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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would not return there or suggest it door dint close properly , lots of people noise outside, dirty patio with trash and dirt and rocks, some furniture stained and others the legs were ratty light on vanity flickered constantly pool was promised to be open by our arrival but still not usable 3 days later location
Business response:
Hi Deborah, Thank you so much for taking the time to give us your comments. I was very disappointed that you were unhappy with your stay. I am currently looking into the issues you experienced, I will be speaking to my team so we can keep them from happening again. As for the pool, we did our best to keep our guests informed about the progress of the project but weather pushed our timeline back several times. We also made another pool available, just a block away, so I'm really sorry you weren't able to take advantage of tha... read more
good thing we were tired & needed to sleep. pool might be open in July. pool & sitting area not open. was told they had a pool at a different location. & a hot tub at yet another location. maybe should have stayed at a different location!!! breakfast mediocre when it was there. employees lethargic. poor management clearly a problem. location
Business response:
Dear Richard, First and foremost, I would like to thank you for taking the time to give us your feedback on your stay with us at GreenTree Inn Sedona. We apologize for the closed pool, we are working to make our on-site amenities perfect for your stay. Once again, we genuinely appreciate your feedback, and we hope to host you again very soon! Thank You, GreenTree Inn Sedona Management
Location good, hotel just average The bed was extremely uncomfortable, the noise level between rooms bad. Called the front desk at 9 pm to complain about high noise level in room above mine and no one answered the phone, just got music and I tried calling 3 times. Location
Business response:
Dear Karen, Thanks for taking the time to provide us with your valuable feedback! We are glad that you enjoyed our convenient location and modern amenities.I want to apologize for any noise you experienced during your stay. Our guests normally find our hotel to be nice and quiet. We hope you will give us another chance to show you an improved level of tranquility. I hope you choose us again when you return to Sedona; we would be glad to host you! Thank You, GreenTree Inn Sedona Management
Was not very pleased. Climbing stairs to 2nd floor with heavy suitcase is not easy for a 76 yr old Don’t put 76 year old Seniors on 2nd floor with no elevators. Two night stay and upon arrival there was only one washcloth, for two people, for two night stay. Shouldn’t have to ask for towels upon arrival. Not enough seating
Business response:
Dear Gail, We are sorry to learn that you did not enjoy your stay with us. We are disappointed to learn that you were unhappy with the room we assigned you. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard. We take your feedback seriously and are working to improve our product and services, so thank you again for your guest review. Thank You, GreenTree Inn Sedona Management
Adequate. The pillows were not comfortable, bring your own from home if possible. Location was good. A/C worked well.
Business response:
Dear Jolene, First and foremost, I would like to thank you for taking the time to give us your feedback on your stay with us at GreenTree Inn Sedona. We are glad that you enjoyed our convenient location and modern amenities. We apologize for the pillow, we will surely ask our maintenance team to improve our in-room facility. I hope you choose us again when you return to Sedona; we would be glad to host you! Thank You, GreenTree Inn Sedona Management
Overpriced and under delivered Pillows were terrible and breakfast was a disaster
Business response:
Dear Byron, Thanks for taking the time to provide us with your valuable feedback. We price our hotel competitively with nearby hotels, and we offer far more amenities and modern comfort than our competition. We can assure you that our focus is on value. I'd like to apologize again on behalf of our entire team for not meeting your standards. Thank You, GreenTree Inn Sedona Management
There was no service when I was there no trash pickup or towel pickup breakfast was poor too. Customer service/ breakfast. Nothing
Business response:
Dear Kelly, Thank you for taking the time to write us with your feedback. We strive to deliver a great guest experience, but it looks like your time with us did not meet your expectations. We apologize for any inconvenience; we would like to assure you that we have a trained and hard-working team, and they are always ready to assist you. Again, we sincerely apologize for your experience. Thank You, GreenTree Inn Sedona Management
Checkin issues made this a terrible stay Check in was automated and even though I prepaid two rooms through booking.com it took 30 minutes to checkin. While we struggled to checkin a lady sat behind the front desk and did not help. We watched another customer have the a similar issue. I question booking.com having an 8 standing on this property.
Business response:
Hello Michael, I am so sorry your check in process was so challenging! Using remote front desk agents is supposed to make it better for our guests, not harder. I am using your comments in our next training, so our on site team understands the possible issues and more importantly, how to step in and assist. I truly appreciate you taking the time to give us your feedback. I hope you enjoyed your time in Sedona! Sincerely, Liz McIntire General Manager
This place is a dump - stay far away This place was a dump. So old and outdated. The pool area was under construction and we were not made aware of this. Our room was below ground if you can believe that. I requested a balcony and got a slab of concrete with a four foot wall blocking any type of view. The patio was so covered with trash we had to call maintenance upon arrival to come and clean it up. They used a broom only and never even mopped the floor. Breakfast was the same each day: cold manufactured eggs and cold panca... read more
Business response:
Dear Sandra, Thank you for taking the time to leave us a review. We are sorry to know about the issues you experienced in your room and the closed pool. We perform regular maintenance in all our rooms, and it seems there was a lapse in our process. We are sorry for that and the other inconvenience you faced during your stay.We have noted all of your concerns and will have our team investigate and rectify them. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host yo... read more
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,760 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.