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Golf Mill Ford
- Car Dealers
- Niles, IL
About this business
Location details
9401 N Milwaukee Ave, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not go to this dealership. They suck! Worse customer service ever and Steve hung up on me when I called in regards to a vehicle I purchased from this dealership. Bunch of con artists with a smile. I wouldn't refer anyone to this dealership.
Business response:
Dear Reviewer, I am sorry to hear your experience with us was less than perfect. I would like to set up a time that we can talk and go over what questions you had regarding your vehicle. My name is Christian and I am one of the managers here, If you would like to reach me directly you can email me at christiano@golfmillford.com or call me at (847) 470-9800. Hope to hear from you soon and I will make your experience with us that much more pleasant. Thank you
Intimidation, lies, and legal issues galore Golf Mill Ford has not only lost my patronage, but the patronage of my friends, family, and any future car buyer I come into contact with. As a first time buyer I have been made aware of multiple scams and tricks dealerships will use to take advantage of an inexperienced buyer, but even with this foresight I could not have expected that Golf Mill Ford would willingly lie directly to my face and conduct business in a (if not already illegal) shady way. This post is edited for brevit... read more
Business response:
Our customers mean a great deal to us and we’re extremely disappointed to hear about your negative experience with us-- hopefully we can still change that. As you mentioned in your detailed review, we did in fact get you a much lower interest rate and as you stated “a better deal”. You chose not to take the new rate and lower payment, you have admitted that you are driving the car for over 3 weeks and refuse to accept the original and the new contract. The use of the vehicle thus indicates that you so like the car. We were w... read more
Bait and Switch. It started with Christian and ended with Dominick, they lied to me and my wife, they ran our credit 3 times without permission, they promised not to run her credit after they ran it the first time, but that was all a lie. No one in that dealership can be trusted, they are scam artist. I would never recommend them to anyone.
Business response:
Dear Jonathan, Thank you for your review, on the behalf of Golf Mill Ford we do have all proper documentation to work on credit for the multiple times you came in to work a deal. Sorry we were not able to help you. Please come in with your spouse if you have any other questions or concerns. Thank you
BAIT AND SWITCH I should have read yelp reviews before going here. My issues sound exactly the same as all the other negative reviews. I think most of the employees from the very top all the way down may be related if I had to guess so you won't get anywhere with management. You will get a lot of smiles and politeness while you are getting it in the back. After you sign you are not getting any of those promises PERIOD. And if you ask why not all the smiles go away and you are ignored. JUST AMAZING to watch this process appli... read more
Business response:
Bella, Although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. The lease contract is made by Ford and we can not modify their numbers. We explained this to you several times and offered you a solution that would save you money. Please call or email us so that we may work together to resolve this matter to your satisfaction. If you would prefer that we ... read more
I would not reccommend them to my worst enemy! I bought a used Ford Focus 2013 SE with automatic transmission in Oct 2014. The car was almost new (only 11.000 miles) and it appeared very well maintained. The seller kept saying it was a great deal and the car had never had a problem. It was the worst mistake of my life! I suspect it was a lemon car! Suffice to say that after less then 2 years (and less than 12.000 miles on the road) the car has had 5 (FIVE!!!!!) transmission failures! The last 3 failures occurred in less than... read more
Unsatisfied customer I bought a used car a little over a year ago with an extended warranty from bumper to bumper. I recently had to bring it in for service and had a bad abs wheel sensor, and was told that it wasn't covered due to rust. I was very unhappy, so I took it to a small certified shop and they were able to get the warranty department to fix it at no charge. In my opinion I think they are taking advantage of people by selling you coverage and not even trying to get them to pay for it, like in my case. The sad part ... read more
chris THE WORST CAR BUYING EXPERIENCE AND SERVICE!!! STAY AWAY FROM THIS PLACE!!! BE AWARE!! I BOUGHT A BRAND NEW 2015 FORD TRANSIT FEW MONTHS AGO FROM ROBERT ZENTAK. THE WORST CAR I EVER HAD. SINCE DAY ONE I HAD A PROBLEM WITH THE CAR, PULLING TO THE LEFT AND I STILL DO. I CONTACT MY SALESPERSON ROBERT ZENTAK ABOUT THE ISSUIE THAT I HAD WITH THE VAN, HE TOLD MY TO BING IT BACK AND WE WILL RESLOLVE THE ISSUE, SO I DID. THAN I TOOK A DAY OFF FROM WORK TO BING MY VAN TO SERVICE AND I FIND OUT THE THEY CAN'T FIX IT BECAUSE THEY... read more
Business response:
Hello Chris , and thank you for Being a Customer of Golf Mill Ford your feed back is important to the success to our Dealership. We have looked into your matter in regards to your 2015 Ford Transit and we also spoke to our service Director with over 20 years of Operating one of the Largest Volume operations in the Midwest. Our Service Department explained to you as well as Robert Zantak and Mario SOSNOWSKI and they told to you numerous times to keep weight distribution as close to 50:50 side-to-side and that would improve yo... read more
Demeaning staff - Terrible business practices. I was recently sent a promotion in the mail by Golf Mill Ford. I called ahead to verify the promotion and was told it was valid and I needed to come in to discuss it. When I came in I was told the promotion was not what it seemed - a classic bait and switch (which I'd note the staff member I called explicitly said "This IS NOT a bait and switch!"). When I asked to speak to a manager one came over and promptly walked away when he realized I was unhappy. A second "manager" came ov... read more
Issues from the start Throughout my time with Golf Mill Ford, they were often unwilling to help with or listen to issues I was having with my car. Recently, I had been hearing a buzzing/ humming sound from one of my tires. The mechanic at Golf Mill told me to "turn the music up" if it was getting too loud and that the noise was due to a lack of tire rotations. (Not true. I do tire rotations at home). As you can imagine, I wasn’t convinced and the noises were making me uneasy. I ended up going to another dealership that was r... read more
Frequently asked questions about Golf Mill Ford
How is Golf Mill Ford rated?
Golf Mill Ford has a 4.4 star rating with 7,649 reviews.
When is Golf Mill Ford open?
Golf Mill Ford is closed now. It will open tomorrow at 9:00 a.m.