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Groove Toyota
- Auto Repair
- Englewood, CO
About this business
Location details
5460 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Horrible experience at 5000 mile service at Groove Toyota" We took our 2017 Toyota Highlander Limited in for the 5000 mile service at Groove Toyota on Broadway South today (9/18/17). When the Highlander was returned to us, the entire front windshield was cracked and the service department refuses to take any responsibility whatsoever.
"Great Buying Experience, Horrible Post-Purchase Service" Horrible experience at Groove. They have excellent customer service when you are purchasing a car, but the moment you return their entire attitude and approach changes. Was lied to several times about a warranty recall and had to repeatedly send over Toyota docs to prove that their statements were demonstrably false. Still refused to help address the problem and even quoted me a rate twice what other local dealers quoted! Eventually had to call Toyota corporate where ... read more
"Bad Decision " Not recommended at any cost. Very Unprofessional Sales Management. First off, I was duped into buying a used 2004 Nissan Pathfinder, in which I was assured was very well maintained throughout it's life despite the high miles. And had all the maintenance records via Car Fax. Granted it was partially my fault for trusting a "reputable" dealership with performing a sound 130 point inspection. After leaving the dealership with a quarter tank of gas (Most Dealers will fill the tank for you.) The engine was extreme... read more
"Worst Experience " I inquired about a vehicle and it took several days for them to even email me back on it after they'd "mistakenly" told me it was sold. And then I sent in my financial application and never heard anything back for 2 days . Then the car was suddenly gone off their page and got a call that they just could finance me. Very rude people, & not willing to communicate. I'm a 65 year old man and this has never happened to me. I am appalled at this dealership and how they treated a paying customer. Go anywhere els... read more
"If you love being yelled at" The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The most irritating thing is the waiting area. Many TVs are waiting for you with the volume turned up to very loud. If you enjoy having The View blasted at you this is the place for you. There is no safe place, even the "business center". Bring earplugs or headphones.
"Continual bad experience" I'm not big on bashing any business, I try to take all bad experiences within context, but consistently for 6 weeks, this experience has only been a one star experience for us. We purchased a used mini van 6 weeks ago, left the lot with it and discovered at home the sliding door wouldn't close. The supervisor on duty said they wouldn't do anything about it. We got in contact with the head sales manager and he was gracious in making it right and fixing the door for us. The car was in their shop for ... read more
"Tired of "misunderstandings"" Very disappointing experience. We've leased two vehicles here, and had three "misunderstandings" about what we were supposed to receive and didn't. The first "misunderstanding" was when we leased a 2015 RAV4 Limited. The map card (a tiny sim card) was out of date. Both the sales rep and the tech rep said a new sim card would be out in the Fall, and if we stopped back after the Fall, they would "scrounge" up a new one for us. When we returned to ask (more than once) if they would do that for us,... read more
"Oil change with rip off" Went for an oil change. They told me my 3rd brakelight was out. It would cost $16 for them to replace it. I asked them to step on the brake pedal so that I could verify it was out. It wasn't out. I told him I would step on the brake pedal so he could check and he didn't even wait around to look. Scam, scam, scam! Then, when I tried to,call the number for the service manager that they have listed, it wasn't even his extension.
"Bad costumer service, they will try to rip you off" Hard to make an apointment and when we finally did we got offered very low price on our trade in , when we were trying to negotiate with a manager he actually threw his papers on the table and yelled at us , so we decided not to do business there , only 5 minutes after that they were calling us offering us double the trade in value ...... We are never going back there . They do not deserve our time and money .
Frequently asked questions about Groove Toyota
How is Groove Toyota rated?
Groove Toyota has a 4.5 star rating with 6,914 reviews.
When is Groove Toyota open?
Groove Toyota is closed now. It will open at 9:00 a.m.