my clients in the Palm Springs area. I tried to get clear answers on how the process worked, and should have walked away when things were not clear. I also had an arrangement that was supposedly cleared but then after the pick up happened, I was told to read my contract and that there’s no way they can accommodate. A few facts to consider before using this company: For moves up to 500 miles, they give a range of 0 to 6 business days meaning that it’s up to eight days ... read more

Bonnie S 

on BBB

3 years ago

I used this company on a move from California to Florida. The first Major Red Flag is that they immediately ask you to leave them a review when they are finished picking up your items. Why anyone would leave a review when only half the job is done is beyond me, I assume thats why they have some positive ones. But I unfortunately quickly learned why they do that. The 3 Teenagers they sent to pick up the items were rolling some large boxes instead of picking them up When my items were delivered A box of very expensive video ga... read more

Guillermo R 

on BBB

3 years ago

Complement to my initial review and update: The Claim process is lengthy, complicated and not very friendly. I'm going through the process, third time submitting to a third party vendor who is not responsible for the move or the claim, only the process with GG, so the best hope is to get the services not provided back and the damages plus the stolen items either recovered or at the "insured" price. These one liner reviews with 5 out of 5 stars... "sight". I've move across the country 5 times and non have been like this one, ... read more

Jie L 

on BBB

3 years ago

STAY AWAY FROM THIS DISHONEST COMANY. In California interstate moving should get the permit from CA government while they don’t. And I suggest take a look at the reviews on BBB and TRUSTPILOT. Most of the reviews here are suspicious. The most recent ones on TRUSTPILOT are telling the true stories. 1. Their sales representatives may give misleading estimates and then switch out the team of movers who actually execute the move. If I didn’t agree with it I lost the deposit. 2. They forced me to sign the delivery confirmation be... read more

Melissa L 

on BBB

3 years ago

We used Golden State Relocation to move from California to Connecticut. Brian the sales guy we worked with suddenly had to have an "operation" the day we were to have a zoom meeting to get our final cost and never heard from him again and had to deal with random people to get set up. The movers came on time but they gave us an estimate ******more than the original estimate. The assistant operations manager Jim was suppose to be the "only guy we need to deal with" in his words from here on out about our move. They were suppos... read more