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Heritage Monona Senior Living
- Assisted Living Facilities
- Monona, WI
About this business
Location details
111 Owen Road, Monona, WI, 53716, United States
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I like that the floor plans were the same in both assisted living and memory care for ease of transition. I found the atmosphere a bit sterile. I saw a few staff members sitting and on their phones while waiting for residents trickling in for lunch. When I asked about a gluten free diet, I was told that if a resident didn’t want the main dish being served, they could always order a chef salad (this was the response twice). Overall, it appeared friendly and clean, but probably not what my loved one needs.
They didn't have the personal I felt they needed to handle mom's issues. They tried, just not enough help. I think that's an issue most places these days. Ended up taking her home where I could kept better eyes and nearer to her to help reaction her mobility needs. Because of her mobility issues and dementia she didn't know she needed help to get up and move around making her a fall risk. With the restrictions placed on care facility's they couldn't do a lot to keep her safer and less at risk of falling.
Looking back, getting to know the staff right away is very important.
I give all of these categories a 5! My mom really loves it there. The staff have been very helpful with any questions I have had.
I would not recommend unless you are willing and able to spend a lot of time and energy physically being present to be able to advocate for your loved one. In other words, fairly, and sadly, typical of care these days.
Very large, corporate for-profit facility. High staff turnover rate-often understaffed due to employees not showing up for work. Main areas clean, hallways, dining areas need attention. Good activities. The only consistent staff member was [name removed] who has been at Heritage for years and is excellent -overworked and underpaid for all she contributes-she know every resident personally and is so helpful. Heritage is extremely expensive -moved to a smaller facility with a room 2x the size, better level of care from daily c... read more
Actually, my folks moved the end of August because my Mom needed memory care and they did not have a unit in memory care that would fit 2 people. Med passers and activities staff were very friendly. They enjoyed the live music.
I think everything is as expected. Mom is very particular and struggling with loss of independence.
Overall my wife would like us to be able to sleep together at night. We have been happily married for 52 ysr. She has dementia and cannot understand why no facilities in wi. Don't allow us to live together in an apartment of 900 sqfgt.
Frequently asked questions about Heritage Monona Senior Living
How is Heritage Monona Senior Living rated?
Heritage Monona Senior Living has a 3.7 star rating with 125 reviews.
When is Heritage Monona Senior Living open?
Heritage Monona Senior Living is open now. It is open 24/7.