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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Good There was a parking fee that I was not aware of until check-in. At booking since I prepaid it stated that's all the fees the only due at check-in of course would be a security deposit Housekeeping serviced the room by taking out the trash not replenishing soap or fixing the beds I liked the closeness to the park
Business response:
Hey Giselle, We apologize that your experience was anything less than satisfying. Hope you give us another opportunity to make your stay more delightful. Thank you,
Wouldn’t recommend it unless it’s the cheapest available. Check in was not easy, room wasn’t ready and they said to go sit in the car and call back to see if it’s ready bc they’re too busy to call me when it’s ready. When it was finally ready, they gave us a double room instead of the luxury queen we paid for. I had even asked at check in if the room is what we booked and Chris said yes but he was pretty indifferent about everything. They also scheduled tree trimming for our check out day so we couldn’t sleep at all in the m... read more
Business response:
Hey Jenny, We apologize that one of our front desk associates did not live up to our customarily superior standard of outstanding customer service. All staff members take immense pride in our ability to help our guests feel comfortable and welcome, and we apologize this was not your experience. Please rest assured that staff has been re-trained as necessary to ensure this does not occur again. We greatly appreciate your feedback and hope you let us make your stay delightful next time. Thank you,
Pleasant
Convenient Location One room we stayed at had a single sink within the toilet and shower room. There was zero counter space, no way for more than one person to get ready at a time, and nowhere to set down toiletries. That particular layout needs to be redone. There was also a sewer issue on the property at the time of our stay. Our sink let in sewer gasses, so we needed to fill it with water to keep the odors out. We noticed the smell outside as well. Hopefully, it was only a temporary issue. The proximity to Disneyland is g... read more
Business response:
Hey Mikeal, Thank you for taking the time to provide feedback about your recent stay with us. We apologize that your experience was anything less than satisfying. Our goal is to meet the needs of every guest we serve and exceed your expectations to make your stay as pleasant and comfortable as possible. Hope you give us another chance to make your stay wonderful. Thank you,
Fair
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Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,684 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.