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Groove Toyota
- Auto Repair
- Englewood, CO
About this business
Location details
5460 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"BAD CUSTOMER SERVICE BAD CAR" To whom it may concern, On August 21, 2015 my family and I went to Groove Toyota in Englewood, CO to purchase a new car for us to drive for Uber. This is something that we will never do again and will never recommend to anyone because of the sheer number of problems that we have had in less than 4 months. In the time that we have owned our 2013 Ford Fusion we have been in constant contact with our salesman, Paul Lips (the salesman) and Dennis Santos (used car service manager), and more recently... read more
"Repeatedly Poor Service Experiences" My experience today was the Icing on the cake. After making an appointment for my 15,000 mile service. I arrived 10 minutes early and checked in. They told me it would be about 40 minutes to complete the work which included an inspection, fluid level check and tire rotation. After 40 minutes they finally pulled my truck into the service bay (even though there was an open spot in front of it for 15 minutes) and proceeded to do nothing for another 15 minutes. (All the while I am wondering ... read more
"Charged for service not authorized. Ignored plan coverage." I brought my 2011 FJ Cruiser in to the same dealership, Groove Toyota Scion, where I purchased it. I purchased an extended warranty; I always do…let the flaming commence. The plan is good until 7/26/19 or 100,000 miles. I’m at 45k miles. I understand consumable parts and know I have to pay for them. I’m not unreasonable. I brought it in for the covered oil change on September 15th, 14. I got a call on the 15th stating that I needed new wiper blades and they weren't... read more
"They Trick the Elderly" Groove/Burt Toyota exclusively took care of my grandfather's Toyota for 15 years. After his death we took the car to another mechanic only to find that Groove had been using incorrect part and unsafe techniques in their work. Incorrect hoses were used and gaskets were broken from improper fittings and connections. Things were repaired in consistently lazy rip shod manners throughout the vehicle. We also looked into his repair records and found that he was also consistently over-charged and misled abo... read more
"BAD CUSTOMER SERVICE" Bought a vehicle from this place a few weeks ago, since we purchased the vehicle, we can't get a hold of anyone. I emailed the finance guy with a question we had, he never responded. We called several times and were transferred to voicemail 5 times, even after requesting to be transferred to a live person. When we finally did get a hold of someone regarding a question we had, he was rude and did not seem concerned because he was not working with us on the sale. We did not get a response until we drove ... read more
"First off, the efforts made by Patrick Shannon were..." First off, the efforts made by Patrick Shannon were great. He was straight forward, drove the car I was interested in to my house, and answered every question I had in a professional straight forward manner. IF (Buyer Beware) you go to Groove Toyota pick him to be your salesman. He will shoot straight with you. The Sales Manager Taylor Scott is a different story. They will significantly under value your trade. NADA valued my TRADE IN at $28,875. The swindlers offered 2... read more
"After taking an appointment at the dealership to go..." After taking an appointment at the dealership to go testdrive a car, the sales agent was not present, and was attending to other customers. I was then after waiting for over 30 mins told than another sales agent would assist me, which did not happen for another 20 mins, after which I left. Highly unprofessional sales, and if this is how they treat new prospective customers, this is definitely not the dealer to give your business, especially when there are many other To... read more
"Ultimately, I wouldn't recommend buying a car here. This..." Ultimately, I wouldn't recommend buying a car here. This is my story: BUYING THE CAR: Went there after seeing an ad the salesperson put up for Totyota Matrix, I specifically told him the only reason I was trading in my Toyota Prius was because I needed to be able to haul a cargo trailer and drive in the mountains. Jason said this would be "a great car for us". It was a 2005 but only had 33K miles on it. We test drove it around the neighborhood (first mistake, shou... read more
"Groove Toyota is just dishonest and I'm happy that I..." Groove Toyota is just dishonest and I'm happy that I didn't buy a car from there. The salesman I worked with yesterday, Nate, told me the car I was driving was a trade-in when the carfax report says that the dealership bought the car at auction. I was looking at a Sienna. Nate said, "We took this one in on a trade-in for a 2012 Sienna." Of course, I thought that the previous owner liked the Sienna I was driving so much that they had to buy the new one. They also tried... read more
Frequently asked questions about Groove Toyota
How is Groove Toyota rated?
Groove Toyota has a 4.5 star rating with 6,914 reviews.
When is Groove Toyota open?
Groove Toyota is closed now. It will open at 9:00 a.m.