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Gulf Coast Veterinary Specialists (GCVS)
- Emergency Medicine
- Houston, TX
About this business
Location details
8042 Katy Fwy, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This place doesn't see pets or people just walking dollar signs. I begged for a month's extension on my cats medication because I just had to take both my cats to their regular vet and I needed to get paid again before I could bring her in. Their response? 'Go find another vet'. Devastating.
Business response:
Thank you for taking the time to share feedback regarding your visit. We were unable to locate your records in our system, but we would greatly value the opportunity to look further into your concerns. If you’d like to discuss your experience in more detail, please reach out to our Client Service Director at wecare@gcvs.com
I brought my dog in for an emergency visit and was attended by Dr. Jocelyn Rodriguez Correa. Unfortunately, she was very insensitive throughout the appointment and did not show the level of care or professionalism I would expect from someone in her position. On top of that, she failed to clearly communicate that there would be additional costs involved, which left us with unexpected charges and added stress during an already difficult situation. Compassion and clear communication are just as important as medical treatment w... read more
Business response:
Thank you for taking the time to share your experience and speak with our team. We take your feedback seriously as we work to continually improve the experience for both our clients and patients. If you would like to discuss your experience further, please feel free to reach out to our Client Experience Director at wecare@gcvs.com
The staff was kind, but a bit neglectful. I came in for an emergency and was seen quickly, but after the vet told me my dog was ready to go home, I went back to the waiting room and I ended up waiting over an hour after I saw the vet leave the building. I finally asked the nurses, who then immediately gave me the discharge papers and my dog. It was a long night.
Business response:
Hello, thank you for taking the time to share your feedback. We have looked through our records, but unfortunately, we cannot locate your information based on the details provided in your review and profile. We would truly appreciate the opportunity to learn more about your experience. If you are willing, please reach out to us at wecare@gcvs.com so that our Director of Client Experience can connect with you directly.
Warning....Do not take your pets here! This place is a straight money grab, and nothing else! As soon as you walk in, you quickly realize how expensive the visit is about to be. This hospital is nicer and better furnished than most human hospitals, with more rooms than I've ever seen as well. The fact that there are Dyson vacuums hanging every 50 ft, 3 waiting rooms, 12 computer monitors at the front for literally 1 person, an on-sight pharmacy, shows the exorbitant price you are about to spend as soon as you step foot in th... read more
Business response:
Eric, thank you for taking the time to share your feedback with us. We've taken time to review our records, but were unable to locate your visit based on the details in your review and profile. We would truly appreciate the chance to learn more about your experience. If you'd be willing, please reach out to us at wecare@gcvs.com, and our Director of Client Experience will be happy to connect with you personally.
If I could give this place -100 stars, I would. We rushed our 1 year old pup to Gulf Coast Veterinary Specialists because it was the closest emergency option. He had accidentally eaten beef cooked with garlic and onions, vomited, fainted, and was clearly in distress. We were scared and just wanted to get him help as fast as possible. As soon as we arrived, we were charged a $198 intake fee. After waiting about an hour and a half, they came back to us recommending x-rays, bloodwork, and a few shots, totaling around $1,300 o... read more
Business response:
We’re sorry to hear that your visit to our hospital left you feeling this way. We understand how stressful it can be when a pet is suddenly unwell, and we appreciate you taking the time to share your feedback. Our team aims to provide thorough medical recommendations and transparent communication so pet owners can make the best decisions for their family. We recognize that emergency visits can feel overwhelming, especially when unexpected costs or treatment options are involved. If you’re open to it, we would appreciate th... read more
If I could give this place zero stars I would. Be prepared to be frightened and have a huge bill. We took our mini schnauzer there because he was vomiting and had diarrhea. I called before to ask the office visit fee and was told $166. Upon arrival they immediately ask for a $1500 deposit and then said they wanted to do X-rays which were $700. I declined the X-rays then I was told my dog needed to spend the night because he likely wouldn't make it until morning. $3,000!!! I called back and said we would pick him up becau... read more
Business response:
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and take your concerns seriously. Unfortunately, we are unable to locate your records based on the information provided in your review. We would truly appreciate the opportunity to speak with you directly to learn more about your visit and address any concerns you may have. If you are willing, please reach out to our Director of Client Services at wecare@gcvs.com. We hope to hear from you.
We came in with an emergency--our dog was diagnosed by our vet with an emergency situation that required surgery. By GCVS own standards this was a tier 1 emergency but we were not seen for 3 hours despite going to the front desk several times pleading to see a doctor. Not once did anyone come out to tell us our dog was ok. So unprofessional.
Business response:
Hi Jonatha, we appreciate you taking the time to leave a review. We apologize for your extended wait time. Unfortunately, in emergency medicine, the number of clients and the severity of their pets' conditions are very unpredictable. Our wait times have been especially variable lately, as we are seeing a sharp increase in emergency cases. Again, we appreciate your review, as feedback like yours can help us set clearer expectations for client visits and wait times moving forward. If you should have any other questions about y... read more
Do not come here! Their only concern is getting your money. When you ask questions about care, they are offended. After my dog had been suffering from an infection that I suspected was a UTI, they offered to treat with antibiotics until I refused the remaining tests which were very expensive. I wanted her regular vet to do those tests, and not the hospital, which was where I took her over the holiday weekend. A complete waste of time and money and did nothing for my pet.
Business response:
Tracy, we are so sorry to hear about this negative experience at our hospital. Unfortunately, after reviewing our records and consulting with our staff, we are unable to locate your information or records in our system, based on the limited details provided in your Yelp review profile. If you are willing, our Director of Client Experience would like to speak with you for more information. They can be reached at wecare@gcvs.com. Thank you.
Horrible place, get a second opinion! They are unprofessional and needs better bedside manner. The doctor is new to her career and had a terrible attitude when we asked questions about her suggested treatment. We came to seek a diagnosis when our dog was not eating. Immediately her suggestions were multiple expensive procedures totaling up to $12,000 with no logical thought process. When we tried asking questions she acted offended. We decided to get a second opinion and when we asked for our dog, she swore loudly behind... read more
Business response:
Laura, our goal is always to provide clear, compassionate communication and thorough medical guidance tailored to each patient's needs. Our team did present a range of diagnostic and treatment options, including tiered estimates, and worked closely with you to discuss the plan of care. If you would like to discuss your experience further so we can better understand it and address any remaining concerns, please don't hesitate to reach out to us at wecare@gcvs.com. We value your feedback and are committed to providing the best... read more
Frequently asked questions about Gulf Coast Veterinary Specialists (GCVS)
How is Gulf Coast Veterinary Specialists (GCVS) rated?
Gulf Coast Veterinary Specialists (GCVS) has a 4 star rating with 2,527 reviews.
When is Gulf Coast Veterinary Specialists (GCVS) open?
Gulf Coast Veterinary Specialists (GCVS) is open now. It will close at 6:00 p.m.