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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Completely offended and dissatisfied Was in town for business so popped in to test drive and potentially buy a new 2015 f150. Was constantly pressured and asked "how much I wanted to spend per month " instead of just giving me the prices for the truck. I was planning on writing a check and not financing anything but they constantly asked me to run my credit and to call my bank to get my payoff, they wouldn't take my word for it. The worst experience I've ever had in a car dealership. Brett the sales manager was so rude and d... read more
Business response:
cwb7: We are so sorry that you had a less that exceelent experience with us and that we made you feel anything less than comfortable. We apologize our proceedures were not explained properly and that you were miscommunicated with. Please accept our apology and know that we are constantly trying to improve and become better with each day. Thank you for your feedback, we will definitely be using it as a training tool and learn from it. We would love the opportunity to change your opinion of us and to gain your trust back. If ... read more
Service Dept. Sucks They n2ver get things done correctly on the first visit.
Business response:
Marta, We are so sorry that you had difficulties with our service department. We hope that we can change your opinion of us and that you'l lgive us another chance to earn your trust. Please let us know if there is ever anything that we can do for you in the future. Thank you and have a fantastic week.
Worst place to buy a car The service is shocking, the sales people very rude and the time taking to get anything done is close to snails pace!!!
Business response:
We are so sorry that you are so displeased with our facility and employees. We are continually trying to improve and would love the opportunity to change your opinion of us. Please contact our Customer Loyalty Director, Sarah Lewis, or our General Sales Manager, Tony Gonzales, at 817-481-3531 to discuss what happened further. We will most definitely use your feedback as a training and learning tool. Thank you so much for letting us know about your experience and we hope you have a beautiful rest of your week.
Grapevine Ford Their finance department is a total JOKE! They add on things with-out fully explaining to their customers what they are exactly getting. Read over the contract before signing because they will add things, up your initial contract period (mine went from 48mo - 65 mo), and keep the same payment so you can not tell. Some of their office staff is very push and unprofessional once you decline all add on options. I WOULD NOT recommend this dealership to my worst enemy much less anyone else. Dealerships come a dime a... read more
Dishonest They lied to me to get me to visit their dealership - knowing that they did not have what I was looking for.
Horrible Service I saw a used truck on their website, and called to confirm it was there. I spoke with the pre-owned manager Norm on the phone, and he was super helpful and answered all my questions. When I got there, he paired me with the "sales professional" Mike. He was horrible we asked if we could look at the vehicle we found online, but he said it unavailable because it was in the middle of a test drive and would not be back for probably ten minutes. The problem with that was that it was sitting outside of his window. ... read more
Worst experience Sales guys are just behind money and wana make most out of the deal. After agreeing on the price and having a deal they revised the price.
so many lies (don't go there) They sell me a car with a damage engine and then refuse to give me my money back, they lied and tried to convince me to take the car but they couldn't even fix it, it took them three weeks to refund the money, just unbelievable!!! So many places to get a car and I ended up there... crazy.
Not really the price. I will make this short. Agree on price, and they try and sneak in a higher price. Called them out on it and they say they didn't agree on the price you just discussed a few minutes ago. They are dishonest...stay away.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.