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1004 Lakeville St, Petaluma, CA, 94952, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 7:00 p.m. | |
Tue | 8:00 a.m. to 7:00 p.m. | |
Wed | 8:00 a.m. to 7:00 p.m. | |
Thu | 8:00 a.m. to 7:00 p.m. | |
Fri | 8:00 a.m. to 7:00 p.m. | |
Sat | 8:00 a.m. to 7:00 p.m. | |
Sun | 8:00 a.m. to 7:00 p.m. |
Absolutely love the ease, cleanliness and affordability of a great car wash at Happy's...and Just wanted to give a shout out to the manager Chaz ... he's always there rain or shine coldest weather or the hottest weather and he's always got a smile on his face I deal with a public quite a bit and anyone else who does knows it's difficult. Chaz, however keeps his composure and is very inspiring I hope they recognize your talent Chaz and no matter what you do...It's obvious you will be a success!
Business response:
Craig, thanks for the review!
I took my car for a wash here. Only half of the car washed. I noticed this when vacuuming the car. I went back and told the person working there. He sent me back in, but this time I watched what's happening. The flappers were somehow hanging. I went back and told the same guy. He said the only thing he can do is send me back. This would have yielded the same results. I told him I don't want to go and I don't want my money back just make sure to check it so it doesn't happen to others. He continued to stand there and send mor... read more
Business response:
Sam, we apologize your experience was not great. If you could please email us at guestservices@happyswash.com, we'd love to make this right for you.
Always professional service from the staff manning the payment kiosks. Outstanding updates to entire facility.
Business response:
Thanks for the 5 star review Chris!
I am looking at some of these reviews that are negative. I don't understand. I am here twice a week washing my car. Has there been soapy film left on it, yes a couple times, does the dryer not work sometimes completely? Yes once in a while, things malfunction, that's life! But they are always friendly and willing to re-wash the car Or make it right, so I don't see the problem there. All you have to do is fold in your mirrors when you go into the wash they literally tell you they are not responsible for damage. So enter at yo... read more
Business response:
Dominique, thanks for the great review!
Incredible customer service! It's very rare you get quality customer care in this day and age. Alex was extremely upbeat, genuine, kind, and knowledgeable of what's to offer at this Carwash. I will definitely be back because of his incredible service. Thanks again Alex!!!
Business response:
Thanks Nicole!
Happys Drive Through Car Wash is the BEST! The prices are fair and i am always satisfied with how clean my car is after the drive through. The self vacuums work very well. I especially love the staff. Everyone is always very friendly, helpful and polite. The staff actually greet you with a smile and wish you a great day. Choose Happys!!! : )
Business response:
Thank you Shannon!
The car wash never completely washes the soap off your car nor does it dry it completely. The vacuums NEVER work! I have to change stations every single time at least 3 times until I find a vacuum station that works! My custom license plate never gets read by the machine, so I have to wait in line for help every single time! They say they put it into the system to register next time and it never does. It used to be better but after changing to "Happy Wash" I've been disappointed every time!
Business response:
Ingrid, we apologize your experience has been less than excellent. Some times there are issues with custom license plates. The vacuums may have been down when you were in, but we have not had any issues with them lately. We look forward to serving you soon!
I didn't like how the employee had to touch my phone to get the free car wash. Like I don't know where your hands have been. YUCK! Then when going in the car wash, the guy spraying down the car ONLY did the left side of car. He completely didn't do the right side. I remember when it was the other company they had 2 people on each side spraying the car down before you go in. Ya'll got to change those 2 things. The car was itself was decent, but because of those 2 things I won't be returning.
Business response:
Hi Meg, thank you for the feedback. We will talk with our team about handling guests phones, you can always read them the coupon code on your phone and it will be a touchless process. The spray is only supposed to be used on the front and backs of the vehicle, it is bug spray. The reason we do not have team members pre washing your vehicle is due to new equipment that uses high pressure washing inside the tunnel. Ownership has not changed, just the name has to Happy's. We hope we can continue to serve you and you can try u... read more
Things are not the same since they got new equipment. The dry roller has often not working and now the machines are bending the rearview mirrors back against the car. This can be a danger if you don't notice it until you get back on the freeway and try to change lanes. I'll give them another few months to get their act together, but if not, I'll start looking for another car wash in Petaluma.
Business response:
Hey Daniel, thanks for the review, we appreciate the feedback. The Dry N Shine at the end of the tunnel will be replaced soon. We have been working hard to get a replacement for it, but there have been many supply chain issues with this specific piece of equipment. Car mirrors are designed to fold on impact like this, we are sorry for the inconvenience, but pressure has to be applied to clean the mirrors. If there is anything we can do to improve your wash experience please let us know!
Happy's Drive Thru Car Wash has a 4.4 star rating with 596 reviews.
Happy's Drive Thru Car Wash is open now. It will close at 7:00 p.m.