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Golf Mill Ford
- Car Dealers
- Niles, IL
About this business
Location details
9401 N Milwaukee Ave, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BEWARE!!!!!! They are aggressive and sleazy in their sales approach. If you do not buy a car from them they will call and HARASS you several times a day almost demanding that you buy a car from them. They think it is funny. Do yourself a favor and go anywhere else.
The 27th of July I test drove a used vehicle from this dealership. I went over the vehicle with extreme detail. From the 28th-30th, we negotiated over the phone and came to a price agreement. I contracted on the on the evening of the 30th and drove the vehicle home. Note that my home is approximately 45-50 miles from dealer. As soon as I got home, I backed into my driveway and experienced a popping and jerking of the vehicle which I felt could potentially serious damage. I then exit the vehicle and discover someone had hit a... read more
I contacted this dealer by via email by responding to an online listing of theirs, asking for more information on a specific car. I was then contacted, by return email, by their Internet Sales Manager, Clara Sassone. I explained that I knew exactly what I was looking for in a car (2011 Fusion S) and I'd seen one of their vehicles listed after an online search and and used the site's "contact us" option to express my interest. I asked her to provide me a price quote for the car in question, taking into account any discounts G... read more
The service team at Golf Mill greets you with a smile. They are friendly. But they consistently over promise and way under deliver. We have, regrettably, been taking our cars to them for the past 4 years. I was stupid. Not sure why I kept going back. But I will not be going back again. The latest mistake: They sold a special order part, that had been ordered for me, to someone else. And I didn't find out until I drove to the dealership for my appointment. They didn't know it had been mistakenly sold. And didn't tell me until... read more
We were trying to decide between a Ford Escape and a Honda CRV and Gulf Mill made our decision very easy -- we went with the CRV. From the very beginning our experience with Gulf Mill was a disaster. Upon arriving, the sales force was milling around the entrance smoking. We started working with one saleswoman who seemed to know nothing about the car. Every time we asked a question, she had to look at the sticker on the window. And we weren't asking about an unpopular car. The Escape is one of Ford's best sellers. When we too... read more
Business response:
I am so very sorry to hear this, and quite disappointed, as the majority of our sales staff complete required product training thru Ford, and are some of the most knowledgeable in the business. Unfortunately, you met up with a young lady, who, although knew her product, was a little uncomfortable in her presentation. As for the Mangement tactics that seemed to bother you - I apologize for that too. I think that perhaps they were trying too hard to overcome the timidness of your sales lady, and maybe tried too hard. We are th... read more
If I could give golf mill ford negative stars I would. From the moment I got out of my car, I was pounced on by a sales person. Then when I asked to speak with the person I had been communicating my email with it took well over 10 minutes for her to come out of her office. After speaking with me for less than one minute she handed me back to the sales person who had pounced on me previously. The sales person was so inexperienced and clueless. I explained what I was looking for and off she went to talk to her manager to get u... read more
Business response:
I am sorry that your experience was so negative...it could totally have been avoided had you just brought or stated your "quote" when you came in, as we pride ourselves with our Internet Sales Department and it's success. It is meant to be hassle-free and quick, but it seems you chose to try to work for a "better price" and neglected to bring up your quote. At any rate, we are a diverse dealership withy MANY different nationalities and backgrounds employed and in management here, and some of our most loyal and repeat clients... read more
My husband and I went to Golf Mill Ford with the intention of purchasing a new or possibly a used car. After finding a used car that may just have been perfect for our needs the price haggling and discussion of rates began. The rate we were offered did not work in our budget but we were assured they worked with numerous banks and had such a good relationship that they could make this happen. They came close but it still was not where we wanted to be so we told Jeff we were going to leave and look elsewhere and let him know b... read more
Business response:
I am so sorry to hear of this infortunate incident, but very glad to hear that you found something you like. Just so you know, we actually use 3 Credit Reporting Agencies, and I have seen discrepancies of up to 100 points between tham. We are here to sell cars, and not necessarily financing, and do everything possible to do so. We would not knowingly let a client leave, knowing that there was something else we could have done to earn their business. That said, again, I am glad you found a vehicle that you liked, and I apolog... read more
During our test drive of a used Ford Explorer I had asked where the 4 wheel drive button. Our salesperson said the vehicle was all wheel drive. We ended up purchasing the Explorer and a couple days later while reading the owner's manual, I realized the vehicle we had purchased was not all wheel drive, but rather rear wheel drive. Our salesperson outright lied to us. Golf Mill will not take the vehicle back nor were they willing to help us locate a 4x4 without losing tons of money. We've never been so upset in our lives. Bewa... read more
Easily my worst experience with a car dealership. They had some new guy, supposedly with 12 yrs of experience help me with a Ford Edge SE. I told them on the phone I already knew I wanted the car, just need to see with they could match the deal Schaumburg Ford was offering. So I come in, they guy didn't know how to use a computer to look up his inventory so we had to walk to the lot. He asked if I wanted a test drive and I said NO. I've already driven the car twice. So he said we'd just drive the car up to the front of the l... read more
Frequently asked questions about Golf Mill Ford
How is Golf Mill Ford rated?
Golf Mill Ford has a 4.4 star rating with 7,649 reviews.
When is Golf Mill Ford open?
Golf Mill Ford is closed now. It will open at 9:00 a.m.