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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor
Disappointing
Fair Window didnt lock. Location
Business response:
Dear Rex, First and foremost, I would like to thank you for taking the time to give us your feedback on your stay with us at GreenTree Inn Sedona. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition. We will surely fix the lock and make sure to improve our services gradually. I hope you will give us another chance to serve you much better in the future. Thank You, GreenTree Inn Sedona Management
Not pleased at all! Employees playing loud Mexican music in the back, coffee maker didn't work, shower didn't work properly, my girlfriend's card was charged twice. I'm sorry to say but I will not be going back to your motel.
Business response:
Hello Richard, Thank you again for taking the time to give us your feedback. I'm so sorry we failed to meet your expectations. I have forwarded your comments to the necessary departments so that we can improve our service on all fronts. I have also investigated the cc issue, it seems that although you had asked for the room costs to be split, our system did not capture your cc information, so your friend's was the only card we had on file. There wasn't a double charge, but I sincerely apologize for the inconvenience. I hope ... read more
Poor Asked about having a ground level room because of an old dog. They said you have to text ahead. They didn't even offer to change room if one came available.
Business response:
Dear Cherylee, We are disappointed to learn that your stay with us did not meet your expectations. Customer service and hospitality are the most important element of our business. To hear that we fell short of your expectations is disheartening. I will personally express your displeasure with my team and ensure that we improve our service levels. We assure you that we will improve our service the next time you stay with us. Thank You, GreenTree Inn Sedona Management
Disappointing
Fair worst staff
Business response:
Dear Yasushi, Thank you for the detailed feedback about your stay at GreenTree Inn Sedona. I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Thank You, GreenTree Inn Sedona Management
Fair
Poor Check in was lenghthy - swimming pool under construction, room was freezing heater did not work and had to move to different room. Breakfast room so small and out of everything.
Business response:
Dear Connie, Thanks for taking the time to provide us with your valuable feedback! Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Furthermore, we apologize for your experience and hope that you will allow us to restore your confidence in our business on a future visit. Thank You, GreenTree Inn Sedona Management
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,760 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.