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HeadPinz Fort Myers
- Recreation
- Fort Myers, FL
About this business
Location details
14513 Global Pkwy, Fort Myers, FL, 33913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 11:00 p.m. |
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We visited today for my daughters birthday. Everything was great until we went to leave. My sister and my daughter both slipped and fell walking out of the arcade. When we had first arrived an hour prior, someone was mopping up the exact same spot. An employee who was brought over advised it wasn't water, but something from when they polished the floors. The manager then told me there was water coming from under the carpet and they thought they had resolved it earlier, but never bothered to put up a sign or anything. We were... read more
Business response:
Hi Betsy, We apologize for the incident that occurred during your visit to HeadPinz Fort Myers. We take safety very seriously and are deeply sorry for any inconvenience or harm caused. We appreciate your feedback and will address this issue immediately to ensure it doesn't happen again in the future. Please contact us at (239) 302-2155 so we can further discuss your experience and make it right. Best Regards, Headpinz Fort Myers Mangement Team
Not a good experience. While we had fun doing the axe throwing, every employee that we dealt with was not friendly, and seemed annoyed that they had to work. Most tables were unbussed. Don’t like that there is nobody to take food/drink orders while you’re playing. We had to order at a kiosk. After 45 minutes our food still had not come. We inquired about it and they said “their system went down” and so it would be another 45 minutes for some chicken wings. We canceled the food order and left. I will not go back there... read more
Business response:
Hi Cindy, Thank you for providing feedback on your recent experience at HeadPinz Fort Myers. We apologize for any inconvenience or disappointment you may have encountered during your visit. We strive to offer exceptional service to all our valued customers, and we regret that we did not meet your expectations. We take customer feedback seriously and would appreciate the opportunity to learn more about your specific concerns. Please reach out to us directly at (239) 302-2155, so that we can address your issues in a more pe... read more
We had a terrible experience at headpinz Ft. Myers today. We bowled from 4-6 PM and had no server come to us the entire time we were there. We had to go to the front desk to ask several times for anything we needed. In addition, I mentioned this to the manager on duty and he said “oh well it was during a shift change”. If it was during a shift change why did we have no service the entire two hours we were there? Also, wouldn’t it have made sense to send a new server over immediately to remedy the situation? Will not recommen... read more
Business response:
Hello Michele, Thank you for taking the time to share your experience at HeadPinz Fort Myers. We apologize for the inconvenience you encountered during your visit, as this is not the level of service we strive to provide. We understand your frustration with not having a server attend to your needs, and we apologize for any inconvenience caused. We take your feedback seriously, and we have addressed this issue with our management team to ensure that similar situations do not occur in the future. We apologize for any misunde... read more
The four of us walked in and sat at the bar. We sat there for about 10 minutes and were not greeted once, not even a 'be with you in a minute'. We saw the bartender greet others at the other end that came after us. Will never go back there and do not recommend
Business response:
Dear Bobbi, Thank you for bringing this matter to our attention. We apologize for the lack of service you experienced during your recent visit to HeadPinz Fort Myers. As a valued customer, your feedback is important to us, and we would like to address your concerns personally. We are truly sorry that you and your party were not greeted promptly upon entering. This is certainly not the level of service we strive to provide. We would appreciate the opportunity to discuss your experience further and gather more information ab... read more
Complete waste of time and money!! Went with the whole family and my husband took our toddlers to the arcade so my 18yr old and I could axe throw and have some one on one time together. We spent the entire hour the kids were playing with incompetent staff. They couldn't figure out the register then sent us to a machine to do waiver, then came back and couldn't get the machine to print our ticket after trying to charge us again. After 40 minutes of this we finally make it to the ace throwing and he sends us BACK to the regist... read more
Business response:
Hello Virginia, Thank you for taking the time to share your feedback about your recent experience at HeadPinz Fort Myers. We apologize for the inconvenience and frustration you encountered during your visit. We strive to provide excellent service to all our customers, and it is clear that we fell short on this occasion. We are truly sorry for the service you received by our staff and the issues you faced at the register and with the waiver machine. We understand how important it is to have a smooth and enjoyable experience... read more
Too long to wait for service and the food was not good
Business response:
Alex, Please give us a call at (239)302-2155 and ask to speak with a manager, so we can try and rectify this situation and give you the WOWing experience you deserve
The employees here and the ‘gaming manager’ are a joke. They provide zero customer service and are unwilling to right their wrongs. Today was the second time in a row that we paid for a service only to be told that service was unavailable when our time slot came up. The employees, including this gaming manager thought it was funny that this was the second time in a row and refused to help us in any way. I have been going there for years and have spent more money there than I care to admit but never again. If you’re trying to... read more
Frequently asked questions about HeadPinz Fort Myers
How is HeadPinz Fort Myers rated?
HeadPinz Fort Myers has a 4.3 star rating with 4,386 reviews.
When is HeadPinz Fort Myers open?
HeadPinz Fort Myers is closed now. It will open at 11:00 a.m.