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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Everything seemed great and they worked with me until the second I signed my contract. Prior to financing, I was told the vehicle would be at the dealership by the time I'm done financing. 45 minutes after I finish, I'm finally told that they won't have the vehicle that I ALREADY paid for until tomorrow. So I tell them I will be back at 3:30 the next day. I arrive at 3:25 and my salesperson and finance person are not here and the vehicle is "still being detailed." It seems that as soon as I sign paperwork and pay them, they ... read more
Did not feel appreciated or valued. Was lead to believe our vehicle would be ready Monday morning after not leaving the dealership until 9:30 Saturday night. We were told vehicle was ready Monday around 7pm, that too late for us to drive out there and an inconvenience. My wife got there around 10 Tuesday morning and had to wait because her car still was not ready after we were told that it was. The lack of customer service was asinine and I will not recommend this dealership to anyone.
Business response:
Your feedback is invaluable to us, and we understand your frustration. We are sorry to hear that you feel this way, as every customer deserves to feel respected throughout their experience with us. Your experience highlights important areas where we can improve our communication and service delivery. We take your concerns seriously and would like to discuss this further with you. Please contact Maricela Vera at Mvera@grandprairieford.com so we can discuss your experience and work toward a resolution.
I reached out to this dealership earlier in the week to try and negotiate the price of a truck. I was rudely told, “The price is the price,” and that no negotiation would be considered. Not a great first impression, but I let it go. They calculated my taxes as an out-of-state buyer, which was fine, and refused to remove their $1,595 “Advantage Package,” which still wasn’t clearly explained. No deal was made. By the end of the week, the truck had been reduced by a couple thousand dollars, clearly showing it was overpriced to ... read more
Business response:
We take your feedback seriously and understand your frustration. Your concerns are important to us. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can work toward a resolution. Your feedback helps us identify areas where we can improve our processes and customer service approach.
Dealership was dirty and dated. Salesman was great though told me I wouldn’t be able to get a better rate and deal until I applied on my phone through my bank and showed the loan approval and rate. The finance department tried to give me something else until I explained they meet or exceed the rate or I would just do the loan with my bank. When I concluded with salesman and went to finance to complete paperwork I was offered and declined gap insurance and extended warranty. He later returned with a better rate and it wasn’t ... read more
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way. We appreciate that you found your salesperson to be great and that they worked with you on securing a competitive rate. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns directly.
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LIED about the truck having warranty and it didn’t I had to paid for it , truck broke down 3 days after bought got it back and still wasn’t in good condition now I have to drop it off again with no loaner vehicle available for me totally regret buying this truck will not recommend.!!!
Business response:
Your concerns are noted and we understand your frustration. We are sorry to hear that you feel this way about your recent purchase. The experience you've described does not reflect the standard we strive to maintain, and we take situations like this seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your specific concerns directly.
They got me good. I will let everyone know to NEVER do business with Grand Prairie Ford. I should have known better!
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration and take your concerns seriously. Your feedback is important to us as we strive to provide quality service to all our customers. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can better understand what happened and address your concerns directly.
Brandon was great. The back and forth nonsense is ridiculous. That's not his fault. That's management just wanting to make as much money as they can!
Business response:
Thank you immensely for sharing your experience with us. We're pleased to hear that our team member provided you with great service and made a positive impression during your visit. We understand your frustration regarding the lengthy process, and we truly value your feedback about how we can improve our customer experience. Your insights help us identify areas where we can streamline our procedures to better serve you and all our customers. We appreciate you taking the time to recognize excellent service while also sharing ... read more
Joshua was knowledgeable about the truck. It may have just been a long day but he didnt seem very friendly. I came with a preapproval check but it felt as if they were trying to strong arm me into their financing. Joshua told me that even though I have a preapproval check, they still had to run my credit. He said it was a soft inquiry but I received a notification of a hard inquiry from Grand Prairie Ford. I later found out I did not have to allow them to run my credit since I was not relying on the dealer for financing. Now... read more
Business response:
We regret to learn about your experience and understand your frustration. We appreciate you taking the time to share your feedback about your visit and the concerns you have. We are sorry to hear that you feel this way about your interaction with our team. While we strive to provide knowledgeable service, we also want every customer to feel welcomed and comfortable throughout their visit. The experience you've described is clearly not what we would want for any customer. We would appreciate the opportunity to discuss this ma... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 10,516 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.