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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
What Happened to Their Customer Service????? I've been a Ford customer for years. During my last two maintenance visits I've requested the car be washed, only to find out the washing unit was out of service. When getting my car today it was even more dirty then when delivered (plastic cover on seat - mat in floor - fingerprints all over the car). Quantity seems to have taken over Quality of service.
Business response:
Hello, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Service Dept from xxxx First, if you can ever get anyone to answer the phone in service, it's a miracle. Had to call for days...literally! Second, could never get anyone to give me the price of a service, before bringing in the car...because no one answers the phone. So I take my car over for a full-service "Showroom New" Detail special and a transmission flush. Takes 15 mins to find a service advisor to write up a ticket, and when I complained about the above, he felt I was being unfair and petty. The next day I once again ... read more
Business response:
Hello, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Unethical Dealership I believe in honesty and sharing information that feel ppl should have and make their own judgements and save themselves problems later. We have owned 4 Ford Expeditions and like Ford. We purchased our last Ford from Grapevine Ford and thus continued going to them for our service. We had an incident a couple of years ago where we were told by service that we needed something that it turns out we DID NOT. We brought the supposed problem to be evaluated at another Ford dealership and we were told the prob... read more
Business response:
Hello, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we have been unethical in our interactions with you. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Sales and his Manager offer different price Their Facilities was great, but when negotiation the price with sales team, the rep offered me one price and his manager suddenly told me the price 2k more. They really do not know how to treat their customers, the sales person they hired literary have little knowledge on the cars....
Business response:
Hello Michael. Here at Grapevine Ford Lincoln, we always want to do everything in our power to get our customers the best deal possible. Unfortunately, we are not always able to come to an agreement on pricing. We’re sorry for that, and for any misinformation, a member of our team may have given you. We’d love to discuss your concerns and see if there’s anything we can do to address them. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected]
Sarah I flew down to the dfw area to buy a new car because I was led on to believe that we had come to an agreement. However, when I showed up, the numbers had changed all of a sudden. The whole experience was terrible. And the salesman didn't even give me the right numbers initially. His name was Jose, definitely wouldn't recommend him to anyone. Super rude and unprofessional.
Business response:
Hello Chelsea. Here at Grapevine Lincoln, we always want to do everything in our power to get our customers the best deal possible on their vehicle. Unfortunately, we are not always able to come to an agreement on pricing. We're truly sorry for that. We'd love to discuss your complaints and see if there's anything we can do to address these concerns. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Mister Dealt with their internet sales which was terrible. Very unprofessional and rude. Would not recommend them to anyone not even somebody l disliked. Very disappointed with whole experience.
Business response:
Hi Wesley, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. Me and my team are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Nightmare Service Experience! My 2015 MKC went in for simple maintenance and a service check up. I received a call that my vehicle was “rendered inoperable” due to battery, cables and wiring harness corrosion. No big deal, right? They found a problem and should be working diligently to correct the issue. Several days later, I was informed that parts are on backorder for approximately 5-6 weeks! When I asked about contacting other local dealerships to get the parts, I was told that could not be done. I called Lincoln. I was ... read more
Business response:
Hello, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Find another Dealership I have bought 2 F-150s at this dealer, last one was $47k and they want to make me pay for a rental car for warranty work and a recall notice. Unbelievable that you spend this much on a truck and they provide awful service. The master cylinder went out in this truck and it took them a week to fix. My wife's Lexus was less money and you get top rated service. So frustrating!!
Never bring your vehicle here!!! I brought my truck in to have trailer connection fixed and mentioned that while disconnection messages had been flashing on the screen, one of them has been "low oil pressure". AFTER fixing my trailering problem (for over $700, which was caused, they said, by rusty screws!) I was told first that I needed a new oil pump, then called later to say that I needed new engine for $5400 - price which I wrote done. Two days later the price shot up to $13,000!!! So I took the truck, which drove find wi... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.