HeadPinz Fort Myers

McKenzie Routhe 

on Facebook

6 years ago

Worst customer service I have ever experienced. Do not waste your time and money. Every time we have done an escape room, they were falling apart. Today we decided to try the lazar tag which we did not even get to do due to the lack of communication and organization of place. Not one person in the whole entire place cares enough to help if there is an issue and if you have a question, you are misguided. The only thing this place is good for is the bowling (if you even get a lane and want to pay for their prices). I recommend... read more

Nicole Marie 

on Facebook

6 years ago

had a bad dining experience for the second time but this time was so horrific i wrote a google review about it.. as we are bowling i get confronted by the General Manager about my bad review, he makes me miss the end of our game then just tells me he hopes my next experience is better.. uhm y would i want to come back?? anyways here is my experience that i shared on google First dining experience was horrible but i still decided to give this place another shot and to my surprise the 2nd experience was even worse!! our wait... read more

Debbie Spearman Strickland 

on Facebook

6 years ago

We went to HeadPinz today and it was the worst experience we have ever had. A few days ago the app was down to book a lane to bowl, we called HeadPinz and they said to just come in at noon on Sunday to get a lane and that they weren’t taking reservations. We went in at noon today and they said the soonest we can get a lane it was 8 o’clock tonight. On top of that all the arcade games were not working and the line for laser tag due to birthday parties was a two hour wait. Since we were not able to do anything we went to eat a... read more

Juanita's Precious Baskets 

on Facebook

  Recommended

6 years ago

Awesomr Service for get together 

Sean Hall 

on Facebook

7 years ago

They had more staff than customers, yet my wife and I had to get our own drinks, as our “server” disappeared for an hour. They cut off our game with 4 frames left, with no warning. (Apparently there is a timer on screen?) With at least 10 employees working in the bowling area, but only 2 lanes in use (my family and a family next to us) no one would come up to us, help us, ask us if we wanted to continue our game, ask us if we wanted drinks, food or anything. We finally went up to service desk after 5 minutes to ask if we cou... read more

Manuel Acosta 

on Facebook

7 years ago

I put no becuz as many ppl have said the service is pretty bad. Every once in a while you get a good server but that is far an in between. I have been there. Couple times usually with a group of ppl and only one time out of the many did we have a good server who took care of us in a great fashion and that was probably over a year ago. I recently went there with a buddy of mine just to play pool and then do midnight bowling. The server some lady in Nemos completely ignored the fact that we were there and even when I asked for... read more

Todd Cordisco 

on Facebook

7 years ago

Ready to walk out. Never again will I be back. Customer service? Foreign term to these people. 

Alison Marlene 

on Facebook

7 years ago

We had fun, but there could be better management. All the men’s toilets were clogged. Gross. Women’s bathrooms had no paper towels at all, in either bathroom. The service at Nemo’s was terrible; they forgot our appetizers and the burger was cold. Plus, half the things pictured on their advertising are no long on the menu. Lastly, the drinks were very watered down and the floors were soooo dirty.