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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Recommend Found what I wanted online, made an appointment to test drive the night before. Showed up to a very busy dealership but was helped quickly. Ken took great care of me and my family. He was not pushy at all and was easy to talk to. I was a little nervous looking at the very wide range of reviews mostly five star and one star that I had seen. I understand why, the dealer rep that you work with can make or break the sale here. While they were very busy especially being a weekend I felt taken care of. It did take a litt... read more
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director
Great Sales Staff Excellent sales staff very professional. Would recommend this dealer to all my friends and family. Sales person Jon Waters was very helpful through the buying process. He is a great salesman and Grapevine Ford is lucky to have him working for their dealership. He is asset to Grapevine ford dealership. I hope this dealership realizes what a good honest person that they have working for their dealership. I never felt like I was pressured during the sale to purchase my new F150 pickup. This dealership didn’t t... read more
Business response:
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Great experience We worked with a great team that got us in and out as quickly as possible. The Sales and Finance associates were all very friendly and professional.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Awesome experience Third vehicle I have bought from these guys, every buy has been a pleasant experience, Todd made it a great, rapid buy! I would recommend this dealership to anyone.
Business response:
Thank you, Alan! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Bought 2020 Lincoln Continental Reserve We started the process online. All was simple and clear with pricing, finance options, and trade-in. When we actually went in, all of the paperwork was completed in an hour. The trade-in amount was generous and fair. We did not have to haggle over any of the details. It was a great experience.
Business response:
Thank you for sharing your experience. I am happy to hear that we could help. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Directorr
F150 Purchase The Easiest most Efficient and PainLESS car buying experience I have ever had in 28 years. I received top shelf quality customer service and support from Andrew and Cameron with vehicle selection and negotiation. They helped eliminate the normal stress associated with buying a $68,000 truck with their witty sense of humor and honest answers. It felt like I was part of a family. Always the most emotional part of buying experience is finance. Kyle is exceptional - he made the signing process easier than I’ve ever... read more
Business response:
Thank you so much for the kind words. I am happy to hear that we provided you with a memorable positive experience. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Buying New Ford F-150 XL STX 2.7L at Grapevine Cameron and Sales Manager did a great job working to make a fair deal. Also Finance Manager very efficient. Plus great selection of trucks and cars to choose from.
Business response:
Thank you, Dan. I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
F150 King Ranch After 103 Days of researching various trucks I settled on the F150 King Ranch. Matthew at Grapevine Ford (Marine Veteran) was very helpful and made the process painless. They gave us a good deal Including a new loaner while we wait for our vehicle to arrive.
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director
Buyer beware!! Salesman and finance guy was friendly and helpful. However the guys who hide in the office not so much. To start with they add items to the vehicle that I do not wish to purchase but you have no choice. I am there to buy the vehicle not it with $500 dealership tracking unit that they add every vehicle. They were not very easy to deal with on price negotiations. They like to play the back and forth games. I had rather someone just be honest and say our vehicle is X price and we will give you X for your trade en... read more
Business response:
Hi Janet, thank you for your feedback. We take customer satisfaction very seriously here and we are very sorry to hear about the experience you had and the impression it left. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd like to discuss your complaint further and see if there's anything we can do to address these concerns. Please reach out to me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,277 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.