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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Poor
A decent place that’s close to the parks. The rooms have very thin walls, and it’s easy to hear everything around you. Every time one of the custodial carts were pushed around it sounded like airplanes overhead. It didn’t bother us too much, but light sleepers or day nappers will struggle. While we were aware that our sheets wouldn’t be changed, we didn’t realize someone would be coming in and changing our trash/towels/toilet paper each day. I ended up having my perfume go missing from my toiletries bag in the bathroom on th... read more
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced Best regards, The Grand Legacy Hotel
Didn’t spend much time in the room so it worked out perfectly for us to be so close to Disney Was loud Very close to Disney
Business response:
Hello, Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to seeing you again soon! Best regards, The Grand Legacy Hotel
Expensive for what it is, I guess you pay the location that’s it Feels like a motel Location
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced Best regards, The Grand Legacy Hotel
Not a Good Stay Had a premium room but still needs some work. Staff was not kind. On our first morning, my daughter got a concussion and was attempting to rest around 11 am. There was drilling started close to my room, it was very loud and my wall was vibrating. When I called the front to inquire about it, they denied it was happening and said it must be coming from the parking lot behind the hotel (from the fourth floor). After 15 minutes, maintenance exited the room next door, and I asked him to please stop, which he did, ... read more
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced Best regards, The Grand Legacy Hotel
Worst stay yet and we stay here a lot It was raining the night we stayed and the window sill was dripping the entire night. The floor was soaked. They didn’t have any other rooms for us to switch into. Location and price
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park, we sincerely apologize for the issues during your stay.
Fair The beds were way too hard and the pillows not soft and fluffy enough. Mattresses and pillows need to be upgraded. Location was great!
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park, we sincerely apologize for the issues during your stay.
Disappointing Very loud right outside from ice machine.
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park, we sincerely apologize for the noise issues caused by the ice machine during your stay.
Unfortunately we got no sleep and had to move to a different hotel mainly due to the roaches. Room 108 has paper thin walls. You hear EVERYTHING including the vending machine, people talking, all night long. The stairs were in front of my window so there was no view, and a crowded area in front of the door. There werent any handicap parking spots available, and multiple ROACHES in our room (which I’m allergic to and am absolutely debilitatingly terrified of). We woke at 5am to roaches crawling on us, and had to wait till aft... read more
Business response:
Tiffany, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you encountered during your stay, particularly with the roaches and noise. We take these concerns seriously and are already working with pest control to address the situation, as well as reviewing other areas of improvement. We deeply value your loyalty and the referrals you’ve made, and we understand your disappointment. We are committed to providing a better experience moving forward and would love to have the opportunity to make it ri... read more
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,687 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.