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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
When my car was delivered, it was not properly cleaned. The interior windshield was still dirty even after I pointed it out to my sales rep, and only the exterior had been washed, which is absurd for a brand-new vehicle. The finance department also forged my signature. During the paperwork process, the F&I representative presented me with an iPad and asked if I wanted warranty, wear & tear, and GAP coverage, all of which I clearly declined. There are two cameras in that office that would confirm this, yet she later tried to ... read more
Business response:
We are disappointed to hear about the issues you experienced during your vehicle delivery and financing process. We understand your frustration, and we take these matters very seriously. Your feedback is important to us as we work to improve our processes and ensure every customer receives the respectful and honest service they deserve. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address these concerns directly and work toward a resolution.
I sold you my ford truck 3 weeks ago. AFTER the sale was complete I was informed that I would get my check on “Monday” when accounting was back in the office. I was also told that my sale documents would be emailed to me. After 3 weeks and multiple texts and requests with the non-responsive sales associate, I still have not received my sales document or my check for ~$29k! For perspective, I have already received my registration from the state of TX but nothing from Grand Prarie Ford.
Business response:
We regret to learn that you feel this way about your recent truck sale experience. We understand your frustration and we take your feedback seriously. We would appreciate the opportunity to resolve this matter promptly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can immediately address your concerns.
I did not have a good experience vehicle I wanted, Found a suv I wanted, called them, told them I wanted it, filled out the credit app and then they tell me someone else was there to look at it. I was willing to put $$$$ down, I had purchased a plane ticket to travel there and they say the people on the ground have first rights to it. They hadn't even said they wanted it...F them...poor, poor, poor customer service. Waste of my time and money....
Business response:
We are disappointed to hear about your experience. We recognize that clear communication about vehicle availability and our processes is essential. Your feedback helps us understand where we can improve our customer service approach. We would appreciate the opportunity to discuss this experience with you further. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns directly.
I was contacted about a truck I found on the website. I set up a day to come see the truck but once I got there the truck had already been sold. This is not a good way to do business. I could have at least been told that someone else was also interested in this truck. A phone call saying that it had been sold would have been just fine and I wouldn't had to drive there for nothing.
Business response:
We are concerned to hear about the confusion with the truck availability during your visit. Your feedback helps us improve our process for coordinating vehicle availability and customer appointments. If you would like to discuss your situation further, please feel free to reach out to us directly.
One of the worst purchase experiences I have ever had. Sent someone from my company with a cashier check and they still wanted references, credit app and other information. I buy several trucks a year and this will be my first and last from Grand Prairie Ford. In fact, I may look at other brands moving forward because of this experience.
Business response:
We are sorry to hear that you are not satisfied with your experience. Your feedback helps us identify areas where we can improve our procedures to better serve our customers. We are sorry to hear that you feel this way about your experience with us, and we would welcome the opportunity to discuss this matter further. Please contact Maricela Vera at Mvera@grandprairieford.com so we can work toward a better resolution.
1. OUR SALES ASSOCIATE WAS AWESOME! (responsive, compassionate, helpful, honest, personable) This was the only good part of the experience 2. We showed up with cashiers checks to pay for the vehicle, yet we were forced to submit to a CDK/OFAC credit check. We objected strongly and yet were forced to submit to this, and nobody could give us a reason other than a stupid Berkshire Hathaway letter. This was highly insulting and invasive. 3. Having shown up with resources to pay in full, we were required to fill out a form giving... read more
Business response:
We are sorry to hear that you are not satisfied with your experience. Your feedback helps us identify areas where we can improve our procedures to better serve our customers. We are sorry to hear that you feel this way about your experience with us, and we would welcome the opportunity to discuss this matter further. Please contact Maricela Vera at Mvera@grandprairieford.com so we can work toward a better resolution.
"If you purchase the MPP Warranty they will drop your interest rate by 3 points" Hope you don't fall for their scam in financing. Now I have to go to the trouble of canning that MPP no good for nothing warranty!!
Business response:
Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return... read more
Purchased 2025 F250 lariat, cash deal wrote $88k check, vehicle got to 140ish miles, check engine light. Took back, dealer needed vehicle for several days to repair faulty sensors, had to fight to get loaner vehicle. You would think vehicles for sell are 100% ready to go. Biggest argument was the loaner vehicle, I understand vehicles with issues happen, shouldn’t have to fight for loaner at 140 miles, should have been a given, no questions asked. Not impressed. When doing paperwork, asked to have vehicle registered in home c... read more
Business response:
We understand your frustration with the issues you experienced with your new F-250. Having a check engine light appear so early in your ownership is certainly not the experience we want for our customers. We are sorry to hear that you feel this way about the registration process as well. Your concerns about both the repair experience and the administrative handling are important feedback for us to address. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Mari... read more
I had a good experience through the buying process. I would have given 5 stars if they had taken care of me and not put me off after the sale. Sales manager dropped the ball.
Business response:
We are happy to hear that you had a good experience through the buying process. We understand your frustration regarding the post-sale experience and that the sales manager dropped the ball. Your feedback is valuable to us as we strive to provide excellent service throughout the entire customer journey. We take your concerns seriously and want to ensure we deliver the same level of care after the sale as we do during it. If you would like to discuss your experience further, please feel free to reach out to Maricela Vera at M... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 10,516 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is open now. It will close at 8:00 p.m.