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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Shiloh, IL
About this business
Location details
1170 Fortune Blvd, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wait time was over an hour past my appointment
The girl that checked me in at the front desk did not smile or look directly at me the entire time I was at the desk, if she had a name tag on it was not visible so do not even know her name as she did not tell me it, I gave all the information that my name had changed since I was seen last and my name did not get changed in my chart. Once taken back that staff member also did not give me her name, no one asked how tall I was but it was put in my chart that I stated I was 5’4” also my name and DOB had still not been put on ... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Rushed me and didn’t listen to my concerns.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Poor communication. Rescheduled my appointments due to their over booking multiple times in a row. Required literally 10 phone calls to remind them to renew my prescription with the pharmacy. Made billing errors that they then wouldn't call me back about. The billing errors have been ongoing for 5 months and they still have no resolved the problem.
Business response:
Hi Amanda Wilson - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Very disappointed for how the staff handled my situation. The nurse was very rude and uppity.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
My experience has not been good at all been bleeding for 4 months an they can't figure it out or just try to meditate you to stop the bleeding or just throw surgery on you. They don't refer you to specialist etc
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
No one explicitly told me to try to be able to pee for a pregnancy test at the office before my appointment so I peed once we got there and it messed up the timing of everything. Then the employees were not communicating with each other and called me back several times when they weren’t actually ready/able to take me and it was very frustrating because it was clear no one knew what was going on. Other people in the waiting room started to laugh because we kept getting called, going down the hall, and being told to go sit and... read more
Business response:
Alexandra... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
Honestly wish I didn't even have to deal with heartland, but unfortunately I do. Appointments are rushed, the bedside ultrasounds (if you want to even call it that) they do aren't long enough for them to even make sure baby is okay.. Just feel like I'm a number instead of someone who is coming in for care for their unborn child... Sad experience all around.
Business response:
Thank you for providing feedback and informing us about this issue, Megan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (618) 997-5266. We also welcome a private secure message through our patient portal. A link is available on our website. Our team would like to discuss this experience further.
After being checked in by nurse waited 45 minutes to be seen by doctor after no one came I left.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.5 star rating with 2,758 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.