Grapevine Lincoln

JoeN 

on DealerRater

5 years ago

Absolutely horrible experience. This dealership should be shut down. My experience buying a vehicle here was one of the worst of my life. We were drawn to them by the USAA Car Buying Service and couldn't have been more misled throughout the process. They claimed they didn't have any of the vehicles we were asking about in stock and then tried to get us in another, more expensive option. Then as we were walking out they all the sudden found the vehicle we had inquired about. They are all HIGH PRESSURE, HIGH STRESS, and HIGH T... read more

Kelly W 

on DealerRater

5 years ago

Short version...I went in to make a deal on a 2019 Hyundai Santa Fe but could not come to an agreement with Garry, mainly because of the $500 Kahu tracking device they supposedly already put on the car (even though they just received the car and it hadn't even been detailed or service) and could not remove. He said it adds value to the car and insurance companies will give discounts for having it. Well I asked my insurance broker and he said most insurance companies do NOT give a discount. My daughter does not need to spend ... read more

Struggle w deceit 

on DealerRater

5 years ago

Buyer beware! Grapevine Ford is selling a Dealer option they claim cannot be removed. They do not disclose it in the advertised price of the vehicle (upfront). This option is a Spireon product called Kahu that is a vehicle tracker (GPS) device. It is a 3rd party add-on and primarily designed for dealers, not the consumer. Where it gets potentially illegal is they claim it cannot be removed. Yet, the Spireon, Kahu product agreement clearly states the device is NOT a condition to buy the vehicle and will be removed at customer... read more

mxmerce 

on DealerRater

5 years ago

Terrible service Date of purchase: Friday 11/22 There is so much to cover and I'm not in the habit of leaving negative feedback, even when mediocre service is tendered. However in this instance I think that for the sake of future buyers at your dealership I should say something. My experience in a nut shell. Pros: * Brian Rojas was attentive, personable and helpful as my salesperson. * The vehicle was in the condition it was advertised as being, and was delivered clean and full of fuel. Cons: * I made it implicitly clear wit... read more

nvu 

on DealerRater

5 years ago

THEY MESSED UP HARD DON'T GO TO THIS DEALERSHIP. They messed up HARD. We paid cash for the mustang GT. Left the dealership and they call me saying they need me to come back because some paperwork went wrong. So I come back, they tell me I need to give them $750 because of a rebate that wasn't suppose to be there. They forgot to take off a rebate and told me I need to pay them $750. Straight up said no and return the car. Never seen such BS happen. They messed up, own up to it. DON'T TELL THE CUSTOMER TO GIVE THEM MONEY FOR T... read more

Cameron 

on DealerRater

5 years ago

Worst experience at a dealership I got an appointment online to get my speakers checked because there was a buzzing sound in my driver's side speakers. When I get there Bridget, who was the person I was supposed to see, said that I never scheduled an appointment. When I showed her my conformation see looked it up, then she found me. Then she says that they are behind by 4 days so I will have to leave my car there for 4 days before they even look at it. So I asked Bridget if there was a loner that I could get because I need a... read more

leftie1210 

on DealerRater

5 years ago

Terrible service & I am partly to blame. I am partly to blame. I have purchased 7 new vehicles from this dealership since 2011 and continue to allow the service team on both the Ford & Lincoln side to treat me terribly. I dropped a car off on 10/01 for a warranty repair of a speaker and Zac-tech treatment scheduled for 10/03. Was told the car would be ready and delivered to my home shortly after noon on 10/03. At 1:45 I called and was informed that the speaker was not replaced and that the 3rd party company that does their p... read more

LubbockMom 

on DealerRater

5 years ago

There’s no place for scare tactics in the service department I drove from Lubbock Texas to Grapevine to visit my daughter. When I hit Roanoke, my steering wheel was vibrating and it was happening when stopped and when in parked and idling. Rather than risk it, I made the MISTAKE of going to Grapevine Ford. Rather than address the issue, they decided to hand me a $4300 list of recommended service items. Upon returning to Lubbock (mind you I was worried during the whole 4 1/2 drive), I immediately got brakes and rotors changed... read more

Jay 

on DealerRater

5 years ago

Fraud Over a month ago I went into Grapevine Ford after they agreed to purchase my 2011 Ford Explorer for $7000. I am currently living and working in China, so I asked if it would be possible to do the sale. I was told by Gus, the manager over purchasing, that it would be possible. He had me sign some papers, and said that as soon as the title arrived he would send me a check for the amount agreed upon. Following that, I went to the airport. A couple weeks after this I learned from the people sending the title that it had be... read more