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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Read The Negative Comments I implore you to listen to what the negative reviews are saying before visiting this dealership. Please be heed the red flags. Understand what you're walking into, they follow a pretty antiquated model. Expect to be greeted with the old toxic dealer gimmicks. Save yourself the grief and work with a dealer more customer-centric (there are good apples out there). I set up an internet appointment to look at a specific vehicle. The person I set up an appointment with had to deal with another customer ... read more
Business response:
I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Worst dealership experience ever. Never buy a car from them. They make you wait for hours even after the scheduled appointment and not even offer you water for free. And their sales people are rude and discriminatory. I will never buy a Ford vehicle for sure.
Business response:
I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Additionally, we take claims of discrimination based on gender or other factors very seriously we make it our mission to be an inclusive environment for all people. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email p... read more
TERRIBLE EXPERIENCE Do NOT use this dealership. Worst customer service experience I have ever had. Very unprofessional staff who will not return calls or complete repairs and mail products you have paid for. They will simply close out your repair requests when they have not been completed and then you are unable to talk to anyone with any knowledge when you call. Staff, especially the customer loyalty director, is very rude and lies about what they will do. Absolutely no compensation for all of the trouble I have had with th... read more
Business response:
Katy, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Worst Dealership experience in my life Purchased a 2015 Ford Expedition 6 months ago. Too many issues to list in full, but I was lied to by the Finance Manager, sold one thing and given paperwork for another. Several things wrong with the vehicle initially. Multiple trips and never fixed to my satisfaction. Major repairs after two months. At some point, the caliper bolt was left out. It fell off driving down the highway causing complete brake failure, and damage to the wheel. They didn’t even want to fix it at first and seem... read more
Business response:
Thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. I never want a customer to feel ignored while visiting us. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or [email protected] so I can speak with you about earning back your trust.
Go anywhere else N/A would be applicable for many of these as it simply didn’t exist. One star is doing them a favor. If Ford ever wondered why they are losing brand value to the Japanese brands I have the reason. I’ve purchased three Toyota’s in 18 years and have put over 400K miles on them. I decided to purchase a NEW truck for the first time ever. I settled on the nearly 80K Ford Raptor as a 40th present to myself. At 6000 miles I started having oil pressure issues and transmission issues. The dealer I purchased it from s... read more
Business response:
Hello Al. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with our service department. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].
Do Not Use This Dealer! On November 17 2018, my girlfriend and I purchased a used Jeep from Grapevine Ford. The vehicle was bought at an auction and there was no back seat, back seat belts, and the back window leaked water into the vehicle. There was a We Owe contract for the missing parts, and we got the extended warranty covering the back window. Shortly after purchasing the vehicle, we brought the vehicle in for the back-window leaking. They replaced the seals on the door, but it didn't fix the leaks. On the next heavy ra... read more
Business response:
Hello James. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with our service department. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at [email protected].
False Advertising Dealership listed a Truck for sale at $4k, and then insisted that it was $70k because they advertised on cars.com and their own website the incorrect price, and admitted they would not honor any offers they had made.
Business response:
Hello, and thank you for taking the time to leave a review. We apologize for the error in pricing on that particular vehicle and have corrected the mistake on our website. Thank you for pointing out the error, and we do apologize for any confusion it may have caused. We aim for fair and competitive pricing on all of our vehicles, and are always willing to discuss offers if you are interested in purchasing this vehicle. Please feel free to reach out to us anytime.
Not Even Close to Luxury Very sad "Luxury" car buying experience. Bought a new car, which was a lemon. Had to get the media involved and the president of Ford to fix the problem, car replaced and still has technical issues. Dealership screwed up title and marked replacement vehicle title as dealer buyback making it impossible to get rid of car. Gave the dealer several opportunities to correct the issue and was ignored. Not impressed and will never purchase another car from this dealer.
Business response:
Hello Robbi. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Disappointed, i missed an add on fees. I signed contract, missed silly fees, recondition fee 1200.00. Responsibility On me, sent me 2nd key, asked for it back, will be waiting on replacement. They stated recondition fee was partialy for the key. Who knew?
Business response:
Parker, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Lincoln. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected] so we can address your concerns.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.