This profile has been claimed by the business owner or representative.
Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
Get directions
Good 방 내부는 좀 낡아보이기는 합니다. 2층 방에 계단으로 이동해야해서 잠깐이긴 하지만 캐리어 이동 시 불편합니다. 가장 큰 불만족은 체크인 시 프론트 직원들의 태도입니다. 체크인 시 3명의 직원이 프론트 데스크에 있었는데 아무도 인사하지 않았고 제가 누군가의 앞에 가기 전까지 최대한 저를 외면하며 어떻게든 응대를 안 하려는 모습을 보았습니다. 누구에게 가서 말을 걸어야하나 고민이 될 정도로. 적어도 손님이 입장 시 외면받고 무시받는 느낌은 안 받아야한다고 생각합니다. 설명도 너무 빠르게 전달하고 친절하지 않았고 제가 말을 잘못 알아들었겠지만 우리 방과 연결되지 않는 로비 엘리베이터를 탔는데 헤매다 다시 로비로 내려오기까지 아무 조치가 없었습니다. 체크아웃 시에는 다른 직원분들이었는데 그 분들은 괜찮았습니다. 디즈니랜드에 걸어서 다녀올 수 있고 주변에 식당이나 상점도 많고 늦은 시간에도 걸어다니기에 좋았습니다. 냉장고와 전자렌지가 있어 편리했습니다.
Business response:
We apologize that one of our front desk associates did not live up to our customarily superior standard of outstanding customer service. All staff members take immense pride in our ability to help our guests feel comfortable and welcome, and we apologize this was not your experience. Please rest assured that staff has been re-trained as necessary to ensure that this does not occur again.
Great location and big rooms The rooms smell bad and are old The location is the best
Business response:
On behalf of our entire staff, we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Disappointing They charged me for parking 3 times and said they comp my parking and issued a refund and still have not received it.
Business response:
We apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Please give 7-10 business days for the credit to show on your credit card.
Good
It was disappointing… Not worth the money to stay at a pricey “hotel” that’s practically a motel. The rooms were way too small, the sink smelled horrible, the beds are hard, the hotel gives off motel… it’s not worth the money. It was close to the disney resort
Business response:
Hello, We appreciate the feedback regardless if it is good or bad. Thank you for staying with us!
Good worth Staff were not friendly. No supermarket or convenience stores within walking distance. Great access to Disney parks. A micro and larger refrigerator in a room. Laundry room at 1F. House keeping is caring. Tony Roma at the next door. Denny’s and iHop within 5 mins walk.
Business response:
Thank you for staying with us we appreciate your feed back.
Good
Will probably never stay here again. The room was dirty, the carpet had a sticky and grimy feel to it. the room was very noisey and you could hear every little thing going on outside. the bar (the Fifth) is not associated with the hotel, meaning they can close for private functions at their leisure. I specifically booked at this hotel for the bar but it was closed all three nights that we stayed there. never going back. the location was great. Nice and close to the parks. once we parked the car, we never moved it.
Business response:
Sorry! for the late reply I'm so sorry that your stay was far from perfect. I can go ahead and send you a 1-night certificate for the inconvenience that you went through. Can you provide me with our address, and we will mail the certificate. Thank you,
Buena ubicacion pero las instalaciones estan desgastadas. Las toallas estaban muy desgastadas, el cuarto no estaba del todo limpio (la bañera estaba sucia), no nos pusieron shampoo. El precio del hotel no va acorde a sus instalaciones, demasiado caro. Pagamos $4,357.57 por nochen y nos quedamos dos. La ventaja es la cercanía con los parques de Disney, es seguro caminar por la calle.
Business response:
Gracias por tus comentarios. Nos alegra que disfrutaste la cercanía a los parques y la seguridad de la zona. Lamentamos que las toallas, la limpieza del cuarto, y la falta de shampoo no cumplieran con tus expectativas. Revisaremos estos puntos con nuestro equipo. Tomamos en cuenta tu observación sobre el precio y trabajaremos para mejorar la relación calidad-precio. Esperamos que nos des otra oportunidad en el futuro.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,684 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.