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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I feel the truck we get have problems hidden and the price wasn’t the same as show in the publicity
Business response:
Thank you for your feedback, Jovita. We take customer feedback seriously and are continuously working to improve our processes. If you would like to discuss your experience further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We appreciate you taking the time to provide us your feedback.
I just think yall are ripping people off with this flex program that doesn’t work out in the customer favor in the end
Business response:
We appreciate your feedback, Kimmie. We're committed to providing value and transparency in our programs. Your insights are important to us, and we'll take them into consideration as we strive to improve the customer experience. If you would like to discuss your comment further, please reach out to Maricela Vera at Mvera@grandprairieford.com. Thank you for sharing your thoughts!
⚠️ WARNING: Unsafe Repairs, Fraudulent Practices, & Total Loss — Avoid Grand Prairie Ford ⚠️ I will never return to Grand Prairie Ford, and I strongly urge others to stay away — especially from their Collision Center. After a not-at-fault accident on March 7, 2025, I brought my 2022 Mustang GT Premium (low mileage, under factory warranty, no prior issues) to Grand Prairie Ford for repairs. I chose them based on my prior experience with routine maintenance — but that trust was completely violated. What I expected was professi... read more
Business response:
Thank you for sharing your experience. We take customer feedback seriously and are committed to improving our services. Please contact Melissa Perry at 855-971-6306 to discuss this issue further. Your safety is our priority.
Make sure that if you’re going to buy a car you tell them to show you the break down of the total out the door before you sign ANYTHING!. The car I bought was $39900 and I made a mistake by trusting that they were only going to add the taxes and necessary fees because they were talking to me like real friends so I signed everything with out the finance guy actually explaining to me what I was signing and the total that it came out be was $54000 but I didn’t find out until the next day that I was at home looking through the p... read more
Business response:
Thank you for sharing your feedback. We appreciate your perspective and understand that clarity during the purchasing process is essential. It’s important to us that our customers feel informed and confident in their decisions. We encourage you to contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns and ensure a better experience in the future. Your satisfaction is important to us, and we value the opportunity to improve.
This dealership adds on dealer add on in addition to the advertised and agreed upon sales price despite that being an illegal practice by the federal trade commission. I have filed a formal complaint. After submitting a poor survey from my experience with the dealership, they fraudulently submitted information to ford rewards that my vehicle sale was cancelled.
Business response:
Thank you for sharing your feedback. We take all customer concerns seriously, and we appreciate you bringing this matter to our attention. Our goal is to ensure a transparent and positive experience for all our customers. To discuss your concerns further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We are here to assist you.
Dealer changed numbers when signing Truck had a bit of hail damage “only on roof” which seems odd
Business response:
Thank you for sharing your experience with us, Oscar. We take all feedback seriously and strive to ensure that our customers have a positive experience. We understand your concerns regarding the details of the transaction and the condition of the vehicle. We would appreciate the opportunity to discuss this further and address your concerns directly. Please reach out to Maricela Vera at Mvera@grandprairieford.com, and we will be happy to assist you.
It took a little longer than I would have preferred purchasing the vehicle, but that can be overlooked. The interior needed a little additional vacuuming, so I asked for it to be detailed while we signed paperwork. When we received it back it smelled like s filthy mechanic shop, and still does. It smells like someone was peeved about having to detail it again and smeared greasy nastiness somewhere not visible.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback regarding the vehicle purchase process and the condition of the interior. Our goal is to ensure that every customer receives a vehicle that meets their expectations. We take concerns like yours seriously and would like to address the issue you've described. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can resolve this matter to your satisfaction. Thank you for allowing us the opportunity to improve.
Overall, not a great experience. We came in expecting a vehicle to be listed at the price it was advertised on the dealer's website; a price that we even called to confirm because it was better than any other dealer in the area. Instead the vehicle ended up being that price, plus a few thousand extra in additions that the dealer had installed after the vehicle arrived from Ford, none of which were listed on the dealer's website, Ford's website or on the vehicle's digital sticker. Car buying is already a stressful experience,... read more
Business response:
Thank you for sharing your feedback with us. We understand that car buying can be a complex process, and we strive to provide transparency in our pricing. We appreciate you bringing this matter to our attention, as it helps us improve our communication regarding additional costs associated with our vehicles. To discuss your experience further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We are committed to ensuring that our customers have a satisfactory experience and would like the opportunity to addres... read more
The dealership adds on extra fees that in no way are actual charges. The price of the extras are not reasonable charges at all.
Business response:
Thank you for sharing your feedback with us. We understand that transparency in pricing is important to our customers, and we appreciate your perspective regarding the additional fees. We strive to ensure that all charges are clearly communicated and justified. To discuss your experience further, please reach out to Maricela Vera at Mvera@grandprairieford.com. Your satisfaction is important to us, and we are here to help.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 10,516 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.