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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Disappointing
Very Poor The staff was unhelpful. The alarm clock didn’t work. The maintenance person they sent to help yelled at me and my daughter. I asked for more towels they never arrive. I had to go to the front desk. I’ve stated this hotel before and the service was good however I would say in the last six months, stayed there three times and the service has gotten worse and worse I like location
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park we would like to apologize for the issues you encountered at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Poor Room was old and smelly. Good location
Business response:
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Location is great. Motel itself is meh The walls are thin, the pool is small, the water in the sink smelled funny, there were no usb ports, and overall it does not live up to its Instagram. Right across the street is the Anaheim which is slightly cheaper but much nicer with a huge pool. The location is great!
Business response:
Hello, Thank you for the feedback, we greatly appreciate it!
Good
I slept two hours a night. Spent Disneyland in pain. If you’re older or have spine ailments OR a broken hip, stay elsewh The beds were hard as rocks. I requested a room for a disabled person and was assigned a tub room. It was across the street from Disneyland and had a lovely pool with water features and a disability lift.
Business response:
Thank you for reviewing your stay, your feedback is valuable to us. Your comments will be shared with management in order to help improve the quality and experience at our hotel. We hope to welcome you back soon.
Poor
Fair
The only thing we liked about the hotel was how close it was to the park Extremely loud. We barely slept. Also, there are only two machines where you can buy bottled water on site and one gets locked up in the pool area at night. The other one ran out of water bottles during our stay and I had to leave the property at almost midnight just to get water for my family. Close to Disneyland
Business response:
Hey Eaves, Thank you for taking the time to provide feedback about your recent stay with us. We apologize that your experience was anything less than satisfying. Our goal is to meet the needs of every guest we serve and exceed your expectations to make your stay as pleasant and comfortable as possible.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 12,298 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.