This profile has been claimed by the business owner or representative.
Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Difficult Sales Process Went by to buy a new auto. They made the buying process so difficult I ended up walking out. High pressure sales.
Worst Service Dept Ever Worst service experience ever - Took my Lincoln in because the Motocraft Ford battery died after 32 months with a 36 month full replacement warranty - they said if they didn't sell it and because the Ford dealer who sold the car put the battery in it they didn't have to honor the warranty ? So ford product warranty only good at the dealer who sells it ? I'll never buy another Ford product or part again
Bait & Switch / Dishonest Selling Techniques Dealership advertises on Cars.com with vehicles that are not in stock to get you on the lot - even if you call ahead to confirm the vehicle is still available. While you are on the lot they will attempt to sell you another car. They are misleading on their pricing by telling you they will 'match the deal advertised' on the original car/truck that brought you in - which is untrue. Buyer Beware with this dealership as it has no business ethics.
BAd communitation I was mis-lead by the used car sales person and the used car sales manager about my used truck I purchased having an alarm. It has anti-theft, but will not make a sound if anyone breaks into the truck. Now that the truck is sold, I am not getting my phone calls returned.
Price is wrong I confirmed the price on a car several times with the Salesman before arriving to Grapevine Ford dealership. After driving for more than an hour to get to the dealership, the price of the car now is $4000.00 more than what was posted on the internet & confirmed by the Salesman. Nothing but games & lies. They wasted my whole day because of their lies. Please don't go there.
Financial Advisor COMPLETELY RUDE!!!! My husband and I purchased a used vehicle from them about two months ago. While our sales associate, Juan, was super nice, the financial advisor we dealt with, Tracy R, was COMPLETLEY rude! She smacked her gum LOUDLY the entire time, and basically acted like she didn't want to follow through with the sale. The check engine light came on two days ago, and we took it to the dealership since we were told to do so. The vehicle is still under the 3 year/36,000 miles factory warranty, but we p... read more
Questionable tactics Went to buy a vehicle. Did the test drive, agreed on the price for the vehicle assuming I was negotiating for the vehicle as it was. After giving all of my information they came back to me with a higher price as they tried to charge for add-ons. Including tint that came from the factory that they did not put on. After I pointed this out they removed the item, but I don't do business with people when this is their tactic.
If you like honesty stay far far away. I wish I could give 0 starts, but it was not an option. I called about a vehicle I saw on Cars.com. They informed me they no longer offered that price, but would check to see what they could do. I informed the sales person I would NOT be trading in or financing through Ford. I received a call back in about 20 minutes to inform me that they could honor the price on cars.com. I verified again that this with without having to trade in and with outside financing, and the sales person verifi... read more
Business response:
It's our belief that treating our customers with respect and speaking honestly with them is one of the things that make our dealership so special. While we're sorry we couldn't come to an understanding on the vehicle in question, we thought it best to respond directly to your review in order to clear the air. In order to do right by a new customer, we decided to honor a vehicle price that was no longer valid. After the verbal agreement we looked forward to your arrival and were surprised to find that our terms no longer met ... read more
Over all customer care... This dealer ship is a joke. I was told they sale more units than any other dealers in the Southeast and the best price on used vehicles. When we tried to walk out it was like we had upset their program. They were upset when we didn't play their way. The finance manger or that's what he said he was. He kept showing us a sheet from and aution and what he said the dealer ship had in the vehicle. The vehicle was missing many parts and just kept saying we'll put all those parts on the vehicle. Well if he... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.