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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bought a used truck took 4 hrs to get it serviced and cleaned up was there 8 hrs
Business response:
We appreciate you taking the time to share your experience with us. We understand that the length of your visit was longer than anticipated, and we value your feedback regarding the service and cleaning process. Our goal is to provide efficient and effective service, and we will take your comments into consideration for future improvements. To discuss your experience further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We are here to assist you and address any concerns you may have. Thank you for your un... read more
Do not let them put you in a flex buy. Dealer is higher then most places.
Business response:
Thank you, Jeremy, for sharing your feedback. We appreciate your insights regarding the flex buy option and pricing. Our goal is to provide competitive offerings while ensuring a positive experience for all our customers. If you have further concerns or would like to discuss this matter in more detail, please feel free to reach out to Maricela Vera at Mvera@grandprairieford.com. We value your input and look forward to assisting you further.
Absolute worst car dealer out there I have never seen a dealership with a higher level of incompetence. They sold me a vehicle and said they did me a “favor” by getting me in a vehicle. I have had this truck over 3 months and it has been driven maybe a total of 3 weeks because it continues to keep breaking down WITH THE SAME ISSUE. This dealership is full of incompetent morons and con artists and I would avoid here unless you enjoy have to continue putting your vehicle in the shop.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear that you are not satisfied with your experience. This is not the level of service we strive to provide, and we understand your frustration. We would appreciate the opportunity to address your concerns and work towards a resolution. Please reach out to Maricela Vera directly at Mvera@grandprairieford.com so we can investigate the situation further and assist you in any way possible.
If you are is serious need, yes. My wife expressed repeatedly to the sales associate that her bumper needed to be repaired and was even told that it had been clipped in. She reached out to the director’s department was later advised by the sales associate that they would just discount the price of another vehicle we were attempting to purchase instead of repairing the bumper as promised. It’s not right that she has to drive a vehicle with damage that was agreed to be repaired and now make monthly payments on that vehicle.
Business response:
We are very sorry to hear that you feel this way about your experience. We take situations like this seriously and would appreciate the opportunity to discuss this further to find a satisfactory resolution. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can work together to address your concerns and ensure you're fully satisfied with your vehicle.
I don't feel that they were upfront on website and salesperson didn't inform us of what features the vehicle had or didn't have after we told them from the beginning what features we were wanting. Also I feel they delayed the process it took almost 4hrs after we chose a vehical to sign papers and take possession of it
Business response:
Thank you for sharing your feedback, and we are sorry to hear that you are frustrated with your experience. We understand how important it is to have clear communication regarding the features of a vehicle. Additionally, we recognize that the time it took to finalize your purchase was longer than expected, and we appreciate your patience. We’d love the opportunity to address your concerns further and ensure a more streamlined process moving forward. Please reach out to Maricela Vera at Mvera@grandprairieford.com, and we will... read more
I came in to see an F150 that was advertised on the website for 38,999.00 and with 29000+ miles. I test drove the vehicle and decided to buy said F150. Now this is after the fact because I am, at almost 75, naive enough to believe most people will shoot straight with you. Boy was I ever wrong! After everything was said and done the price of the truck had grown to over 42,000. I know it was pretty stupid of me not to check the contract before I left the dealership or even signed but again, I want to believe people tell the tr... read more
Business response:
We are sorry to hear that your experience did not meet your expectations, and we truly appreciate you sharing your concerns. It’s important to us that our customers feel confident and fully informed throughout the buying process, and we understand your frustration with the pricing discrepancies. We would appreciate the opportunity to speak with you directly to better understand your experience and address your concerns. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can discuss this further and work to... read more
They sold me a lemon. My “Brand new 2025” broke down the next morning. I was very hesitant on purchasing this vehicle and I wish I would have followed my right mind.
Business response:
We are sorry to hear that you’re feeling this way about your recent purchase. We understand how frustrating it must be to experience issues so soon after taking home a new vehicle. While we cannot speak to the specifics of your situation here, we’d like the opportunity to learn more and work toward a resolution. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can discuss your experience further.
Trying to sale me with high price, and hide another cost, and try to give me a high porcent interest so I feel like try to stilling me so if I don't putt attention that not will right so if you sale a truck for 37k don't hide any extras, I understand the LoJack, or gap or extended warranty is extra but the accessories putting on that not, I see the price on 37k when I start to check the number they putting almost 39k so that's a trick because I can try to lower de price because they say 37 not the right price plus 3k for the... read more
Business response:
Thank you for sharing your feedback with us. We understand your concerns regarding pricing transparency and financing, and we truly regret that you were disappointed with your visit. It’s important to us that all our customers have a clear and honest experience when making a vehicle purchase. To address your concerns more thoroughly, we encourage you to reach out to Maricela Vera at Mvera@grandprairieford.com. She will be happy to assist you and ensure that any outstanding questions or issues are resolved. We appreciate your... read more
I was given a final paper to sign with agreement but after I agreed on other changes and waited four (4) hours for financing in my 7 hour daily wait, the agreed terms were incorrect. I was given a verbal and I should have seen the writing on the wall but I was hungry, tired and the only person in the dealership. I got home and was to return with a check and thank goodness I did because the agreemeent was not changed and after eating, resting and talking to my bank, our number was incorrect. I am glad I have people in my life... read more
Business response:
Thank you for sharing your feedback. We are sorry to hear that you were not satisfied with your experience. To address your concerns and provide assistance, please reach out to Maricela Vera at Mvera@grandprairieford.com. We appreciate your input and hope to resolve this matter for you.
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 10,516 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.