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Heritage of Clara Barton
- Assisted Living Facilities
- Edison, NJ
About this business
Location details
1015 Amboy Ave, Edison, NJ, 08837, United States
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So far our experience with Heritage at Clara Barton has been a good one! The staff here is friendly and professional, and the facility itself is clean and well kept. They take very good care of the people who live here, and they've done a great job keeping us in the loop regarding our loved one's status. I feel they could make the billing process a little clearer, we had a few points of confusion in the beginning, but other than that we have been completely satisfied.
The 1st day I moved them there not even 24 hours I knew I made a huge mistake putting them there. Most of the staff there just didn't want to do their jobs. There were 3 people that actually did there job. I got them out as fast as I could.
Business response:
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, especially during such an important transition. This is not the level of care or service we strive to provide. We take concerns like this seriously and would appreciate the opportunity to learn more about what happened so we can address it with our team. Please feel free to contact us directly so we can follow up and ensure your concerns are properly reviewed. We wish you and your loved one all the best moving forwar... read more
When I first moved in I didn't know that me being an independent tenant I was not allowed to enter some parts of the building & when I didn't a staff member very rudely told me that I was not allowed. I my refrigerator was extremely loud & I had to beg to get a replacement. If I knew what I know now before I moved here I would have never moved here. It's a depressing place. The fire alarm goes off & I don't know if I should stay in my apartment or leave. They do nothing for the independent people at thanksgiving or Christmas... read more
For a senior living facility, there are no nice touches. WiFi doesn't work, so be prepared to pay for your ow. Food is good, but there is no dining roomSocial and Group events are limited to the assisted living facility on the higher floors. The residents are nice. Fantastic bagels are located within 400 feet, which gives this place an extra star.
Sadly I’ve grown very disappointed in Clara Barton Heritage Home. I realize Covid 19 has changed a lot of the policies and procedures but the management has done nothing to ease family fears and anxieties of when our loved ones will be able to leave the building without having to self quarantine on their return. I know for a fact that staff members take residents to doctor appointments in their personal cars when the facility bus is not available. If that can happen then why can’t a family member take their loved one to the ... read more
3/4 of the staff need training in their area of attitudes. Or how to treat old people.
she got legionella and died
The facility is fine, but we have run into some issues over the course of my loved one's stay here. When we arrived here, there was a very big lack of welcoming for my loved ones, which was very disappointing. There have also been many promises that were not kept by the facility, such as the promise of therapy services. Overall, I found that there was a significant lack in communication, and the staff are not very proactive in making sure that my loved ones were taken care of.
Frequently asked questions about Heritage of Clara Barton
How is Heritage of Clara Barton rated?
Heritage of Clara Barton has a 4.5 star rating with 146 reviews.
When is Heritage of Clara Barton open?
Heritage of Clara Barton is open now. It is open 24/7.