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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Good
Overall our stay was very good as usual. The mattresses could have been a bit more soft though The mattresses were hard so we had trouble sleeping The overall property was very good as usual. The staff and rooms were very good as well
Business response:
Hey Troy, Thank you for staying with us. We greatly appreciate your feedback. Hope to see you soon.
Good I had 2 reservations and upon check in the girls told me I would stay in same room just come in the morning so I can get a new parking pass and reactivate my room cards well when I went down the next morning (Friday ) the front desk girl ( Sherry) seemed confused on what to do the other clerk told her what to do and they seemed to have a disagreement right in front of me ver unprofessional and made us feel very uncomfortable. I've stayed here before and never had that happen. The location was great.
Business response:
Hello Lil5mommy, Thank you for reaching out and sharing your experience. We sincerely apologize if there was a situation that made you feel uncomfortable during your stay. We will address this matter with our staff and management to prevent it from happening again. We appreciate your patience and hope to provide you with a better experience on your next visit.
Great location, but otherwise disappointing Asked twice at reception about having bedding changed but didn’t happen in the 4 nights we were there. Rooms were quite dirty and had to request one of rooms cleaned as carpet was really bad. Don’t think hotel was real value for the price Location to Disneyland was very good
Business response:
We apologize that the room was not up to our routinely superior standard of cleanliness. We shampoo the carpets on a rotating schedule (and as necessary), and we apologize that this particular room fell through a crack in the system. I will forward your comments on to the housekeeping manager to ensure that this issue is remedied immediately!
No lo recomiendo Las habitaciones resulta q no se limpian si no lo solicitas..y había ropa sucia del Huésped anterior así se que se podrán imaginar lo bien que hacen la limpieza Solo la ubicación, fácil para llegar al parque
Business response:
Thank you for taking the time out of your schedule to share about your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making every guest experience the best it can be. We hope to be of service to you in the future.
Conveniente solo por su ubicación La habitación es muy pequeña (para 3 personas), muy poco espacio para equipaje, el aire acondicionado es muy ruidoso y viejo. Limpieza es solo si la pides, te dejan pocos artículos de aseo personal. La ubicación es perfecta para ir a los parques de Disneyland, es lo que más vale la pena del hotel.
Business response:
Thank you for the feedback we greatly appreciate it!
Good
Convenient close to Disney Given a room within the car park and had cars right at our door. Noisy and could hear everyone and everything going pass our door Close to Disney
Business response:
Hello Craig, Thank you for your feedback. We apologize for the noise and inconvenience caused by the location of your room. Your comfort is important to us, and we’ll consider your comments as we work to improve our guests' experience. We hope to have the opportunity to provide you with a quieter stay in the future.
My room wasn’t ready until 25 min after check in time To noisy Location
Business response:
Hello Jose, We are sorry that your stay was less than satisfactory. We apologize for the delay, your feedback is important to us, and we’ll work on ways to improve the experience. We hope to welcome you back in the future.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,684 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.