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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Where's The Car? My sales experience was below par and it continued after the purchase of the vehicle. It was late when the papers were signed and they asked if they could keep the vehicle to wash it and perform the inspection the next day. I agreed as I did not want to reschedule. Now it has been 36 hours later and I am still waiting on my vehicle. After multiple attempts to speak with them the sales team I finally spoke with the sales manager. He told me it was normal to take 35 hours for the vehicle inspection. We ar... read more
Worse experience ever Went into purchase a Navagiator and had called ahead to insure the one we wanted was available with Audrey and she said she would have it there for us. After our hour drive we arrived and she pulled the SUV up front for us. I love it and told here we would take it. She asked if we wanted to drive it so we did. After getting back to the dealer I was informed that they would not entertain any offers less than sticker.. i agreed to pay sticker. Most would think the deal would be done right?!?! It went sout... read more
Love My Truck Went in and was met and treated very well. Took the build sheet with me for the truck I wanted. I was given a time frame for the build and delivery, both acceptable. I was kept up to date with the progress and when it was delivered it was NEVER presented as it would be there sooner than expected. It WAS delivered however sooner than expected which was very nice and perfect timing. It was very pleasing to have accurate updates and not being told things like "well it has been delayed, maybe tomorrow, maybe next w... read more
Deceptive Advertising I have bought two vehicles from Grapevine Ford and everything was great but now they are engaging in faulty and deceptive advertising. Grapevine Ford post the MSRP on their website but the actual resale could be 20% higher. It is acceptable to add a premium due to demand and availability but they need to make that clear on advertising and sticker price. All other dealerships advertise true price. Very disappointed as they were very straight forward in the past.
Business response:
Jonathan, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out me, Dub Summers, Customer Loyalty Director at (817)756-5817 or email at [email protected].
Where do I start? Let me preface this review to say that I drove 7 hours to look at and purchase my daughter's car form this dealer. I saw the car with the advertised of 19,900.00 and decided to contact them. I locked in the price and financing through USAA and was assured by them that that was the price that I would pay and that the car was certified pre-owned and very clean, so we drove the 7 hours to go look at it with the intention to purchase it. When we got there we noticed a couple of areas on the car that had been sc... read more
Business response:
John, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out me, Dub Summers, Customer Loyalty Director at (817)756-5817 or email at [email protected].
Poor customer service To say I am Disappointed is an understatement . Having done my research for the vehicle I wanted. Even going as far as getting pre approved. I headed to the dealership where the vehicle I wanted was at. I waited for assistance and after 30 minutes of waiting no help came. I then went inside and was advised everyone was busy at the time. I decided to wait inside my vehicle until a sales man became available. After 20 minutes I went back to wait by the vehicle in hopes of someone being able to assist me. ... read more
Business response:
Sandra, thank you for your feedback. I never want a customer to feel ignored while visiting us. Please reach out to me, Dub Summers, Customer Loyalty Director, at (817)756-5817 so I can speak with you about earning back your trust.
Grapevine Lincoln doesn't honor sales agreements We bought our 2013 Lincoln MKX from Grapevine Lincoln as a new car. For the first two years they gave us great service and we loved our service advisor Randy. Randy has left and the service has declined. One of our biggest issues is we were promised a "loaner" car whenever we brought our car in for service that required more than a few hours and were told we were "elite" Customers. Now the new Manager is saying the loaner cars are reserved for their "elite" Customers who have ... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Dub Summers, Customer Loyalty Director, at (817)756-5817 or email at [email protected].
Fantastic customer service Our experience at Grapevine was awesome. Very personable friendly salesman Brandon, who with everyone made our visit and our purchase fantastic. We're most definitely going back
Business response:
Hey Bigfan. Thanks for the kind words! We always love to hear from satisfied customers! If you were 100% satisfied with your visit, would you mind giving us 5 stars? We want to make sure your rating matches your positive review! If there was anything we could have done to improve your visit, please let us know. You can contact me, Dub Summers, Customer Loyalty Director at (817)756-5817 or email at [email protected].
2016 Infinity Q 50 I was there to purchase 2016 Q50 . This car was transferred from their other dealership in Richardson . I offered them the price other dealership has advertised but they asked $1000 more .
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Dub Summers, Customer Loyalty Director, at (817)756-5817 or email at [email protected].
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.