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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Why make an appointment? Why even have appointments for service at this dealership? I was scheduled for a simple oil change at 8:30 and finally left the dealership at 11:00 and this is the second time it has happened.
Ended up with a 2017 We have to sing the praises of Grapevine Ford. If you need a car now and you can take a drive, they are so worth it! Drive there now! My daughter?s car died very untimely right after Hurricane Harvey finished his business in Friendswood. Since so many cars were in such damaged (flooded) condition, including the ones located on car lots, we knew we would not have many choices since so many other affected people were also looking for their next car. After 4 days of looking, we found a 2016 Ford Focus onlin... read more
Reliable Customer Service Service at Grapevine Ford has been excellent and I don't have to wait exceedingly long for my car. I love that the car gets a bath every time it goes in for service. I have no complaints and would recommend this company to you. I do have a hybrid C-Max and love driving it and especially love the 44 mpg.
Never recommend this dealer Terrible they don't even like you test driving there cars , and very pushy about financing Worst experience I had highly don't recommend , I seen several customers get mad and walked out on a Saturday
Bad experience Bad experience. I have made an appointment with them and told them when I would arrive. However, they did not prepare for that. It took about 30 minutes for them to find the car I want, and I just sit in the lobby alone. And what makes me more disappointed is that when they found the car and I began to do the test drive, I found the car is a damaged car, and that damage is obvious. Also, that car is already out of fuel, so I even could not do a test drive. I think they should not sell a damaged car to a custo... read more
Terrible salsemen Was blown off by original salesman I spoke to Jarod Jaone, didn't even acknowledge me when he walked by me several times , then he sent another salesman Ted Hopton-jones who basically didn't help me in anyway , asked to get prequalified and maybe look at explorers , he then started telling me about escapes and edges. I guess in his eyes I couldn't afford a explorer!!!! Asked him the same again , and that I liked the limited !!! He then basically said the payment might be an issue for me !!! He never ran my ... read more
Shopping for an Escape to escaping Grapevine Ford! Terrible, terrible experience---high pressure, inattentive to details, lack of sales experience and professionalism. There should be NEGATIVE star ratings!
Business response:
Still Shopping: We are so sorry that you have had such a negative experience with us. We appreciate your feedback as it will continue our valiant efforts towards improvement. We would love the opportunity to change your opinion and earn your trust back if you are still in the market. Please call our General Sales Manager, Tony Gonzales, or our Customer Loyalty Director, Sarah Lewis to discuss your experience in more detail and to also see if we can't possible assist you with the search of your perfect vehicle. Thank you and ... read more
Run as fast as you can...to a different dealer. I wish I could give a negative star. I negotiated a price and when the paperwork was presented the price was different then negotiated. They said that the price they told me 10 minutes prior was if I was trading in. I informed them up front that I would NOT be trading anything in. So all negotiations where with this in mind. I spoke to the manager, and found out that I had now met the most rude, condescending person of all time. I drove down the road and ended up getting a bett... read more
Business response:
Dear NewCarShopper - we are so sorry that our team of experts was not able to provide you the excellent experience we hoped we could. We hope everything has worked out for you and that you were able to find what you were looking for - even if it was not with us. Thank you for your feedback.
Unsatisfied After negotiating a deal I was presented a higher price by Tony Gonzales when it came to purchase the vehicle. If you can't keep your promise, do not expect to earn my trust.
Business response:
Sir or Madam, We are so sorry that you had a less than satisfactory experience with us and that we were not able to assist you with purchasing a vehicle at our dealership. We appreciate your feedback and will definitely use it as a training and learning opportunity. We would love the chance to change your mind and earn your trust back. Please contact our Customer Loyalty Director, Sarah Lewis, at 817-481-3531 to discuss further and to come to some sort of resolution. Thank you and have a wonderful rest of your week.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.